D.Franklin Reviews

Name: D.Franklin
Rating: 1.96

2.0 Rating 300 Reviews

24 %

of reviewers recommend D.Franklin

Company Reviews

Questions

Metrics

2.0

Based on 300 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how D.Franklin made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

D.Franklin 1 star review on 19th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Čizme naručene 18.12.23. Stigle danas, 02.01.24. Zaista su brzo došle obzirom na praznike. Čizme su super. Hvala 😍”

Helpful Report

Posted 3 months ago

“Worst customer service, never sent out my order, claims they don't have it in stock and answers on mails only when asked to.”

Helpful Report

Posted 1 year ago

“I am delighted with my new boots what I got of you, they fab.!!! 👌 Thank you for quick delivery also 👌 Zuzana”

Helpful Report

Posted 2 years ago

“i ordered last year the super warm boots and they are amazing! 2 swedish winters and my feet didnt feel any cold + they are super comfy. They only thing is that last winter it was easy for the water to get in when it was raining.”

Helpful Report

Posted 2 years ago

“I have ordered the glasses on 06/05 and received them on 21/05. Looking at the tracking the parcel was sent from Spain rather than The Netherlands (ordered to Poland). Glasses are in the good condition, came in the small box and protective case.”

D.Franklin 5 star review on 21st May 2021

Helpful Report

Posted 2 years ago

“Very happy!”

Helpful Report

Posted 2 years ago

“Great customer support team - very understanding and responsive.”

Helpful Report

Posted 3 years ago

“Ordered sunglasses last week. Got it on time and in perfect conditions! I was really surprised after reading about bad reviews online but there was no problem with my order! I recommend for sure.”

Helpful Report

Posted 3 years ago

“Ordered last week, today monday they are there. Im in portugal and they have a stand here, it was shipped within portugal, I guess thats why it was fast! quality looks great! Now ill test the blue light block glasses for editing”

Helpful Report

Posted 3 years ago

“Ordered from them twice already and I am super happy with them! Delivery took only 10days to Croatia even if it says 5 maximum, but during these times I really thought it would take more than a month. Definitely will order again!”

Helpful Report

Posted 3 years ago

“I ordered 2 pair and have present pink one to my friend from America! She is also happy! That is why i was needed pink one more time))))”

D.Franklin 5 star review on 12th October 2020

Helpful Report

Posted 3 years ago

“Thank you dear team of DrFranklin for making me so happy and stylish!”

Helpful Report

Posted 3 years ago

“Despite the bad reviews I placed an order. The sunglasses were delivered after 1 week in the Netherlands. I don’t have any problems with this company. Great sunglasses!”

Helpful Report

Posted 3 years ago

“Sunglasses are really great, short time delivery... I'm from Croatia, and I'm really thrilled about this order from you.”

Helpful Report

Posted 3 years ago

“The best sunglasses ever!!!!”

Helpful Report

Posted 3 years ago

“I ordered 3 times and every time, everything was very good and i am very happy with all i received! Thank you!”

Helpful Report

Posted 3 years ago

“Ordered two pairs of sunglasses 992, received them in about a week (I'm in France). They are sturdy, came well packed and with a cute bag and a cleaning cloth each. All in all, I'm happy with my new sunglasses!”

Helpful Report

Posted 4 years ago

“I saw D.Franklin in an instagram ad, saw boots that was on sale. Ordered it, after a week I started to worry if I will get the boots or not. Started to look at the views here, of course I got freak out because there are a lot of review of people not getting their sunglasses. My boots arrived 2 weeks later (in Hungary) after ordering. The boots are just like the picture, only problem: it is small in front. I need to break the front, because the shoes aren't small. Didn't hurt my heel, just the front.”

Helpful Report

Posted 4 years ago

“Exactly what I ordered my boots are in a super high condition wow I’m so happy thank you so much @dfranklin My order arrived soon as expected I highly recommend you 💪🏾🙌🏾”

Helpful Report

Posted 4 years ago

“I have ordered Nordic boots and even I was suspicious because of the reviews I have read, the boots are great. Shipping was also rather fast (20 days to Croatia) and the size is perfect. Great product, thank you D. Franklin”

Helpful Report

Posted 4 years ago

D.Franklin is rated 2.0 based on 300 reviews