“I shop at the DIOR counter in Boots Metro Centre Gateshead . I always have a great shopping experience due to Allison my favourite DIOR consultant. Nothing is too much trouble and she guides me towards skin care and makeup products that I wouldn't have even considered, but they turn out be be perfect and leave me looking and feeling fabulous. I have quite problematic skin and use Capture totaled super potent rich cream which is a godsend. Thank you DIOR and a big thanks to Allison for making me feel & look so good 🥰”
“I had really good customer service at Dior store inside David Jones Sydney. Staff Jasmine was very friendly and helpful, she tried to help me to find the item. I bought a perfect gift and very nice experience.”
“I have always used Dior fragrance and I requested a sample of the the new Miss Dior and it arrived today and an added bonus Dior Sauvage which is bloody gorgeous my son wears this ... am just disappointed with the new formula of the new Miss Dior as its too floral for me.... I REALLY WISH THEY DIDNT MESS ABOUT WITH THE ORIGINAL FORMULA am 48 now and always wore it in my 20s but now I cannot get hold of the original fragrance which was sexy musky and gorgeous I was always complemented on wearing it ...but unfortunately DIOR have messed around with the formula too much and it's a NO from me ... sorry”
“I used to be a makeup artist for Dior. Dior’s concern is only with money and advertising schemes to make you believe they invest in responsibility to the consumer with charitable concerns. The signing of Johnny Depp to new contract is an example of the lack of social concern. They just paid him millions and the cost will be past on to you. Just imagine if the non celebrity alcoholic drug addicted male accused of beating his wife with a guilty verdict in England who screamed and threw tantrums in business and there were witnesses to his abuse and it was not admitted in court would fair. Do you really want to spend you hard earned money supporting a criminal? I can verify that there are equivalents to Dior products in the drug store and TJ Maxx. Save your money for your future. Do not pass it on to Johnny Depp. You are paying for advertising and expensive packaging. Svelte does not work, capture does not work any better than drug store equivalents. There is a $9.00 mascara better than Dior. You have to throw Mascara away after 6 weeks anyway because of bacteria forming. I was a model and makeup artist for 30 years, I know the money spent on advertising and models is sickening and the consumer is paying for this.”
“Massively disappointed ... Ordered the Rouge Dior Minaudiere which I love ... However, last year when I ordered the Holiday lipstick collection, it came in a breathtakingly beautiful box, tied with a satin ribbon and a few little extras, such as a Dior make-up pouch ... I was blown away by the packaging last year ... This year, I am extra disappointed ...”
“Its coming to a month where i have been emailing back and fourth for management to contact me - not only are the staff members in customer service rude and just forever to get bk to you- they think they are above u with this rude attitude to not want to help and actually listen to the complaint at hand - they in their own words told me i would receive something to then not send it with my order and then have the nerve to make an excuse - send a random thing to shut me up and still waiting for someone higher to contact me! there service is appalling!!! and they think its okay to talk to clients this way”
“Christian Dior simply did not stand behind their handbags that we, unfortunately, spent so much money on. A very costly handbag with defective material and ACKNOWLEDGED in writing by a Dior customer service rep. that (1) the bag we sent images of is authentic and theirs, and (2) they know about these defects. Yet, because we couldn't find the original receipt, they refused to either repair, replace or any other reasonable resolution for the customer. Customer service sweet talks to the customer so nicely, BUT did absolutely nothing for us to resolve their defective handbag. Be sure this won't happen to us again because we are totally done buying anything CD. And from the various reviews on line, it looks like others may be as well.”
“If I could give 0 stars I would. I bought two pairs of shoes to see different styles and sizes and promptly returned one after trying it on on carpet for five minutes. I sent it back with all packing down to the last detail. Dior rejected the return. For a $1,500 item that’s ridiculous. I would never have purchased had I know their return policy was so illusory.
I then spoke with a customer service rep who told me I had nothing to worry about and they would refund me. A month later and no refund. And they are contesting a dispute I initiated with my card since I’ve returned the shoes and no longer have them in my possession and called the chargeback fraudulent. Never purchasing from them again. I will stick with brands like YSL and Chanel that treat customers buying expensive items the way they should.”
“I placed an order and I was supposed to receive a free gift as well as two samples. They were not included . . I joined the loyalty program for these perks . Now I am believing that Dior makeup does not fulfill their promises. They are offering me more free fists if I buy more . I don’t think so .. I will stick with Chanel .”
“Shame on Dior. Your customer service does not represent the kind of service you should provide as a high end retail store. I will not ever purchase any products from your store for this reason alone ever again! Your customer service is worse than any other retailers out there and on the bottom of the scum. Whomever is in charge of retail operation should be ashamed of themselves. Train your employees properly. Are you not paying your employees enough they don’t know how to property treat the customers? You need to update your core system where the customer has the option to cancel the order before it is shipped out due to wrong address for example instead oh the cancellation is guaranteed and ships the package to the wrong address! You should do better than saying oh there’s nothing I can do to expedite the refund on the item I never got and even tho you got the shipment back but it takes at least 10 business days to process it. Wow!!what are you using 1980s system? Your company is a shame. Nothing but just a name brand. Learn something from Amazon. Amazon always comes out on top! Your customer service is disgusting!”
“Today I called Dior and spoke with some lady who didn't want to give me her name saying" She doesn't feel the need to " give me her name. I am a Dior Platinum member and was expecting a welcome gift around 12/******* which was delayed due to holiday season. I spoke to a Customer Service rep in December who said that it will be delivered after holiday season. Then i emailed Dior on 1/4/24 for a status update and they said the order got called and money will be refunded. Then when I emailed back to them expressing my frustration -Dior kept quite. Again I emailed on 1/11/24 and they reply back saying they have place order again.
And today is the height of all. In my life I never experienced such horrible customer service. Is dior not training their rep how to treat customers? I am just loss of words. Which representative doesn't give their name? I guess only those who didn't treat their customer well and fear of consequences? Hope Dior will take action and keep their platinum customers”
“The service in Dior USA is one of the worst in the world Most of the stores are changing sales persons due to bad salaries Whenever you stick to a new salesperson
it will be gone in only a few weeks They failed to ship a shirt ordered in the Soho store and they failed to refund me I was able to receive my refund using a dispute They failed to ship me a new order placed online I learned about this after sending an email They said that my size was not available after confirming my order They placed a second order with another size and I wonder if this new order will be shipped”
