Direct unlocks Reviews

1.86 Rating 94 Reviews
21 %
of reviewers recommend Direct unlocks
Merchant Metrics
Customer Service
Communication Channels
Email
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult

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Anonymous
Anonymous  // 01/01/2019
Hi, Used directunlocks for an iphone 8 unlock several weeks ago, firstly paid 20euro and then they asked for 35euro more, it came back that it couldn't be unlocked after paying, and they said they would give me a £37.99 credit, so on monday 24th feb, i went to unlock an iphone 5c, went through the credit card process as they said the credit would be applied using my email address as verification, but they took €18.99 from my credit card, and then i got an email asking for another €35 euro, have sent lots of emails asking about the credit and no replies, there's no phone number to call. Have now reported to CC company for charge back. Based on my experience i can only assume these are scammers
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Posted 1 year ago
I've just bought a Samsung S10+ and looking to unlock it. The Direct Unlocks website looks great and seems really straightforward... in fact they promote the fact that they have over 2500 positive reviews (must ignore the bad ones). So you go ahead and enter all the info, pay your £17.99 and expect to receive the unlock code... BUT NO... instead you get an email saying "track your progress" where you get told there's a 2nd charge... a "final payment" required... At no point in the whole process are you told there are two separate payments required. Also at no point are you told the total cost. I've went back and looked at all the screens leading up to payment... Nothing... Unless it's in teeny tiny writing somewhere. I'll be requesting a refund. UPDATE: It is in teeny tiny wee writing... Underneath the £17.99 charge (in very small and very light grey colouring) is the text "Please note there will be a payment of £19.4 on completion of the unlock." I'm very angry at myself... should've known it was too easy. So Direct Unlocks i'll be going to the ASA, Trading Standards and various other forums to tell people not to use you. Seems very devious to not post the correct total price. I'll also be seeing if my credit card company can cancel payment to you.
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Posted 1 year ago
Avoid like the plague!!! Promised to unlock my iPhone for £19.99....was hit a day later for £59.99...have just received an email saying my phone cannot be unlocked and need to upgrade again to Premium Service (haven't even looked at what that's going to cost!). They keep referring to T&Cs and are trying to withhold my refund. Surely if they promise to do something and cannot deliver a refund is entirely reasonable. AVOID!!! YOU WILL BE LEFT DISAPPOINTED & OUT OF POCKET.
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Posted 2 years ago
trustworthy service for unlocking iphones, but a little expensive
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Posted 2 years ago
Useful and reliable thank you G
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Posted 2 years ago
Well done .And job completes on time
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Posted 2 years ago
Took a little longer than expected but overall a good experience
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Posted 2 years ago
Falsely advertised price charged. $19.99 was advertised but $61 in total charged to unlock it.
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Posted 2 years ago
Did as expected very quickly. Also, excellent tutorials!!
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Posted 2 years ago
Quick n easy
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Posted 2 years ago
Wonderful Company
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Posted 2 years ago
Exellent with accuracy
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Posted 2 years ago
Sorted but beware extra fee
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Posted 2 years ago
I ordered the service to have my phone unlocked from a network to which it was locked, and I was so busy working I had actually forgotten that I had ordered the service I was on the road one day and I got a message that the phone was now opened ....I was pleasantly surprised... Thanks Guys
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Posted 2 years ago
Good service bit expensive paid £17 then was asked for a further £19 to recive the code so
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Posted 2 years ago
Great service - very happy.
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Posted 2 years ago
Was told one price then had to pay other price aswell which together came to around £40...but the code work the phone is unlocked so all good in the end ...code was sent within 24 hours
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Posted 2 years ago
They absolutely delivered the unlock within a week. I’m happy with the results. What I did not like is the enticement of 19.99 and me not knowing how much a service like this costs I jump on it, then I get an email oh that’ll be another 120.00 thanks for your preorder please pay. Then I pay that. And they say it may be even more money For any other reason. Ultimately it all together was 140 bucks but I was taken aback by this scheme. Upsetting and yet overall my device is unlocked and I am grateful.
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Posted 2 years ago
Excellent, a great way of unlocking your phone
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Posted 2 years ago
Great service worked just fine
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Posted 2 years ago
Direct unlocks is rated 1.86 based on 94 reviews