Hello there!
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that your phone is still locked. To assist you better and resolve this issue, could you please provide the IMEI number of your phone? This information is crucial for us to locate your order and check the status.
Don't worry, our team is here to ensure that your phone gets unlocked. If your unlock process is still underway, we'll make sure to keep you updated on the progress. And if there seems to be any hitch, we'll work closely with you to correct it as per our service guarantee.
Remember, we are here to support you every step of the way. Feel free to use the Live Support feature on your tracking page – we look forward to turning your experience around to a 5-star journey!
“I experienced problems with signal loss. Then I tried the service from mobileunlock.com. I also paid for several services from them in the hope that my signal would return. After completing all the payments, my signal didn't come back. I reported it via their support channel and was directed to reset the network, buy a new SIM card, airplane mode, etc. but there were no results, the response given was very unresponsive, then I applied for a refund for all the services I had paid for but there was no certainty because the status was already unlocked but my device still had no signal .
I hope that by giving a review here I can get my rights back as a paying customer.
Thank You”
Hi Wandi
Thanks for the feedback. As you can see in your video - your phone says "No Sim Restrictions" which means it has been unlocked by us.
Not being able to get a signal is some other issue , possibly a new sim card is required, or maybe the phone is blacklisted in your country.
Unfortunately as per our refund policy, we cannot issue a refund in this instance.
Charlotte.
Hi Melissa,
Thank you so much for your positive review! We're thrilled to hear that you found the unlocking process quick and straightforward. We always strive to provide clear information and a hassle-free experience. If there's anything more we can do to assist you or improve your experience, please let us know. Enjoy your now-unlocked iPhone 12 Mini!
Best regards,
Charlotte
Hello Ashton Moser,
We're thrilled to hear about your positive experience with our unlocking service! It's fantastic to know that you found the process easy and stayed well-informed throughout. We aim to provide excellent service and clear communication, so your feedback means the world to us. If you need any more assistance or have any other devices to unlock in the future, don't hesitate to reach out. Thanks for choosing Direct Unlocks!
Best regards,
Charlotte
“Easy to use, no messing around, the live tracking tells you exactly what’s going on and I was emailed ample times, my Samsung ultra is now unlocked, thank you direct unlocks.
Excellent company, if you need your phone unlocking use them, I’d used another company without success, 100% recommend to anyone.”
Hello Shay,
Thank you for taking the time to leave a review. We are thrilled to hear about your positive experience with our unlocking service for your Samsung Galaxy S23 Ultra and that you appreciated the live tracking and timely updates.
We always strive to provide clear communication and efficient service, so it's great to know our efforts have helped unlock your device without any hassle.
If you need any further assistance or have additional questions in the future, please don't hesitate to reach out. Enjoy the freedom with your now unlocked phone!
Warm regards,
Charlotte
“Thank you so much for the extremely efficient service given to unlock my I.phone.
I needed an urgent unlock, and could not have found better service. The speed of communication and almost instant access was phenomenal. I would highly recommend your company to anyone needing to unlock their phone.
Thank you for keeping me informed throughout from start to finish. The easiness & approachability you provide is excellent. The speed at which you work is phenomenal. All at an affordable price. Thank you so much again.”
“They took care of unlocking the phone, but they had to use a company in India because the phone could not be unlocked immediately. I had an issue with the company on India because they kept sending me long emails that provided no real information on how to schedule to unlock. It was just a lot of words that didn’t actually mean anything. I had to reach out to ask them multiple times when to schedule it. Even then they didn't understand my questions about scheduling. Finally we got it scheduled. Right after the company in India unlocked my phone, someone tried to make a fraudulent purchase on my debit card. It sounds like it was connected to giving them full access to my laptop where my passwords are saved. But, the phone was properly unlocked.”
Hello Wendy,
Thank you for sharing your experience, and I'm glad to hear that your Samsung Galaxy S21 FE 5G is now successfully unlocked. I understand that the process wasn't as smooth as it could have been, particularly with the communication issues you experienced with our partner company. I want to reassure you that your feedback is incredibly important to us and we're constantly working to improve our service and the experience of our trusted partners.
I'm really sorry to hear about the concern regarding a fraudulent attempt on your debit card following the unlock. Your security is of paramount importance, and I want to ensure you that we take these matters very seriously. Please rest assured that we have stringent privacy policies in place, as outlined in our Privacy Statement (sections 12.1 to 12.5 of the terms and conditions), to safeguard your personal information and we never pass customer details to third parties without consent.
To help prevent any security issues in future, I recommend updating your passwords regularly and perhaps considering a password manager for enhanced safety. As for the unlocking service, we're pleased that the phone is now unlocked, and we hope you can enjoy the freedom of using it with any network.
If you have any more concerns or need further assistance, please don't hesitate to reach out. We're here to help ensure that your experience is positive from beginning to end.
Best regards,
Charlotte
Hello Adetunji Adebayo,
Thank you so much for leaving us your feedback! We're thrilled to hear that you found our service to be fast, reliable, and smooth. Nothing pleases us more than a satisfied customer, and we're grateful for your confidence in our process.
If there's anything more we can do for you, or if you have additional comments you'd like to share, please don't hesitate to reach out. Your satisfaction is our top priority, and we're here to ensure your experience remains positive.
Warm regards,
Charlotte
Hello Pheach Ratanak,
Thank you for reaching out. I understand you've successfully unlocked your iPhone 15 Pro Max but are now experiencing an issue with the iCloud Activation Lock linked to the previous owner.
Based on the information provided, it appears you have already made two payments: $28.99 for the Standard Unlock and $56 for the iCloud Unlock (Previous Owner Removal). Your order status is "Pending iCloud Unlock," which indicates that we are in the process of removing the iCloud account associated with your device.
To continue with the iCloud unlocking process, please ensure that you have followed all instructions provided and that any further payments required have been completed. Remember, the costs are outlined on the checkout page prior to purchase, with phones requiring an Eligibility check first, followed by an Unlocking Payment.
We are committed to assisting you throughout this process. If there are specific instructions you need to follow or additional information you require to finalize the iCloud unlock, we will be sure to communicate this with you.
Rest assured, we aim to provide a positive resolution to your situation. If you have any more questions or need further assistance, please do not hesitate to contact us.
Best regards,
Charlotte
Hi Jason,
Thank you for your kind words! We are thrilled to hear that you had an easy and positive experience with the unlocking process for your iPhone 14 Plus from Verizon USA. Your satisfaction is our top priority.
If you need any further assistance or have any more questions, feel free to reach out. We're here to help!
Best regards,
Charlotte
Ciao Allan Smith, grazie per averci contattato. Ho notato dal tuo messaggio che si parla di "patate", ma non sembra correlato alla tua richiesta di sblocco. Se c'è qualcosa di specifico che vorresti risolvere riguardo allo sblocco del tuo iPhone 12 Mini da Bouygues France, non esitare a farcelo sapere. Se ci sono dubbi sui pagamenti effettuati per il controllo di idoneità (€ 26,99) e lo sblocco standard (€ 33), posso confermare che questi costi sono coerenti con la nostra procedura delineata su directunlocks.com. Come parte del nostro servizio di sblocco del tuo iPhone 12 Mini, è inizialmente richiesto un controllo di idoneità seguito da un pagamento di sblocco, entrambi debitamente completati. Sono lieto di informarti che lo stato del tuo ordine è "Sblocco completato", il che significa che il tuo dispositivo ora dovrebbe essere sbloccato. In caso di problemi o se hai bisogno di ulteriore assistenza, non esitare a contattarci e saremo lieti di guidarti attraverso i passaggi necessari. Cordiali saluti, Charlotte
“Ok length of time in total was about 20mins to get an unlock from start to finish. There is a 2 step process 1 to do an eligibility search and one to get the code bothwith 2 seperate payments, so have in mind there is a combined fee. Once you get past that nuance the process is simple and easy and worked first time. Much easier than the 2 day waiting list from vodafone.”
Dear Mr. Brown,
Thank you for taking the time to share your experience with us. We're thrilled to hear that the unlock process for your Samsung Galaxy S9 was simple and successful, and you found it more convenient than waiting for the service from your network provider.
We appreciate your understanding regarding the two-step process of the eligibility search and the subsequent code retrieval; we aim to be transparent about the involved fees. We're glad to know that you found value in the quick and effective service we were able to provide.
Should you need any further assistance or have any other questions in the future, please don't hesitate to reach out. It was our pleasure to assist you in unlocking your device, and we hope you'll enjoy the freedom of using your phone on any network.
Warm regards,
Charlotte
Hola Amidou, ¡Muchas gracias por tomarte el tiempo de compartir tu experiencia con nosotros! Es fantástico saber que su iPhone 12 se desbloqueó correctamente y que todo funciona perfectamente. Estamos encantados de haber podido ayudarle. Si usted o alguien que conoce necesita nuestros servicios en el futuro, recuerde que estamos aquí para ayudarlo con una variedad de necesidades de desbloqueo. Un cordial saludo, Carlota.
“It was a waste of money and they keep trying get more money from me after paying $28.99 they let me know if was for checking out and make me pay $50.00 just to tell me I owned $79.00 who it was a lie because the phone was paid in full long ago finally I call my carrier just to find out they unlock the phone for free in few minutes so don’t waste your money”
Hello Olga,
I'm sorry to hear about your experience and the frustration it's caused. I'm here to help clarify the situation for you. You mentioned a concern with an additional $50 charge, but according to our records, you've paid only for the Standard Unlock service at $28.99, and it appears your unlock status is now complete.
It's great to hear that your carrier has unlocked your phone for you. For future reference, our service is indeed separate from your carrier and involves careful eligibility checks, ensuring your phone meets network criteria before proceeding with unlocking. If there's ever a case where a Premium Service is required, we ensure it is clearly stated on your order summary page before any further payments.
If there's anything else we can assist you with, or if you have any more questions, please don't hesitate to reach out. We appreciate your feedback and hope to ensure a better experience for all our customers.
Best regards,
Charlotte
Hola David Andrés Gutiérrez, Estamos absolutamente encantados de saber de tu experiencia satisfactoria y del desbloqueo oportuno de tu iPhone 14 Pro Max de T-Mobile USA. Gracias por confiar en Direct Unlocks y por tomarse el tiempo para compartir sus comentarios positivos. Si necesita más ayuda o tiene amigos y familiares que podrían beneficiarse de nuestros servicios, no dude en recomendarnos. ¡Disfruta de tu dispositivo recién desbloqueado! Saludos cordiales, Carlota
Hello Stevenson,
It's great to hear your iPhone X from Rogers Canada has been successfully unlocked! If there's anything more we can assist you with, or if you have any further questions about your device's capabilities now that it's unlocked, please don't hesitate to reach out. We're here to ensure you have a positive experience with your newly unlocked phone.
Enjoy the freedom of using your iPhone on any network!
Best regards,
Charlotte
“Struggled to find a company online to unlock my daughter’s iPhone 6 fast. Found Mobile Unlocks and took a chance. Rapid response and phone unlocked within hours. Only downside is the additional payment required after their initial checks to ensure the phone can be unlocked. In my opinion the full charge should be shown, however, they unlocked the phone as requested in a short period of time so daughter was happy.”
Hello Mark,
Thank you for your review and for giving Mobile Unlocks the opportunity to unlock your daughter's iPhone 6. We're thrilled to hear the response was rapid and your phone was unlocked within hours.
We understand your concerns about the additional payment after the eligibility check. Please know that we strive to be transparent with our costs, which are outlined on the checkout page. The two-step process, involving an Eligibility Check followed by the Unlocking Payment, helps ensure that we can successfully unlock your phone.
Since we have completed the unlock for your daughter's iPhone 6, she can now enjoy the freedom of using her phone on any network. We hope our service has overall been a positive experience for you both!
If there's anything else we can do to enhance your satisfaction with our service, please let us know.
Best wishes,
Charlotte
Hello Khun Ko,
Thank you for taking the time to reach out to us. I'm here to ensure that your experience with Direct Unlocks turns around for the better. I see you've made several payments for different services, including the Eligibility Check and iCloud Unlock for your iPhone 7 from Truemove H Thailand.
From what you've shared, it looks like your order is still in progress with some payments made towards the necessary checks and unlock stages. To clarify, your payments have helped us to perform the eligibility check and initiate the unlocking process.
If your order status is awaiting payment, it indicates that there may be an outstanding balance to complete the full unlocking process. Since you have a goal to unlock your iPhone 7, continuing with the process is essential. Keep in mind that all costs were outlined on the checkout page before purchase, and in proceeding with those, you're a step closer to having your phone fully unlocked.
Don't hesitate to continue with the process if there's a payment pending. If you've encountered any issues or require further clarification, we're here to address them and guide you through the next steps.
Warm regards,
Charlotte
