Direct unlocks Reviews

1.7 Rating 117 Reviews
17 %
of reviewers recommend Direct unlocks
1.7
Based on 117 reviews
Customer Service
Communication Channels
Email
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult

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Direct unlocks 2 star review on 28th April 2022
1stbrianjones
Direct unlocks 2 star review on 28th April 2022
1stbrianjones
Direct unlocks 2 star review on 28th April 2022
1stbrianjones
Direct unlocks 1 star review on 12th April 2022
Ranjit
Direct unlocks 1 star review on 12th July 2020
Anonymous
Direct unlocks 1 star review on 12th July 2020
Anonymous
Direct unlocks 1 star review on 12th July 2020
Anonymous
1
Anonymous
Anonymous  // 01/01/2019
I don’t like leaving bad reviews. (Honestly) But there are other companies that handle this process much much better. (That’s just the truth.) No hard feelings, but I am out of $30 at no fault of my own. I understand the policy (Cancellation Rights...pre-orders and checking costs cannot be refunded because costs are incurred and checks begin immediately upon placing your order. By clicking Credit/Debit Payment you wish for the order to be commenced immediately) But the model as a whole is VERY misleading. I’m biting the loss, but it is what it is. I went to The Unlocking Company and everything was handled (successfully) same day, with extra attention on updates/progress throughout the entire process. (I was told by Direct Unlocks, after my card was charged by the way, that it could take up to two weeks to hear back…) Please take my review seriously. Spend your money elsewhere. I’m sure they are decent people at Direct Unlocks, but their model is sub-par at best. To me, it seems like a cop-out to blame it on the “carrier” when another competitor of theirs was able to complete my request same day. Again, I am not trying to come off as brutal, I’m just giving the full details of my experience with Direct Unlocks. Brian,
Direct unlocks 2 star review on 28th April 2022 Direct unlocks 2 star review on 28th April 2022 Direct unlocks 2 star review on 28th April 2022
Helpful Report
Posted 3 weeks ago
This has been going on now since 10th January this year that’s four months that’s not good enough, no one should have to wait that long for a service to unlock a phone, I would like a full refund as you aren’t providing a service for me I’m not getting what I’ve paid for. This is bad costumer service, I’m not saying you’re ripping me off but it’s starting to feel like it, I’m sorry but that’s how I’m feeling about this situation.
Helpful Report
Posted 1 month ago
Needs to be transparent on ad page that it's a 2 payment service and may prove more expensive than the value of the phone.
Helpful Report
Posted 1 year ago
Direct unlocks is rated 1.71 based on 117 reviews