DIRECTVAPOR Reviews

Name: DIRECTVAPOR
Rating: 1.74

1.7 Rating 381 Reviews

18 %

of reviewers recommend DIRECTVAPOR

Company Reviews

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Metrics

1.7

Based on 381 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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DIRECTVAPOR 1 star review on 28th March 2023

Anonymous

DIRECTVAPOR 1 star review on 21st November 2022

Anonymous

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a scam. They keep saying they tried to deliver. But don't leave nothing on my door. And delivery time always changing . They never tried to deliver. The company can't give me any info . Am just done with this company”

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Posted 1 year ago

“They are scammers. Maybe they did not trick everyone but surely many people. Ordered month and a half ago and still haven't received my product. I contacted them numerous times, they are just spinning the same answer "Please allow such and such business days for delivery". Thieves.”

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Posted 1 year ago

“Not a scam site. I was skeptical after reading some of the reviews here, however my whole order arrived today. I placed the order 03NOV22, and although the tracking from the 3rd party shipping company lacks a bit on tracking (no update from 04NOV22 until 09NOV22), it arrived today which is 10NOV22 on a military installation. I'm not going to make a complaint about the shipping company, although their tracking doesn't update as with big name carriers, they did show up to my house by 0830 and they still did their job. My rating for DirectVapor.com is 5/5, and for the shipping carrier 4/5. I will be buying from them again.”

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Posted 1 year ago

“Never got my order. Emailed them. No reply. Over $130 lost I guess. Steer clear.”

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Posted 1 year ago

“I have been waiting 28 days for an order that should have taken 15 days at the very worst. I have NO way to contact this company. I have ordered from other vape companies since the changes to shipping and not had such ridiculous delays. This is the 2nd time I've ordered from this company and had the same problem both times.”

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Posted 1 year ago

“The worst experience I've ever had online. It's been 3 weeks since I've put my order and they've just been giving me excuses. Their tracking doesn't work, customer service is useless they always talk about this mysterious "MANAGEMENT TEAM" that will supposedly reach out to me, but after 5 calls they never did. This company is a mess, stay away from them.”

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Posted 1 year ago

“Ordered and paid for my order on 7/28 and have received nothing but excuses by 9/11. Save your money and your patience!”

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Posted 1 year ago

“I received my order in about 9 days no issue here Was boxed new”

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Posted 1 year ago

“This is a scam. For the first week I kept getting a message of label created. Then 4 days at a hub. Interestingly, today it arrived at the hub at 2:59 PM, it is 11:07 AM. I will be joining others in a class action lawsuit. Straight up scam. Never received the order.”

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Posted 1 year ago

“Worst company ever!!! Same as everyone else, I ordered my products on 6/6/22, still no delivery and no refund. After a minimum of 7 emails and luckily one phone call I keep getting the same runaround. Referred to management, escalated, investigation, blah, blah, blah. It's a joke! My recommendation to anyone having issues is to submit a complaint to the Better Business Bureau (BBB). I wish I'd looked at those reviews before placing my order. NEVER. AGAIN.”

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Posted 1 year ago

“I have read countless review from different sites all saying the same thing. Order not received, shipping company not contactable. Customer service doesn’t give a s***. The thing is their products and prices are really good but they are not good if you never receive them and just told to wait. It’s been a month now and no one knows where my $90 order is. Stay away!”

Helpful Report

Posted 1 year ago

“I have never received such awful things in my life as from Direct vapor. It takes weeks if not months to receive your order. Please read reviews before ordering anything. There are people who are taking legal action against them”

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Posted 1 year ago

“I won't EVER buy anything from this so called business again. I ordered my stuff July 1st it was shipped July 3rd. Can't get any info on when it will be delivered and today is the 18th. Please read reviews on any place before ordering anything. I wouldn't recommend this place to ANYONE”

Helpful Report

Posted 1 year ago

““***LISTEN UP EVERYONE THIS IS IMPORTANT!*** At this point this company has stolen over $30,000 from hard working people and haven’t paid it back! I WILL be starting a class action lawsuit against this company and their shipping company, We Ship Express, for stealing our money and for us not receiving the goods we purchased! PLEASE contact me to be in on the lawsuit! nicsmomma07@icloud.com! Let’s bury these con artists!”

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Posted 1 year ago

“Today my sister tried to order a voo poo drag s for $34.50, after submitting all of her information and clicking checkout the total doubled to over $64.00. How does that happen. I don't like sites that rip people off. If there was a way to give them minus stars i would.”

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Posted 1 year ago

“What is up with 5 string delivery service? Tracking shows my order was received at the local state "hub" 7 days ago but no further information as out for delivery, etc. Spoke to customer service representative by phone and he said I should receive this week and if not call back again. He had no idea what carrier was handling delivery. 5 string phone is out of service. I will never use Direct Vapor again and will be disputing charges with my credit card company this week. There is a company I have used and never had a problem is Vapor Authority in California. They just were out of stock of product I wanted so ended up unfortunately with Direct Vapor&$*”

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Posted 1 year ago

“Has anyone had better luck with other online vape companies? Could you name some (if permitted?)”

Helpful Report

Posted 1 year ago

“***LISTEN UP EVERYONE THIS IS IMPORTANT!*** At this point this company has stolen over $30,000 from hard working people and haven’t paid it back! I WILL be starting a class action lawsuit against this company and their shipping company, We Ship Express, for stealing our money and for us not receiving the goods we purchased! PLEASE contact me to be in on the lawsuit! nicsmomma07 at iCloud dot com! Let’s bury these con artists!”

DIRECTVAPOR 1 star review on 1st July 2022

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Posted 1 year ago

“Placed a large order for tank coils 29 days ago with nothing showing up. Called 2 1/2 weeks after I placed the order to be told it would take 30 days before they could submit a ticket. I called again today to be told they would put a ticket in but management wouldn’t get around to LOOKING into it for 5 to 7 business days. When they do send my order, if they send it with a reliable shipping company, it will be well over a month and a half to receive my order which is far too long and extremely frustrating. I will never order from this company again.”

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Posted 1 year ago

“I ordered from this company because it said 3 to 8 business days for arrival well the tracking showed nothing for two almost 3 weeks and then all of a sudden the tracking said no answer and then two hours later it said delivered and then a few days later the tracking said no answer again when according to the cameras I have at my house no delivery attempt was made so the shipping company falsified the tracking information and I have not gotten my item nor a refund from this company this company is a scam! You are forced to pay extra for signature delivery when nobody actually attempts the delivery! Oh and don’t bother leaving a negative review on their website because they delete them!”

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Posted 1 year ago

DIRECTVAPOR is rated 1.7 based on 381 reviews