DIRECTVAPOR Reviews

1.7 Rating 381 Reviews
B
Happiness Grade

DIRECTVAPOR have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

100.00%
Industry Average
Short story: my experience was fantastic! Long story: I ordered a starter kit (Freemax Twister 80W Metal Edition) because it was a great price and free shipping (I ended up paying $10 extra for priority shipping; 2-4 days).
- Tristan D.
I've ordered twice from direct vapor I'm very pleased with the price and shipping. I had no problems at all ..I'll order from there from now on which I'm getting ready to make another order.
- Deb Harlan
So many negative reviews, I can't complain. Received my Falcon King Tank in seven days. Not bad considering I can't find a Falcon M1+ coil in Riverside County. Great price and at least I have two more coils to get me thru the lockdown✌🇺🇸
- Bobby Wirkus
B

Delivery - Fast

75.68%
Industry Average
Excellent customer service. The Final Mile Carrier update the day before really helped me a lot in the process of receiving my order because then I knew when to expect the phone call and to be there to actually sign for the delivery of my package.
- Amber M.
Very Fast service and delivery. I placed an order for a tank and 2 different kinds of pods on Friday late afternoon they processed and shipped the order the next day on Saturday and I got it Tuesday morning. Very happy. Will buy from them again.
- Jose Luis Rodriguez
Upon delivery, I was nervous to open my package given the possibility that something would be missing from my order, but luckily, everything was there! Not too sure what all the bad reviews are about because this service was on par with amazon in my opinion.
- Cade
E

Refunds - Difficult

42.31%
Industry Average
$100 gone, no refund or at least refuse the refund. Bunch of fuckin crooks.
- Anonymous
Garbage company. Do not do business with these people. I placed an online order a month ago and they still have not shipped my order. They will not communicate with me. No refund. Nothing. Just a lack of integrity on their end. They are rude and unprofessional.
- Anonymous
On 11/28 I received a full refund and several emails explaining that their carrier no longer delivered in my area.
- Kathleen
88.37%
Industry Average
I ordered 2 vape mods and one was defective. I contacted customer service and received a quick response after hours. They offered to replace the defective mod and I didn't even need to return the defective unit. A short time later, I received an email order confirmation. Order is being sent and the whole process took about an hour. Excellent service!
- Anonymous
Excellent customer service. The Final Mile Carrier update the day before really helped me a lot in the process of receiving my order because then I knew when to expect the phone call and to be there to actually sign for the delivery of my package.
- Amber M.
Very Fast service and delivery. I placed an order for a tank and 2 different kinds of pods on Friday late afternoon they processed and shipped the order the next day on Saturday and I got it Tuesday morning. Very happy. Will buy from them again.
- Jose Luis Rodriguez