DIRECTVAPOR Reviews

Name: DIRECTVAPOR
Rating: 1.74

1.7 Rating 381 Reviews

18 %

of reviewers recommend DIRECTVAPOR

Company Reviews

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Metrics

1.7

Based on 381 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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DIRECTVAPOR 1 star review on 28th March 2023

Anonymous

DIRECTVAPOR 1 star review on 21st November 2022

Anonymous

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package never arrived. Delivery company claimed that they delivered and I signed for package. Neither is true. We have a ring camera. They never even attempted delivery.”

Helpful Report

Posted 1 year ago

“This is a scam. They keep saying they tried to deliver. But don't leave nothing on my door. And delivery time always changing . They never tried to deliver. The company can't give me any info . Am just done with this company”

Helpful Report

Posted 1 year ago

“terrible service, and they let you order things but hold your products hostage until you verify age. And you cant cancel orders. Why would i go through the hassell of ordering online when i can go down the street and get what i need without even whipping out my ID. fuckin losers”

Helpful Report

Posted 3 years ago

“This is a scam. For the first week I kept getting a message of label created. Then 4 days at a hub. Interestingly, today it arrived at the hub at 2:59 PM, it is 11:07 AM. I will be joining others in a class action lawsuit. Straight up scam. Never received the order.”

Helpful Report

Posted 1 year ago

““***LISTEN UP EVERYONE THIS IS IMPORTANT!*** At this point this company has stolen over $30,000 from hard working people and haven’t paid it back! I WILL be starting a class action lawsuit against this company and their shipping company, We Ship Express, for stealing our money and for us not receiving the goods we purchased! PLEASE contact me to be in on the lawsuit! nicsmomma07@icloud.com! Let’s bury these con artists!”

Helpful Report

Posted 1 year ago

“A month later and I still haven’t received my order and no response to me asking for a refund. They say they can’t mail stuff with regular carriers but sense I ordered a vape from them I ordered one from a different company, GOT IT, then ordered another one, GOT IT. Still nothing from directvapor. And those two vapes came via usps…. So wtf?? Waste of money and waste of time making sure someone was home all day waiting to sign for it.”

Helpful Report

Posted 1 year ago

“I have contacted them multiple times. It states they are experiencing high than normal contact support volume and can take 24 hours and max 48 hours to contact back. Well its been well over that, still says my I.D. has not gone through. And I was charged. There is no place to cancel your order. Do not order from this company. I made the mistake of not seeing reviews 1st.”

Helpful Report

Posted 3 years ago

“***LISTEN UP EVERYONE THIS IS IMPORTANT!*** At this point this company has stolen over $30,000 from hard working people and haven’t paid it back! I WILL be starting a class action lawsuit against this company and their shipping company, We Ship Express, for stealing our money and for us not receiving the goods we purchased! PLEASE contact me to be in on the lawsuit! nicsmomma07 at iCloud dot com! Let’s bury these con artists!”

DIRECTVAPOR 1 star review on 1st July 2022

Helpful Report

Posted 1 year ago

“I ordered from this company because it said 3 to 8 business days for arrival well the tracking showed nothing for two almost 3 weeks and then all of a sudden the tracking said no answer and then two hours later it said delivered and then a few days later the tracking said no answer again when according to the cameras I have at my house no delivery attempt was made so the shipping company falsified the tracking information and I have not gotten my item nor a refund from this company this company is a scam! You are forced to pay extra for signature delivery when nobody actually attempts the delivery! Oh and don’t bother leaving a negative review on their website because they delete them!”

Helpful Report

Posted 1 year ago

“Avoid this company at all costs. Bought the max tank-14 days later I got a notification it was delivered but I never received. Then submitted a ticket with the HelpDesk and haven’t heard from them in over a week. I’ve called twice to get a refund but they refuse until results of the deliver investigation are complete which they told me could take 3 weeks. It’s been over a month and still no MaxTank or refund. Take your business elsewhere.”

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Posted 1 year ago

“Same as what EVERYONE else is saying. Ordered over a month ago. Still haven't received anything, copy and paste responses. Don't do it. This company is DONE.”

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Posted 1 year ago

“Unable to speak with a manager ("they just left for the day"), excuses for shipping, invalid phone number for 5 string solutions (delivery company), told to wait 21 days to be refunded. IF refunded it can take 3-10 business days. the tracking info is invalid and states there was an attempt to deliver ( no delivery we have cameras on site). Over all this is just the biggest headache and $70+ out of my pocket. NEVER AGAIN!”

Helpful Report

Posted 1 year ago

“No tracking...... slow delivery, still haven't got order. Don't order here if u want your order anytime soon....”

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Posted 1 year ago

“No delivery ever attempted!!! They are hiding all negative REVIEWS about this . Avoid this jipjob of a company. They will never return your call and they have no customer service/support. AVOID AVOID AVOID .. TOTAL RIPOFF. GOT ME FOR $250. DONT BE A FOOL. THIS PLACE IS A RIP OFF!! Never received a thing. Not even a phone call. Total scam site.”

DIRECTVAPOR 1 star review on 28th April 2022

Helpful Report

Posted 1 year ago

“Everything on here is true. Worst company I have ever dealt with. Lies, lies, and more lies everytime I call. Their practices are deceptive and their customer service is awful. Rudest people I've ever spoken too. Still waiting for my shipment 20 days later, but you better believe their billing is quick and efficient. My card was charged within a minute. They won't refund once they create a shipping label and that's the catch, as soon as they get your order they create it whether they ship it or not. Don't order from here. I wish I had looked them up first. Lesson learned.”

Helpful Report

Posted 3 years ago

“Received faulty device. Paid nearly $100 for something that won’t even turn on. Troubleshooted with new batteries, videos and phone calls. All kinds of hassle for a brand new device. Now I can’t even get it replaced or return it because no one will call or email me. Waited on hold for 30 mins. Still nothing. I am not happy.”

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Posted 3 years ago

“Trash business don't order from here. No customer service after purchase at all.”

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Posted 3 years ago

“Ordered a SMOK G priv 3 and 2x3 pack of coils yesterday 08/12/2020. Total order $114.00+. So the shipping was lightning fast for the coils ( tfv16 lite .15 ohm.) And shipped the same day only to find out that my mod and default color were back ordered. When the site clearly said in stock. I had no problem getting a response or a refund for the mod. But now I have to wait 5-10 days for the refund. So can't order from any where else and have 2 packs of coils I can't use. So they still got $28.00 out of me. Looks like they make their money by deception. Went on the site today and it still says they have the mod in stock, even after I told them the color didn't matter . I will never and I mean never order from them again. Not even coils. So buyer beware. The reason I have them 2 stars is their c.s and refund only took 1 day. But if you have had good experiences with them than go for it. Me you only took me once and we're done. By by direct vapor. I would pay a higher price for better service any day Kevin Neel”

Helpful Report

Posted 3 years ago

“Trash business. Don't order here”

Helpful Report

Posted 3 years ago

“Ordered 5 packs falcon coils that were out of stock everywhere cuz of the so called virus and was pleasantly surprised when they arrived in falcon packaging in only a week :)”

Helpful Report

Posted 3 years ago

DIRECTVAPOR is rated 1.7 based on 381 reviews