Direct Window Co Reviews

3.0 Rating 8 Reviews
50 %
of reviewers recommend Direct Window Co

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Ordered door and glass side panel they turned up with door and no side panel, wrong handle and no plate cover, when they phoned after a couple of days for money the girl told me they had forgotten once again to order the glass and had only just ordered it 3 weeks later when I phoned to see what was going on I was told by coincidence that the glass was arriving that day. Came to fit it 3days later but the glass was all marked so told once again they had reordered it. Another 2weeks still no glass and when I phoned to complain was put on to their so called installation manager who obviously moonlights as a comedian in his spare time. Still no glass. Do not use this Mickey Mouse company
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Posted 9 months ago
from start to finish the customer service was amazing, the fitters left no mess and the windows look amazing !!! such a great company and delighted to leave them with a 5 star review !! :)
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Posted 1 year ago
I strongly do not recommend this company. I am disgusted , I've never experienced anything worse. Firstly, poorly installed windows and doors. water leaks inside the house every day when rains. Do you understand that ? water is pouring into my house after installing NEW windows!!! . the door to the garden does not close and the window in the bedroom is scratched. Of course i reported it right away , they promised me someone would come on monday , I took the day off from work and no one showed up . It's been a week and still nothing they don't answers the phone, they don't reply to emails and I only change wet towels and see the damage done . always read the reviews before you entrust someone with work in your home because you can be very disappointed.
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Posted 1 year ago
Direct Window Co is rated 3.0 based on 8 reviews