“Bought Disney's 'Nightmare Before Christmas' 1000 piece jigsaw puzzle from Florida Disney World Magic Kingdom Main Street Store in July 2023. Given as present in November, took several weeks to complete. Only at end did we realise there were missing pieces so very unhappy. Pictures taken and sent to merchandise guest services to get missing pieces, complete replacement, or credit note. Was told that as outside 30 day period and I could not take it back to US store no help would be given. I live in the UK, it was a present given some time later, and it took a long time to get to the stage where we realised it was defective. No understanding or leeway from Disney at all. Dreadful quality control that it should be defective, and an appalling lack of understanding from a multi-million USD company in refusing any help. Do not buy from a Disney store if you are not from the US and don't want to have to travel back, or your purchase is a gift and will not be checked until after 30 days.”
“Zero star as it’s possible! I have ordered the doll set limited edition. My order status showed that it has delivered but I did not receive any package. I cannot file a claim from the UPS because the shipper which is shopDisney need to do. However, shopDisney told me to contact UPS and file a claim myself. The package is lost and no response from shopDisney. No refund or replacement. It’s so terrible ever.”
“Ordered 2 Halloween Costumes on Oct 16th. Shipping quoted 5-7 business days. I contacted customer service on the 7th business day and they could tell me nothing. I asked to cancel the order because I needed it in 2 days and they couldn't do that either. Got notification on November 5th that the items were out of stock and it would be cancelled. It took 3 weeks for them to figure this out. Thankfully I was able to purchase from Amazon and get the costumes in 2 days.”
“Live in Canada. 2 small items cost me $200 in the end! Pay the shipping fees and exchange rate only for ups to call me saying I owe them another $50 for them to deliver! 100% dont recommend! Will never buy online from them again 😣 it was awful. I get stuff from Australia and it doesn't even cost that much!”
“Ordered a UP! cookie jar and hoodie 18/08/23 to accompany other gifts for my first wedding anniversary for my wife, hoodie cane over a week later after chasing this, chased up cookie jar as not received 2 days later and sent email complaining, I get a refund without any provocation on 06/09/23, I ring on the 7th and they don't specifically state the reason and only surmise issue with warehouse and stock, I tell them the product is still for sale and I've had no response to my complaint.
They said they would escalate, I was annoyed to say the least.
I've spent time and effort on calls and chat and no one has come back to me and no explanation.
I am posting this on various review sites as I gave Disney until midday ro resolve, this being same price for the cookie jar along with some form of compensation due to the delay, my time chasing and the unprofessional way they refunded without reason, I will also be pursuing with trading standards
I also didn't get an update about the hoodie being delivered until the date they refunded my item, how ridiculous.”
“I've used the shop Disney online shopping twice now. Both times were extremely confusing. Both times I ordered E gift cards. Both times I was confused on whether the cards were actually being mailed to me or sent to the email I indicated. The first time I was at least able to choose a date for it to be delivered via email. I held my breath, and eureka it was sent. But the second time, the store notified me they are mailing me the gift card. So I'll hold my breath again and hope that I receive the card in time enough to mail it to my niece and hope she gets it in time for her birthday. What a mess! I could have gone to Target and purchased the gift card myself and mailed it. Very disappointed, especially since it is affiliated with a company as successful in professional as Disney.”
“NON US BUYERS BEWARE - Same as one of the previous reviews, which I didn’t see until it was too late. Ordered online, paid the expensive international shipping fee of $39.50 USD on an $80 USD Disney item. All seemed well until I received a call from UPS stating I had to pay $48.00 CAD for import fees. So, for an $80 USD purchase it ended up being $212 CAD. Ouch! DISNEY - You should be warning buyers of these other charges and making it very clear your shipping and “handling” does not include these extra charges, which by the way only $5.38 CAD consisted of actual import fees. I paid more for shipping and handling than the value of the item I purchased.”
“I don’t want to give them one star. I have been trying to use my rewards points on their online store for cyber Monday. They say their site isn’t working for rewards redemption. But their credit card payment is working just fine. Shame on them. I will use my rewards some place else.”
“***CANADIAN RESIDENTS***
*Be Aware*
Placed an order about a week ago for a Christmas order: Tinker Bell Barbie, Nick and Judy plush, Encanto playset and 3-3 packs mini brand Disney.
First off transaction went smooth. Used two different gift cards I had laying around and topped it off with credit card for the balance.. no issues or concerns the transaction went smoothly. Email said the items were being processed. Great everything as normal as it should be when you’re making purchases online.. was not impressed with the price tag associated with shipping and handling of $50 for a total order package that cost $160 but whatever it’s being shipped by UPS and 50 bucks is what it is. Few days later email confirmation the order has been shipped. Then few days after that I receive a UPS phone call and email stating that $100 was now additionally required for duties and fees so in total my items totaled $160 (items)+$50 for shipping and handling and now an additional ($100), in taxes(which isn't even correct on shipping manifest) and fees, you have to be kidding me how does shipping handling fees and taxes and an imposed import fee/ UPS BROKER FEES all total almost the exact cost of the items I am to receive. This Review doesn't even account for quality / delivery times / correct order etc. I tried to request a refund via chat and the process wont allow you to multiple items and or 1 big order you are required to submit a refund request for each item (Ludacris.)
Let’s be honest folks you can buy all of this stuff at Walmart or Amazon at half the price and probably the same quality definitely less in shipping charges. I was planning a big Disney world vacation. I’m glad I cancelled it. I will not be going there. I have done many reviews and I’ve also read many reviews and the Walt Disney corporation is price gouging everybody they can when they can as quick as they can, and it seems it flows at all different levels. Lesson learned about ordering across the line specifically Disney store. I will not be excepting the package. I don’t care if I get a refund or not but I’m definitely not paying an additional $100 for fees the Disney stores carrier charges. Absolutely ridiculas.”
“CANADA RESIDENTS
placed an order about a week ago for a Tinker Bell, Barbie and Nick and Judy plush and 33 packs mini brand Disney.
First off transaction went smooth. Used two different gift cards I had laying around and topped it off with credit card for the balance.. no issues or concerns the transaction went smoothly. Said the items were being processed. Great everything as normal as it should be when you’re making purchases online.. was not impressed with the price tag associated with shipping and handling of $50 for a total order package that cost $160 but whatever it’s being shipped to UPS and I’ll 50 bucks it is what it is. Several days later email confirmation the order has been shipped a few days after that I receive a UPS phone call and email stating that $100 was now additionally required for duties and fees so in total my items totalled $160.$50 for shipping and now an additional hundred dollars, in import fees, you have to be kidding me how does shipping handling fees and taxes and an imposed import fee all total almost the exact cost of the items I am to receive. Let’s be honest folks you can buy all of this stuff at Walmart or Amazon at half the price and probably the same quality I was planning a big Disney world vacation. I’m glad I cancelled it. I will not be going there. I have done many reviews and I’ve also read many reviews and the Walt Disney corporation is price gouging everybody they can when they can as quick as I can, and it seems it flows at all different levels a lesson learned about ordering across the line I will not be excepting the package. I don’t care if I get a refund or not but I’m definitely not paying an additional hundred dollars.”
“I just went to the new Disney store # 7261 on I Drive in Orlando, nice store, but not a lot of merchandise. Was surprised. I saw a window decal & wanted to be sure it would go on the inside of my car window. When I asked a CM, she wasn't sure, so she asked others; a young woman named Ty was rude and had an attitude. She stated, "that decals are meant to be on the outside otherwise they are backwards". This isn't true but I wasn't going to argue. I just didn't buy it. Other CMs were very nice. Ty is working in the wrong company if she is going to have an attitude like that. I love Disney & everything about it. This was not a normal experience for me at Disney.”
“Pour information, ma commande n°FR11195102 Placée le: 27/10/2022 était annoncé en livraison le 03 Novembre, mais le Colissimo est arrivé le 31 octobre donc en mon absence : il n'y a pas eu d'avis de passage, le colis à été jeté dans le jardin, et est resté sous la pluie deux jours.... l’intérieur est abimé, pour un cadeaux c'est foutu. 185 Euros à mettre à la poubelle. Une vraie honte de la part de Disney.”
“Framed Alice and wonderland print came to me at first with damage to the frame and looked to be poorly packaged. I returned it was told it would take 2-3 weeks to get me a new one sent then I never got a confirmation email of this without calling 6-7 times being on hold for long times. They sent another one 1 week later and again the top was cracked and again poorly packaged. I’m not pursuing a return/refund because of the hassle in dealing with the customer service.”
“Placed a preorder and disney tried to authorise a payment and my bank rightfully stopped them from doing so. I contacted the bank to let them know it was okay and then disney cancelled my order. Customer service was false advertisement as they offered no help just a bunch of templated messages and didn't want to do anything to help as it would have consisted of them being helpful or productive! Amazing that a company as well known as Disney treats its customers as something they trod in”
“I don't understand the bad reviews... here's my experience. I ordered an ariel-themed bathing suit set (suit + rashguard) for my granddaughters 3rd birthday in April of this year. Gave it to he on her birthday in late May. In late June when I had the kids over for a pool party, her mom told me the suit fir fit but the rashguard top was too small. even tho we were well outside the 30 day return window, I contact customer service to see if I could just purchase the rashguard in a larger size and not get the whole set again. The very pleasant agent told me not to worry, they would send an entire replacement set in one size up, at no cost to us, and to just keep or donate the original. We received the new set in 3 days :) Now that's great customer service!”
“I purchased an egift card from shopdisney.com. I recently went to check my balance on it and they wouldn't tell me only that it was on their fraudulent list. They're not giving me an explanation. I paid for this egift card the money is still on it but I can't use it. It's just like they stole 300 dollars from me.”
“Something I bought for my daughter broke shortly after purchase. I actually broke it not my toddler. I requested an exchange but a little late, past the 30 day policy. They responded to me right away and are sending us a replacement and not asking for the broken doll back. That is just amazing of them, my daughter is so heartbroken over her broken Cinderella and they are going to fix it just like that. Couldn’t be happier”
“I was exited to receive my Pandora charm only to open the box and be send the wrong charm I called and they assured me that the charm was in stock and will process for the exchange , but of course I had to return the wrong one before they can ship it , we’ll the charm was return and process, called to see where in the process was my exchange was told that it was released to be ship and a few minutes from the call , I get an email saying that my order was canceled now the charm is out of stock , so disappointed now I have to wait until it get back in stock after I was told it was ready to be ship . I didn’t expect this from Disney .. where is the magic 😔 ?? I miss the stores ..”
“Disappointed in the selection of Magic Band 2. I check everyday and nothing new. When the question is asked can I purchase from a store in Disney Springs and ship to my home, the answer is no. I remember CS would help in anyway to make your experience with WD a magical one. Now it's just like talking to an Ex.”
