“CANADA RESIDENTS
placed an order about a week ago for a Tinker Bell, Barbie and Nick and Judy plush and 33 packs mini brand Disney.
First off transaction went smooth. Used two different gift cards I had laying around and topped it off with credit card for the balance.. no issues or concerns the transaction went smoothly. Said the items were being processed. Great everything as normal as it should be when you’re making purchases online.. was not impressed with the price tag associated with shipping and handling of $50 for a total order package that cost $160 but whatever it’s being shipped to UPS and I’ll 50 bucks it is what it is. Several days later email confirmation the order has been shipped a few days after that I receive a UPS phone call and email stating that $100 was now additionally required for duties and fees so in total my items totalled $160.$50 for shipping and now an additional hundred dollars, in import fees, you have to be kidding me how does shipping handling fees and taxes and an imposed import fee all total almost the exact cost of the items I am to receive. Let’s be honest folks you can buy all of this stuff at Walmart or Amazon at half the price and probably the same quality I was planning a big Disney world vacation. I’m glad I cancelled it. I will not be going there. I have done many reviews and I’ve also read many reviews and the Walt Disney corporation is price gouging everybody they can when they can as quick as I can, and it seems it flows at all different levels a lesson learned about ordering across the line I will not be excepting the package. I don’t care if I get a refund or not but I’m definitely not paying an additional hundred dollars.”
“Such a horrible online shopping experience ever. I tried to cancel my order which is haven't been shipped yet and the customer rep told me they can't cancel anything because the order was being processed. They told me to do a return after I receive my order but I probably need to pay for the taxes and duties since my package is shipped to Canada. I ended up need to pay more on that stupid shipping than I paid for the plush toy, and even I wanna cancel my order before shipping but they forced my to take that? I will never ever wanna buy anything from Disney online! Save you money and get it from Amazon!”
“Shipping to Canada is minimum $30 ($39CDN) for any 1 item, $40 for 2-3 items, $50 ($64CDN) regardless of weight/size. Free Shipping does not apply to Canada, no matter the spend.
Ships w UPS only! And it still takes from 7-12 days no matter what u paid. And add on 20% ups Broker Fees/taxes on top.
Making this far more expensive than the physical store ever was. But now that the Stores are gone, what choice do u have?”
“I have purchased from them, if you ever have to return something for wrong size or wrong item. Forget it, it took 4 months of me calling to get one item refunded. A shirt we ordered came in wrong size sent the wrong size back never got the correct size and then it was sold out and then is taking a month still counting to get a refund. I won’t buy from Disney online ever again. Will just buy in person.”
“Don’t buy from Disney online store unless you’re prepared to wait and wait. Although homepage states items ship in 7-10 days, many items are offered through third parties with deliveries taking up to 7 weeks. Better to buy Disney merchandise through Kohl’s,Penneys, Walmart etc”
“Disney online shop has virtual waiting room for shoppers and it’s totally unnesesery, boring and make people nervers because they have to wait online theirs turn to shop FOR JUST 10 minutes...this is crezy and creepy...who made that idea IS VERY VERY VERY STUPIED PERSON, and he need medical attencion!!!!”