DLSB Reviews

2.4 Rating 203 Reviews
34 %
of reviewers recommend DLSB
2.4
Based on 203 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Write Your review

Tell us how DLSB made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
DLSB 1 star review on 21st August 2023
Debbie
DLSB 1 star review on 14th April 2022
Anonymous
DLSB 1 star review on 14th April 2022
Anonymous
DLSB 5 star review on 21st June 2021
Abbie Laura
DLSB 2 star review on 18th June 2021
Anonymous
DLSB 1 star review on 11th June 2021
Anonymous
DLSB 1 star review on 11th June 2021
Emma Hamilton
5
Anonymous
Anonymous  // 01/01/2019
Beautiful occasionwear that's a bit different from the high street stores. Great promotions from time to time, and customer service has always been accommodating.
Helpful Report
Posted 4 years ago
Beautiful occasionwear that's a little different than the high street stores. Great promotions from time to time, and customer service have always been accommodating.
Helpful Report
Posted 4 years ago
The item looked exactly like in the picture, very fast delivery, good prices, good quality, happy customer.
Helpful Report
Posted 6 years ago
Good all round service. Delivery was prompt. Although it does take a little time for a refund to be processed.
Helpful Report
Posted 3 years ago
Great value clothing and speedy delivery. Thoroughly recommend
Helpful Report
Posted 3 years ago
Good customer service- messages back very quickly to my enquiry. Have used the website a few times, returns can take a bit of time but I have always got them back. Delivery has been quick and I would say it is reasonably priced
Helpful Report
Posted 3 years ago
Great service.Quick delivery and fantastic items.
Helpful Report
Posted 3 years ago
Ordered twice from DLSB. The first dress i ordered was quite short compared to the picture so I returned it which was really easy to do and received the money back quickly! I then ordered a different dress and it was perfect! I love the unusual styles, it’s not what you see in every other shop!
Helpful Report
Posted 3 years ago
clothes are beautiful and super fast delivery. returns can be a little slow but still worth it for the beautiful clothes.
Helpful Report
Posted 4 years ago
Received my item, so disappointed with the quality. It's of the quality of SHEIN but the prices of New look.. Will be returning but after reading reviews on here, I'll get my refund in a years time if I'm lucky.. Won't be ordering again
Helpful Report
Posted 10 months ago
I'm still yet to order as I havent received my code for 15% off first order. No response to email, fb messenger or Instagram messenger...
Helpful Report
Posted 4 years ago
Item returned 14/2/23 still no refund .emailed several times to get the same message reply each time ,says 21 days during busy periods bank holidays etc ,this isn’t a busy period ,1 month later still nothing appalling service and don’t understand why they feel the need to keep my money for so long ,won’t be ordering from this company again ,never experienced this from a company ever.
Helpful Report
Posted 2 weeks ago
I purchased a pleated midi skirt which looks absolutely lovely in pictures i was really disappointed when it come with a huge black band waist that does not show in any pictures. Although you can tuck in skirt i do think it should be unnthe description!!
DLSB 2 star review on 18th June 2021
Helpful Report
Posted 2 years ago
I’ve ordered quite a lot of stuff from this site as it all looks lovely online but majority of it I’ve sent back - it’s all sized mega small and it’s cheap quality & really over priced I won’t be ordering from them again.
Helpful Report
Posted 3 years ago
I made a purchase on the 29th August, but unfortunately when the item arrived it wasn’t suitable for me. The quality was lovely, but the sizing and shape wasn’t any good for my myself. I returned the jumper on the 5th Sept and I still haven’t received a refund? I have messaged yourself and i feel like I’m just being rudely ignored. Just to clarify I have still not received a refund! Kind regards Natasha
Helpful Report
Posted 3 years ago
Absolutely shocking how long returns take. Will I ever get my money back. Seems to be a big problem with this company judging by other reviews.
Helpful Report
Posted 16 hours ago
Will never order from this company again! Still waiting for my refund! Why it takes so long is totally beyond me. Never ever again.
Helpful Report
Posted 3 days ago
I returned a dress two weeks ago confirmation email re return and still haven’t received my refund. Yet other online companies for example ASOS refund straight away why does DLSB take so long!. I emailed a complaint and still no response or refund will not be buying again from DLSB.
Helpful Report
Posted 1 week ago
Waiting for a refund ,its taking absolutely ages👎😫
Helpful Report
Posted 2 weeks ago
Refund is a joke, why can they do this,everyone is complaining how long it take 🙄 NEVER SHOP HERE !!!
Helpful Report
Posted 2 weeks ago
DLSB is rated 2.4 based on 203 reviews