“I was having issues with the online payment method. I called them directly and they were able to resolve my issue almost instantly and even though it was after their cut-off time for same day dispatch my item was sent out. They have a great inventory and the staff are more than happy to go the extra mile to help. I'll definitely be buying from DNA Leisure again.”
“I wouldn't bother , they may have cheaper options for some things on there but the customer service is terrible.
And also if you cancel your order they take 20% as an admin fee just to let you know”
“Reviews saying received way more than the cost of the mystery boxes are nonsense. Paid £50 and the contents going by their own prices added up to £51.89. If people knew the cost difference was so little no one would buy them. Disappointing and pointless”
“Asked for ID and provided it straight away. 2 days later and no response to my emails and no change to order status. Paid for express delivery and not even a reply never mind shipped. I’d take a refund if it’s going to be like this but how if they won’t reply! I’d avoid”
“10/10 Highly recommended! Excellent customer service, great prices & rapid 'free' delivery (over £60)- I was expecting 2-4 days but was pleasantly surprised to receive my order 'next day'!
I was initially hesitant to place an order due to some mixed reviews and uncertainty regarding the ordering process. I called their customer service number and spoke to a lovely lady who happily answered all my questions and provided me with the reassurance and confidence I needed.
After placing my order I immediately received a reassuring order confirmation email shortly followed by tracking and delivery information. I received my order, carefully and professionally packaged, the very next day!
Every step of the order process was perfect! I would definitely recommend DNA Leisure to everyone- Ignore the silly 1 star reviews- you wont regret it!”
“Ordered one of their more expensive EDC knives as a present and paid for Express Priority 1-2 days delivery.
I sent photographic evidence of age that Adam confirmed as acceptable the same day and stated that my order would be processed immediately.
One week later and still no delivery, no communication and no change of order status on their website, or within my account.
Strangely, my son has received his ordered items 4 days ago and he did not pay for Express delivery.
I firmly believe that my money was accepted via PayPal, along with the £7.00 delivery, for an item that immediately showed as 'Out of stock' and seems as though it was already out of stock at the ordering and payment stages.
Paypal have now stepped in, as I requested a full refund from Adam and then Mark at DNA Leisure but still did not receive any form of response from this company.
All of my other orders from many different companies all over the UK, made the same day and a few days later, have already been received, so COVID-19 can't be used as an excuse within the Luton area.
I originate from Caddington and have relatives in Round Green and their deliveries and postings are not affected at this time.
Sorry but I'm in my 60's and this is the first time that I've ever felt the need to review any company in this manner.
Customer Service = 'buyer beware'.”
