Dobell Insights

Dobell have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their returns process.

 

B-
Happiness Grade
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D

Returns Process - Average

50.00%
Industry Average
" Sadly, however, Dobells will not agree to the exchange as it does not fall within the timescale stipulated in their returns policy. "
- Anonymous
" Fast delivery, not so good customer service = returns not explained clearly. "
- Anonymous
A-
80.00%
Industry Average
" Fast delivery, not so good customer service = returns not explained clearly. "
- Anonymous

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