Domestly Reviews

4.6 Rating 166 Reviews
95 %
of reviewers recommend Domestly
4.6
Based on 166 reviews
Shipping & Delivery
On-time Delivery
Greater than 83%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read Domestly Reviews
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Phone:

0724951762

Email:

liam@domestly.com

Location:

17 Hall Road, Sea Point.
Cape Town
8005

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Anonymous
Anonymous  // 01/01/2019
Really good service
Helpful Report
(Durbanville) - Posted 5 years ago
The app has a few bugs, but the service provided and customer service is outstanding!
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(Pretoria) - Posted 5 years ago
Friendly and helpful staff. Cleaners always on time and do a good job. Very professional. Would strongly recommend.
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(Tableview) - Posted 5 years ago
Had a pleasant experience with Gladmore. Everyone wants there house cleaned in a certain way and she was open to being told how to do certain things.
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(Durbanville) - Posted 5 years ago
Happy overall
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(Cape Town) - Posted 5 years ago
Not bad, it was just a communication breakdown.
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(East Rand) - Posted 5 years ago
It’s been a great service for my first time and happy to keep genial as my home hero
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(Cape Town) - Posted 5 years ago
Bonolo that worked for me is an excellent worker. I was happy with Domestly but I got call from Marlene when I cancelled my schedule because I cannot afford it every week. And it seems that it is a problem that dont have a weekly schedule. If that is so I will have to try other cleaning services that dont have a problem using their services when I can afford it.
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(Roodepoort) - Posted 5 years ago
Such a great service! Domestly doing their bit to help improve the domestic helper industry.
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(Cape Town) - Posted 5 years ago
Domestly services really made my life more easier the past few weeks. My home hero does miss a few obvious cleaning spots and then, it would be good if some sort of generic checklist be provided to home heroes. other than that i am hooked to Domestly, keep up the good work.
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(Cape Town) - Posted 5 years ago
Have had a great maid through Domestly and one who wasn’t fabulous.
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(Tableview) - Posted 5 years ago
Great service!
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(Sandton North) - Posted 5 years ago
The two cleaners we've had through Domestly have both been great and it seems that the organisation really takes customer service seriously, which is refreshing. The only issue I've had is with the difficulty of adjusting my booking schedule. Wish it was easier to move days around or select a different frequency (e.g. every second week).
Helpful Report
(Cape Town) - Posted 5 years ago
Thanks for the review and feedback Krista. We strive to better the entire user experience every day. If you unsure how to adjust your schedule please give our customer service team a call on 087 095 3426 and we`ll gladly walk you through the website or app. You can also skip bookings on your schedule for free if you would like every second week rather. Kind regards Somestly Support
Posted 5 years ago
Overall good experience, appreciate not having to vet a cleaner myself.
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(Tableview) - Posted 5 years ago
Very professional and great work!!!
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(Cape Town) - Posted 5 years ago
overall they try their best !
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(Cape Town) - Posted 5 years ago
It has improved and keeps on improving with building the relationships.
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(Centurion) - Posted 5 years ago
I am very happy with the professional level of service
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(JHB Central) - Posted 5 years ago
I’ve loved my first experience so far. Your app needs some work as it doesn’t “flow” ie. if I want to go back to look at something I have to re-enter my info etc. also would have liked to see what the cleaners do before selecting my time options. It was wonderful to get the check list at the end-such a lovely touch, but I would have liked to have seen it before as well. Didn’t get the “stickers” for the loo paper as stated I should in domestic amenities and while it’s not a problem at all-I think it would have been just the cherry on top of an already amazing experience!
Helpful Report
(Tableview) - Posted 5 years ago
Thanks for the great review Aimee and the recommendations. We`ll take it up with the development team to see what we can do to improve the app with the next release at the end of the month. We`ll also get in touch with the area supervisor in your region to make sure you get all your Domestly amenities. Kind regards Domestly Support
Posted 5 years ago
Well-trained staff that take pride in their work. The administrative staff are also friendly and always trying to improve the experience.
Helpful Report
(Fourways) - Posted 5 years ago
Domestly is rated 4.6 based on 166 reviews