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Done. Reviews

4.0 Rating 229 Reviews

76 %

of reviewers recommend Done.

Company Reviews

4.0

Based on 229 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5

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Done. 1 star review on 6th January 2024

Done. 1 star review on 6th January 2024

Done. 1 star review on 28th December 2023

Done. 1 star review on 19th November 2023

Done. 1 star review on 2nd November 2023

Done. 1 star review on 11th October 2023

Valdemir Goncalves Junior

Done. 1 star review on 27th September 2023

2

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My provider is always prompt with answering my questions, addressing my concerns, and providing top notch care. Customer service is excellent in helping me sort out any issues with pharmacy or insurance. Having health care so readily available has impacted my life in such a positive way.”

Posted 3 hours ago

“Done has provided exemplary mental health care for me for the last 3 years. I live in a rural area where psychiatric care is challenging to find and maintain. Done has regularly made themselves available for not just routine appointments, but also troubleshooting. My overall quality has greatly improved since having access to this service which I otherwise would not.”

Posted 1 day ago

Thank you for taking the time to leave a review! We are so grateful to provide a service that empowers our patients to reach their full potential. Please do not hesitate to reach out if you have any further feedback for us.

Posted 10 hours ago

“I have been with DoneFirst for 3 years now and rarely have I ever ran into any issues. They are quick to respond to messages and emails. I honestly have nothing bad to say about DoneFirst. They have been the worry free solution to getting my medication.”

Posted 1 day ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, so please don't hesitate to reach out to us for any ways we can improve or help!

Posted 10 hours ago

“I have been a customer for 3 years now, and the service has been very reliable.”

Posted 1 day ago

Thank you for taking the time to share your thoughts! Our mission is to empower everyone to reach their full potential - please feel free to reach out to us if you have any feedback on how we can improve our services as we carry out our mission!

Posted 1 day ago

“I’ve been trying to cancel my membership for almost a week now and support keeps giving me the run around. They keep trying to charge my card when I paused my membership already and now the won’t cancel it at all. I had a terrible rude provider and would never recommend or use this online service again. Crappy service.”

Posted 1 day ago

We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).

Posted 1 day ago

“Their platform makes it super easy to download a super bill if you need it for insurance purposes. I highly recommend Done because their customer service is superb and they make it easy to talk to a provider on their platform. Their service has helped me immensely while living in a small town which kept me out of reach of many providers. Online appointments takes the hassle out of making it to in person appointments.”

Posted 2 days ago

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Posted 1 day ago

“Initially things were smooth, then when there was a provider change it was difficult, as well as a national shortage with the medication. This was corrected as much as it could be by done, by resetting my payment date accordingly. Since having Dr. Soto for some time now, I have had no issues and my refills have been extremely prompt. Right now, I have to give DONE a 5 star review for the way they have handled the past year.”

Posted 2 days ago

Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!

Posted 1 day ago

“I’ve been using DONE for almost two years now and I’ve had a pretty good experience overall. If you get a great provider then you’ll have a fantastic experience but if your provider is slow to responding or checking the portal then it can get frustrating as you don’t receive your medication on time. I do have to say the customer service is really great at communicating and usually get back to you within 24hrs if you have a question or a concern. I’m very thankful for DONE- it has really helped me with my everyday life and I would 100% recommend. The only reason I gave 4 instead of 5 stars is from past experiences with providers who didn’t know how to communicate”

Posted 2 days ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, from connecting them to top-notch providers to assisting with pharmacy issues (and more!) so please don't hesitate to reach out to us for any ways we can improve or help! Thank you!

Posted 2 days ago

“The doctor I see is awesome, great bedside manner. App is easy to use. Staff is friendly. Would recommend 👌”

Posted 2 days ago

We love reading reviews like this! It is so meaningful to see the positive impact that high-quality care has on our patients' lives - this is exactly why we are providing this service to our community! We cannot thank you enough for taking the time to share your experience, please don't hesitate to reach out to us in any way we can improve future experiences.

Posted 2 days ago

“Friendly provider and the app is user friendly. They also provide delivery which is very helpful given recent shortages.”

Posted 3 days ago

Thank you for taking the time to leave such a detailed review! We are so grateful to provide a service that empowers our patients to reach their full potential. Please do not hesitate to reach out if you have any further feedback for us.

Posted 2 days ago

“I scheduled an appointment under the false advertisement of $10. I was charged an unauthorized $189 directly after the $10 charge. I canceled the appointment right after and was not given a refund upon request. I filed a complaint with the BBB which the company did not respond to and disputed it with my bank and still lost. This company is a scam.”

Posted 3 days ago

Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).

Posted 2 days ago

“Customer Service 5/5 Expertise 5/5 Access to Providers 5/5 Willingness to listen and help, 10/5 I recommend Done. to all my friends and anyone that asks where I get my help!!”

Posted 4 days ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, so please don't hesitate to reach out to us.

Posted 2 days ago

“Done help me so much”

Posted 6 days ago

Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!

Posted 2 days ago

“I was diagnosed with ADHD eleven or twelve years ago by three MDs and one PhD on different occasions. I had tried almost every medication and the one that worked the best for me was Adderall IR but my DONE practitioner kept insisting that I be given Adderall ER no matter how many times that I told her it didn't work for me. When I took the extended release it would help me five hours tops but then it would say in my system making me feel speedy for over twelve hours. When taking an ADHD medication I need it to work all day and then be done. Adderall ER did not do this. It was not helpful for me and because I complained, DONE cancelled my membership.”

Posted 6 days ago

We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).

Posted 4 days ago

“Horrible !!!!!!! I have been in an on going email dispute for weeks and haven’t had my medication sent or a clinician for weeks. This is a full blown scam. It’s predatory. Their customer service consists of automated responses saying they are looking into the issue. All the while you’re paying an insane amount of fees and money for nothing but headaches. I paid $506 dollars for one 17 min session with a therapist that quit 4 days later and one month of medication. It’s the worst experience and takes advantage of people in need of mental health care”

Posted 1 week ago

Your experience is definitely not what we envision for our patients and this is feedback we take seriously. We are so disappointed that your experience does not meet the high level of care that we strive to uphold. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).

Posted 1 week ago

“You pay for a monthly membership because they take half a month to send a prescription. The medication was out of stock in my pharmacy so I requested they forward the prescription to a different pharmacy its been 9 days of filling out their joke of a "support team" that don't actually reach out to your prescribing doctor or anything. The doctor messaged me back completely oblivious about my 4 support requests and said she sent the prescription. YES YOU SENT IT TO THE WRONG PHARMACY LIKE I TOLD 4 OF YOUR SUPPORT TEAM MEMBERS. I am now leaving for my business trip having paid for their "membership" without any issues resolved, without my medication, and now will most likely be charged for a month without medication or support. STAY AwAY from this money scheme. Sent one final request in today in hopes of getting my prescription filled before my business trip and will be filing a report with the Better Business Bureau as well as contesting the charge with my credit card company and show them the poor communication, negligence and lack of customer service if not resolved today.”

Posted 1 week ago

We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues. You may access this link (https://donefirst.as.me/doneUrgentLine) for you to schedule a call with our patient care coordinators and for us to ensure thet your concern is well taken care of.

Posted 1 week ago

“The WORST!!!!! They over charge , they never get back to you and I’ve only received one month medication but paid for 4 clinician visits only had 1, was charged 2 times for membership and random fees. It’s awful and predatory don’t sign up”

Posted 1 week ago

We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).

Posted 1 week ago

“After giving done a second chance, they blew it and I just deactivated my credit card linked to my membership (THE APP WONT LET YOU CANCEL AND GLITCHES UPON FINAL CANCELLATION!!!!) This company will start you on stimulant medication. You will pay a lot of money and your prescription will be sent to the pharmacy of choice. However, 8/10 pharmacies do NOT honor prescriptions from done. So what happens then when you let your provider/ "support team" know there's an issue getting your medication? They ignore you! And in fine print are emailed being told any issues with medication changes take up to 7 BUSINESS days. I was ready to cancel my membership the first time it happened, but after almost a full week a very good representative actually resolved the issue and assured me it would never happen again. I decided to give done another chance...Thinking perhaps it really was just a one time occurrence. Here I am a month later and after finally finding a pharmacy that actually fills from done, the pharmacy doesn't have the medication in stock. They suggested I seek an alternative. I reached out to my provider and she refused to send anything else as an alternative therapy, and told me to find a pharmacy who will fill it, when this company knows damn well almost NO pharmacy accepts scripts from them. I'm baffled as to what legal loophole they have to begin prescribing stimulants to people and then tell them should a SINGLE issue arise, you're on your own and will be without meds. And the part that I find criminal? Not even the negligence, or the technical issues during appointments, or lying about quality of care people will receive..... WHEN YOU FINALLY ARE DONE, WITH DONE AND FO TO CANCEL YOUR MEMBERSHIP THE FINAL ACTIVATION BUTTON GLITCHES AND WILL NOT LET YOU CANCEL!!!!!! I had to actually deactivate my credit cards and inform my banks of this issue. Because the app will NOT let you cancel. If you do make the unfortunate mistake of giving these people your money and time- make sure you do yourself a favor and print out your diagnosis(can be found in profile section were super bill is) and immediately make an appointment with even a regular PCP. Bring copy of that diagnosis, and boom- now you're eligible to get treatment from them and can cut these crooked people out. Thankful for the former reviewer who put this piece of information in or I'd be totally screwed.”

Posted 1 week ago

We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).

Posted 1 week ago

“Done has been great. My Provider is always a message away, prescriptions are alway sent to the pharmacy on the day they are due, and our consultations are done from the convenience of wherever I am.”

Posted 2 weeks ago

We love that we are able to make it easier for patients to access high-quality providers! Our patients also have a dedicated team on their side to manage other aspects of their care as well so please don't hesitate to reach out to us at any time!

Posted 1 week ago

“Moved to another state and needed a new Doctor. Done seemed convenient so I set up an appointment. Had a zoom appointment with Amy Zinn that lasted just over 26 minutes. She told me my old Dr. had been prescribing me to high of a dose so she couldn’t help me? The only questions she asked me were my height, my weight and if I was working and the rest were all about why my Dr. prescribed my previous medication? I left the call feeling as if I had done something wrong! Weird!!!!”

Posted 3 weeks ago

We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).

Posted 3 weeks ago

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Done. is rated 4.0 based on 229 reviews