Done. Reviews

Name: Done.
Rating: 4.03

4.0 Rating 238 Reviews

76 %

of reviewers recommend Done.

Company Reviews

Metrics

4.0

Based on 238 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5

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Valdemir Goncalves Junior

Done. 1 star review on 27th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Preposterously incompetent with questionable ethics, it feels like they are screwing with you it's so bad. I doubt they will last another couple months.”

Helpful Report

Posted 1 year ago

Hello Alexander, We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues.

Posted 1 year ago

“Been with them for almost a year. They were great until this month. So far I have been waiting 10 days for my prescription to be renewed. I have messaged in twice and gotten the exact same canned response both times. So I guess I need to find another doctor since I can’t get anybody to respond. And I will be asking for this months payment to be returned to me in canceling before I make another payment in June. Once June 1 comes around which is in a week they’ll charge me again for no service. Don’t know what happened to then this month but they have really dropped the ball on a lot of patients”

Helpful Report

Posted 1 year ago

Hello Shelley, We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues.

Posted 1 year ago

“This company is horrible. From the beginning it was extremely difficult to get ahold of anyone and get any help or get questions answered. For my initial appointment (for which the company charged me 3 times) the provider didn’t even bother to show up. It was extremely difficult to reschedule and the nurse practitioner I was finally scheduled with had no idea what they were doing and seemed to know almost nothing about ADHD. He ended the appointment early after admitting he didn’t know enough to provide a diagnosis or help of any kind. I had already been diagnosed with ADD years ago (which I told the provider) and I worked for 5 years at a clinic specializing in the treatment of ADHD. I didn’t need a diagnosis but was hoping for easier access to care since I live in a remote area with few options. The company wanted to continue charging me while they asked me to wait over a month and a half for an appointment for a second opinion but their website shows tons of available appointments for new clients. So they appear to be offering appointments just to get the initial fee with no follow-up care. This company is irresponsible. They have no idea what they’re doing and should not be providing medical treatment to anyone.”

Helpful Report

Posted 1 year ago

Hello Amy, We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to our request for information so that we can reach out and assist.

Posted 1 year ago

“Done as a service works great on auto-pilot, so to speak, but when it comes to actual consultations and requests, customer support and more personalized patient services this provider is awful. I've been trying to reach out to my provider for the last few weeks to get prior authorization for medication refills since I will be traveling out of the country for the next few months. My provider only submitted a prescription refill request and hasn't verbally authorized my refills with the pharmacy. The pharmacy and I have tried reaching out to the provider to get this approved, but there's been silence and no follow up correspondence from my provider whatsoever. I also tried contacting Done through their emergency line and have never once been connected to an actual representative or individual from the provider. To say I'm disappointed with this service is an understatement and I will look for alternatives upon returning from my travels.”

Helpful Report

Posted 1 year ago

Hello Brett, we always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues.

Posted 1 year ago

“Absolutely horrible. Up until May they had been fine but if I hadn’t bought a yearly membership I might consider using a different service. Not only did they forget to refill my prescription, when I checked online in my portal it showed they had sent it a few days prior. I called my pharmacy and they said they had no record of a refill. I called the urgent emergency number last Weds listed on Dones website and it took me 5+ attempts to connect with someone. The number hung up on me several times because “they were unable to take my call” after waiting and listening to hold music for 10+ mins. I finally got a hold of someone on the 5th attempt, and the said they would get this refilled and sent over to my pharmacy either Weds night or Thursday. Come Friday, I hadn’t heard from my pharmacy. I called Done at least 10 times once more to try and get in contact on Friday via the “urgent” line. They simply would not answer. It would hang up abs advise I call back later. Some emergency line, huh? My prescription was finally filled TODAY. 7 days after I first contacted them, and nearly two weeks late. Simply unacceptable.”

Helpful Report

Posted 1 year ago

Hello Kevin, We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues.

Posted 1 year ago

“Do not use this service at all. Don't trust all the positive reviews here either... Here's the truth. The customer service is god awful. You have no direct contact with the doctor at all. No one answers your call at Done, and the e-mails are all automated. Messing with the routine of peoples medication is not okay, and this company does not care at all. These platforms should not exist if they perform this level of service. 48 hours and no response. I called them back 10 times. They eventually blocked my numbers.”

Helpful Report

Posted 3 years ago

“Easy to start, the website sucks and they will charge you and not refill your meds...”

Helpful Report

Posted 3 years ago

“Not sure if this is a scam or just a poorly run company. Either way, I agree with the previous 1 star reviews. My first 2 months was fine and I received medication. I am now out and can’t log in to talk with my provider or get a refill and I was still charged a membership fee. I have been trying for 3 days now to fix this and no luck. No one answers the phone and they are sending me in circles talking to different emails. I don’t know how they can get away with messing with peoples medication. I will be trying to get my money back.”

Helpful Report

Posted 3 years ago

“Overall, Done has given me great service so far! I booked a next-day appointment and received a prescription that same day. The provider was super informative and talked me through all my treatment options and their risks/benefits. Two things I would like them to improve on is the initial payment system and the prescription system. For my initial payment, I put the wrong zip code and my appointment was cancelled 30 minutes after I booked it and answered their intake form. I had to go back and double check everything and redo the form – it would be better if they had you update the payment instead. I was also confused as to when/how I could get my prescription, as there wasn't a clear notification on the membership website that it was ready for pickup. (There's an email telling you your treatment plan is ready, but that was ambiguous). I had to call CVS to check. Overall, still an excellent experience. I'd recommend Done to anyone struggling with ADHD.”

Helpful Report

Posted 3 years ago

“Still waiting for my prescription to be filled! I don’t understand what’s taking this long!”

Helpful Report

Posted 1 year ago

Hi Shane, We are so disappointed to see that your experience has not met the high level of service we strive to uphold. We will also reach out to you via DM so that we can further assist with your concern. Thank you!

Posted 1 year ago

“Took 7 days for my prescription to be sent to my pharmacy. Ran out of meds on day 6.”

Helpful Report

Posted 1 year ago

Hi Eric, We are so disappointed to see that your experience has not met the high level of service we strive to uphold. We will also reach out to you via DM so that we can further assist with your concern. Thank you!

Posted 1 year ago

“Scam!!! Don’t believe the reviews! My first two months went fine and then everyone went silent I have called and called and emailed for two weeks now and now I’m out of medication and can’t get a hold of anyone. I’ve been told that my provider has left and I have no one responding with any answers and I’m getting the runaround nonstop. Don’t waste your money!”

Helpful Report

Posted 3 years ago

“This has changed my life and made me feel more capable and present both at work and in my personal life.”

Helpful Report

Posted 1 year ago

“With Done. I was able to quickly access an appointment time with an educated prescriber who has experience with ADD/ADHD patients. We were able to verify my diagnosis and she gave me a prescription to my first ADHD medication! So far, so good. If I have any questions I simply email them and they get back to me in no time. Highly recommend.”

Helpful Report

Posted 3 years ago

“I have had nothing but a great experience. I’ve been diagnosed with adhd since 2009 and it’s so much easier to have virtual appts because I have two kids under 2 and it’s hard for me to find a babysitter. If I ever have an issue the customer service team responds almost immediately and takes care of the issue. If you Can afford $79 a month it is worth every penny. My adhd has never been managed better!”

Helpful Report

Posted 1 year ago

“There's been a lot of improvement at Done over the past few months. They've gotten much better about their consistency with calling in prescriptions in time for refill, and my assigned health practitioner has been much more responsive and proactive.”

Helpful Report

Posted 1 year ago

“Just what I need to make it through my day”

Helpful Report

Posted 1 year ago

“Done is a game changer! Quick and convenient care from my own home. I get treated professionally and with dignity. Thank you Done!”

Helpful Report

Posted 1 year ago

“Amazing service, knowledgeable clinicians who are extremely professional. Being a nurse myself, I felt the asesssment was above and beyond.”

Helpful Report

Posted 1 year ago

“I like the service but the portal leaves much to be desired, they need a message portal rather than this nonsense they have where you have to open a support ticket to talk to a clinician”

Helpful Report

Posted 1 year ago

Thank you for your constructive feedback - we are always looking for ways to improve. We’ve reached out to follow up to gain more insight into how we can better serve our patients!

Posted 1 year ago

Done. is rated 4.0 based on 238 reviews