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DoorDash Reviews

1.3 Rating 21,011 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

1.3

Based on 21,011 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

faisal@doordash.com

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DoorDash 1 star review on 22nd April 2024

DoorDash 1 star review on 21st April 2024

DoorDash 1 star review on 21st April 2024

DoorDash 5 star review on 20th April 2024

DoorDash 5 star review on 20th April 2024

DoorDash 5 star review on 20th April 2024

DoorDash 5 star review on 20th April 2024

1824

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“https://lynndoss.com Dashers can keep track of all their deliveries and more with this fantastic software. It also features a built-in MP3 player where they can upload their music and create playlists. It's a web page powered by PHP, JavaScript, Ajax, jQuery, CSS, and HTML, allowing for a seamless switch between log book and music player with just a simple icon tap. This makes a great log book for many catering services etc.”

DoorDash 5 star review on 20th April 2024

DoorDash 5 star review on 20th April 2024

DoorDash 5 star review on 20th April 2024

DoorDash 5 star review on 20th April 2024

DoorDash 5 star review on 20th April 2024

DoorDash 5 star review on 20th April 2024

DoorDash 5 star review on 20th April 2024

DoorDash 5 star review on 20th April 2024

DoorDash 5 star review on 20th April 2024

Posted 3 days ago

“Sorry but I want be using there services again. I was charged for a delivery that was taken to another house. When called about the service they said they had to do an investigation and ended up being they could do nothing after we sent video and all the information. Sorry Door Dash we won’t be coming back……”

Posted 3 days ago

“On April 19th I ordered from doordash I got my order was missing two items when I complained about it they said they would refund certain amount of it but it wasn't enough to cover the cost that I spent I tried calling my driver as soon as I noticed it but she would not answer the call I lost about $8 on the deal doordash doesn't care do not use them they will cheat you.”

Posted 3 days ago

“Created an account for my business and Ordered $50 worth of food and part of my order was missing. Reached out to DoorDash and was told that there was nothing they could do about my missing item. At this point I’ll just delete the account and not use the services again.”

Posted 4 days ago

“The worst service I made my first order and the place was closed when I arrived to pick up my order I tried to cancel the order but the application told me that if I canceled the order they would not return my money so I waited a little longer to make a clarification I did it and the result was against me they did not return the money nor did I receive the order, I asked for another clarification in the help chat and they continued to deny, a terrible service”

Posted 4 days ago

“Terrible experience , fraud company. Never use it. I wish I could give negative 5 days”

Posted 4 days ago

“Two accurate delivery too my hospital room and one 8 dollar delivery left at main floor reception. Messagedv customer support and asked for the prepaid tip to be credited . Just the tip in aspirin of unneeded largesseCS rep credit entire order . I expect to be listened too especially when I contact the next level of complaint . I canceled account as I don't need the aggravation.”

Posted 4 days ago

“We didn't receive our order since it was delivered to another address. Door dash refused to refund us since the order was completed. Someone else enjoyed our food. What annoyed me was the company didn't believe me. I requested a manager to contact me. Most door dash drivers take a picture when they deliver the food which I will request. I will never use door dash again.”

Posted 4 days ago

“Worst company ever. They cheat their drivers as a business model. And lie about every single thing they can lie about. Average 20 /hr lies... new wait time feature, All lies. It's really terrible. If a dasher union could some how form they would be in for it”

Posted 4 days ago

“Customer service representatives are very cheeky and unprofessional And on top off all of that, you still end up being un helped”

Posted 4 days ago

“ON the 14th of April I placed an order with Dairy Queen. I had 2 items missing from my order. Door Dash gave me a credit of $7.52, but both items total $22.70 before tax. I got no explanation why I did not receive the total credit and when I inquired as to why I am told the case is closed. I do not understand why I cannot at least get an explanation why I only got a credit for only a third.”

Posted 4 days ago

“Charged me $5.85+ tax for guacamole and chips, DIDN'T DELIVER THEM AND ONLY OFFERED A $1.80 CREDIT!!! WHAT A RIPOFF!! i WILL REMEMBER AND TELL EVERYONE I CAN HOW THEY STOLE MY MONEY!!!”

Posted 4 days ago

“Fired an employee over something that happened over 2 YEARS ago that was never an issue when they seen it in said employees records before.”

Posted 4 days ago

“The most rude is m************ ever do not even have an account with doordash and someone hacked my credit card for $107 by the name of Sonia smfh telling me I was not charged but my bank say otherwise”

Posted 4 days ago

“I gave it one star because I had to. There is a computer glitch on the app. I ordered 3 chicke. Tacos from a restaurant, but received grilled chicken covered in cheese and mushrooms. I don’t like shrooms. When I spoke to a DD rep about the problem, they didn’t care, blamed the restaurant, and did nothing to fix my order. Absolutely horrible customer service.”

Posted 4 days ago

“I ordered something for my sister. Put in the address. Verified said address. Put the order in and their website changed the address from West to East. Did they fix the issue. No, they wouldn't redeliver or refund so I could reorder. I got the response "While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward." Worst customer service EVER!!!!”

Posted 4 days ago

“Not lying when I say that at least upwards of 60 % percent of the times I 've ordered some came missing from the restaurant or eaten on its way over to my house. THEIR DELIVERY PERFORMANCE , THEIR ONLY JOB , THEY ARE AWFUL AT IT. I canceled my app once again and for the last time. No mas , like Roberto Duran said, of Doordash for me. They should hire the same personnel who designed their official online site , for although being facetious that's the only good thing about their operation , for since it can't be only happening to me, soon they'll go the way of Darwin, sorry to say.”

Posted 5 days ago

“Horrible service. I ordered a burger and fries from Shakeshack. Watched as driver sat for half an hour after picking up my order. Food arrived and was cold. Doordash offered me a $6 credit. Ridiculous!”

Posted 5 days ago

“Today, I ordered from a fast food restaurant. The dasher delivered the wrong food ordered. I called DD, they denied my request to refund my money. I called the fast food restaurant and was told by the manager that my food was still there nearly 40 mins later. He told me he couldn’t refund my money and to call DD again. Again DD denied my request. I phoned DD again and asked why they weren’t refunding my money and could I give them the address and phone number of the fast food restaurant so they could verify that my food was never picked up by the dasher, and to look at the photo, the fast food restaurant uses brown paper bags and the photo was of a plastic white bag. I was so upset I started crying because of the insanity of talking to multiple DD members about refunding nearly twenty dollars. I do not like DD any longer as several of my orders from different restaurants have been wrong to no fault of mine. I don’t recommend DD and am very disappointed in how they’ve treated a valued customer. They have lost my business and respect.”

DoorDash 1 star review on 18th April 2024

Posted 5 days ago

“Doordash drivers steal orders and the company does nothing about it. Even when proof is provided. This company is very unethical”

Posted 5 days ago

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DoorDash is rated 1.3 based on 21,011 reviews