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DoorDash Reviews

1.3 Rating 20,971 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

1.3

Based on 20,971 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

faisal@doordash.com

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DoorDash 1 star review on 16th April 2024

DoorDash 1 star review on 14th April 2024

DoorDash 1 star review on 10th April 2024

DoorDash 1 star review on 10th April 2024

DoorDash 5 star review on 9th April 2024

DoorDash 5 star review on 9th April 2024

DoorDash 5 star review on 9th April 2024

1811

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered food through DoorDash. First driver waited and withdrew from delivering my order. Second driver picked my order up and canceled my order. I was issued a refund immediately thankfully, but I had waited an hour for my food. I called the restaurant and they confirmed that my order was picked up so I couldn’t go get it. I contacted DoorDash for assistance and she just restated that I was refunded and the driver canceled my order. I do believe I was issued an express delivery for my next order but all I wanted was food delivered now.”

Posted 12 hours ago

“Placed an order and Doordash brought me a completely different restaurant than what I had ordered. Simple mistake, I'm sure the driver brought me someone else's order. Spoke with management and waited for a return call for 5 days and I was told my money will not be refunded”

Posted 15 hours ago

“every time I order from Uncle Remus in Chicago it goes through door dash and every single time I never get my food and then when I call for refund they say ok but then put it on an account. It has taken me 7 calls in 7 days to get them to refund my money back to my card. I will never ever use door dash again!”

Posted 16 hours ago

“had an outrageous experience with this company today... After waiting over 45 minutes extra for this order (over 20 watching the driver drive back and forth on my street) I never got my food. I received a photo of a delivery I never got. The driver never answered my calls or texts while I waited. then the company has THE NERVE to credit me 5 measley dollars of my almost 20 dollar order. I don't want your lousy credits, I want a refund so I never have to use your app again. also, worst customer service I ever encountered”

Posted 1 day ago

“My order was delivered to the wrong address, but my refund was denied. Uber Eats is far superior!”

Posted 1 day ago

“Door dash has someone working with them who stole my cousin social security to work with them at their company I added their company it’s sad I tried emailing them to let them know below I posted his picture”

DoorDash 1 star review on 16th April 2024

Posted 1 day ago

“Ordered from Taco Bell through their App. Door Dash delivered the wrong order. Called Door Dash to get the issue fixed and my order resent - after 45 minutes on the phone w/ customer service and waiting for a supervisor that never got on the phone; I was pretty much told it was my issue and I needed to deal directly with Taco Bell. I advised Customer Service that it wasn't Taco Bell's mistake - it was their Door Dash driver's mistake by not confirming that he had the correct order & he was supposed to deliver it directly to me - but chose to leave it at the front desk so I wasn't able to check the order before he left. BAD SERVICE ALL THE WAY AROUND ! ! I've deleted my Taco Bell App and will NEVER USE DOOR DASH AGAIN.”

Posted 1 day ago

“I placed an order for food to be delivered to my husband at work and notice the address was to my house. I canceled the order and placed another order for food to be delivered to his job. Only to find out the they will not give me a refund for the first order because it was confirmed at 10:18a 1 min before I canceled the order at 10:19a. There policy is if it's confirm it can't be refund. so I'm out of money and did not recieve the food...NOT TO MENTION the food I ordered the second time the dasher delivered the wrong food and told my husband sorry I got to go just take it. My husband has allergies and can't eat certain food that were believed. This isn't the first time. Dasher are just grabbing anything and delivering it. Strick three lost our families business.”

Posted 1 day ago

“The prices are just fine, returns and refunds are absolutely terrible, and the delivery is also just as bad. I ordered something right down the road from me. Only one traffic light. I told the guy exactly where I was and he still kept going around the building for 30+ minutes. It's the worst service I've ever had. And it's not even the first time it has happened. Terrible service, and terrible dashers. My food is always cold or melted. That's unbelievable.”

Posted 1 day ago

“Le pire service, jamais eu ma commande et veulent pas me remboursé.”

Posted 1 day ago

“Bad services form store and customer service”

Posted 2 days ago

“I just ordered some PandaExpress here in TX. When the DoorDash system sent me a txt msg about the order I realized that I got the delivery address wrong on the order, which is my fault. When I called the number in the txt from DoorDash to reach out to this delivery person with the correction, the person who answered didn't speak English and could not communicate with me. So I lost $40 worth of dinner. And the part that burns is apparently the delivery driver handed it off to someone else (who gladly accepted it, apparently) AFTER I attempted to reach out, thus giving my family's dinner to someone else for free. And to think he got paid for that. I then reached out to DoorDash itself online and after a bit of digging ended up on their live chat with someone called Rahil. I attempted to explain the situation, and this individual then attempted to deflect by telling me to call PandaExpress. Which obviously wouldn't work since it was well out of their sandbox after the DoorDash employee had already picked up the food. I then asked if DoorDash hired people to work in the public sector who don't even speak the language or was the phone number incorrect. After a few minutes of silence Rahil finally responded that DoorDash doesn't discriminate based on language, and then IMMEDIATELY sent a second message saying that since I hadn't responded in a while he was closing the chat. In other words, he hung up. I'm now left with the distinct impression that: A) DoorDash does NOT give two-rat's about their customers. B) DoorDash hires illegal aliens. I will be boycotting DoorDash from this day forward. I'd rather drive to the restaurant and pick the food up myself than support illegal aliens or any company that hires them.”

Posted 2 days ago

“Don't order the express delivery option. You'll end up paying more for the same service. On a few occasions my dashers stopped during the delivery for several minutes. This would indicate that they are making another delivery. DoorDash just doesn't show their status as "making another delivery". DoorDash customer service classifies this as an issue that they can't assist or compensate for. Consequently you are out the express fee with no express service.”

Posted 2 days ago

“I'm an employee at a large grocery store and a liquor store in the state of Texas. I daily deal with door dash at the liquor store. 98% of the employees with door dash do not speak English and I find it very suspicious that door dash employees don't have a Texas identification card, a driver's license or a passport from their own country!?!? Which leads me to believe that they are here illegally and are employeed by door dash and insta cart.”

Posted 2 days ago

“DoorDash should not have ratings as it hurts the drivers when sometimes it’s out of the drivers control. Everything is blamed on the drivers! Customers get mad and blame it on the drivers and give them 1 star without any reason and DoorDash won’t tell you why. If you make a mistake you would like to know why so it does not happen again”

Posted 2 days ago

“These people did a background check on me from checkr and they recieved it back saying that I failed to complete my BDI so I sent them copies of that I took my BDI last year in October. So I called them and they said that I have to wait still 10 days but yet they had the proof of me taking my BDI the support staff is so stupid they don't care and I was the best dasher out there never ever denied an order they just did me wrong but it's okay that's why I'm working for UBER EATS and they treat you right.”

Posted 2 days ago

“Spent the last bit of money that I had to get my family food and then never received my order called about it and they said there was nothing they could do”

Posted 2 days ago

“I usually get the wrong order or missing food items. These doordash drivers don't check to see of order is right or wrong. Hate loose money on wrong delivered foods.”

Posted 2 days ago

“DoorDash is the absolute worst delivery service and they genuinely could care less. We have continued to have issues with their service and when you contact them they push it off the business you order from to avoid any responsibility. I wish someone would investigate this company for fraudulent services.”

Posted 2 days ago

“My driver, Carrie, in Fort Pierce, Florida, brought me a delivery order from Subway and didn't bring the drink with it. I had been charged for that drink. She did not offer to go back and get it. She simply told me to call Subway. Then I call Subway and Subway tells me to call DoorDash. I tried calling DoorDash and I get a freaking main menu number. And it is like pulling teeth to get Subway to give me a refund. Bad service. Bad service. DoorDash needs to work on that.”

Posted 2 days ago

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DoorDash is rated 1.3 based on 20,971 reviews