“Only issue we had is on the delivery of the door they didn't ring an hour before delivery, they rang up when arrived and said we leave it outside your front door, but they left it right outside the front door on the door which when my wife came home from work she couldn't get to the front door are get in,,,”
“Ordered some doors and handles etc from door supplies online based on their website promise of fast delivery and their extortionate delivery costs.
You’d assume it would be very quick wouldn’t you?
Wrong!
It takes them a day or 2 to get in touch to arrange the delivery and then tells me it’s going to be over a week nearly 10 days.
I managed to source my doors etc elsewhere and within an hour of arranging the door delivery I requested they cancel the order completely.
This took nearly 2 days to receive a response by which point the handles etc had been despatched. This is interesting because I had received no confirmation that the handles had been sent nor did I realise the handles would not come with the delivery of the doors.
I’ve now been charged 30% restocking fee after having to send the handles back at my cost because they’re too slow to respond to a refund request.
They should have told me when they responded to the refund request that I would have been charged 30% restocking fee for something that I didn’t want and asked not to be sent…which I still find ludicrous.
My request for the email to be escalated to a manager was also ignored.
However they are quick enough to respond to be rude to me and have a poor attitude when it comes to telling me how much I’m being ripped off!
Oh and they apparently charge £60 for handles to be delivered which I’ve also lost!
A company should not advertise fast delivery and charge a fortune if they cannot provide you tracking for all of your shipments.
Not if they can’t actually provide fast delivery in a world of next day delivery!
I actually ordered and received what I needed from another supplier in the time it took them to respond to my refund request!
Rude staff, poor service!
Rip off merchants!”
“Have placed two orders with Door Supplies Online and both arrived in excellent condition, the doors were well packed and I was able to select a convenient delivery day. I needed to add an extra door to my order so needed to speak to a customer advisor and found them very helpful and they even processed my order over the phone. Would definitely recommend and I’m looking at buying Wood flooring so will be checking them out for that too.”
“Very good service. I made a mistake on my order and I was called straight away and it was rectified. Doors are great quality and we’re delivered on time.”
“door easy to source, very good and full description. arrived exactly as stated. Good quality product. very well packed. delivery driver excellent, called in advance and delivered early. Nice guy and very helpful. spot on, would use them again.”
“I bought two downham oak doors , although Door supply’s delivery was excellent the web site is I feel miss leading, and the doors have been awful , it’s virtually impossible to remove the glass beading without damaging the door , and the quality of the door although it looks nice , it’s easily marked , I wished I’d never bought them”
“The service was excellent we were kept up-to-date on the progress of our order from the moment it was placed until it was delivered.
The doors were delivered in the advised time slot in pristine condition as they should be, and as a consequence we had no need to contact their customer service team.
The price we paid for them was the most competitive we found.”
“Well made door, very good price. I bought 4 doors. Excellent service and the staff was very knowledgeable about the doors. Very helpful. Delivery man helpful and no damage to doors. Good service will buy for online door supplies again.”
“Purchased 3 doors from doors supplies online now had them fitted and they are very good and well made
I will be using them again well worth the money”
“Excellent service at competitive prices.
Delivery was speedy and a minor issue resolved quickly to my satisfaction.
Would recommend them for any doors.”
“The doors are fantastic,but delivery was poor as arrived on a large lorry that would not fit down drive. The driver refused to carry them and would not unload or speak to me on the phone. I had to rebook carpenter which was not easy. I was told they would look at compensation but I'm still waiting.”
“Very poor service let me order doors when they wasn’t in stock then I got charged an extra £20 to change the doors , I received the wrong size doors.”