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Dorothy Perkins Reviews

2.4 Rating 257 Reviews

34 %

of reviewers recommend Dorothy Perkins

Company Reviews

2.4

Based on 257 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Dorothy Perkins Reviews

About Dorothy Perkins:

At Dorothy Perkins you can buy Womens Clothing, Womens Fashion: Dresses, Maternity Clothes and Womens Shoes to buy online. The largest womenswear retailer in the UK, with over 600 stores nationwide, Dorothy Perkins has traded since 1919 and has been online with dorothyperkins.com since 1999.It offers gorgeous, up-to-the-minute fashion and the essential items of the season at affordable prices.

Visit Website

Phone:

0844 984 0261

Email:

customer.services@dorothyperkins.com

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Dorothy Perkins 1 star review on 11th May 2021

Dorothy Perkins 5 star review on 18th February 2021

Dorothy Perkins 1 star review on 15th February 2021

Dorothy Perkins 1 star review on 17th September 2020

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought few items but had to return as it was very poor quality. It says full refund but they deducted £7.59 without any reason. I emailed them so many times but it's been more than 4 months and they didn't refund my money back. Would not buy anything again. Very poor service.”

Posted 2 years ago

“Ordered next day and haven't received my 3 items. Tried to track my order and said my order number not recognised. My email was post master undelivered and there is no phone number!”

Posted 2 years ago

“What can I say brilliant! Ordered my dress yesterday next day delivery, so so pleased love it definitely going to order my clothes from dorothy perkins true to size, well done!!!!!”

Posted 2 years ago

“I am usually a size 16/18 in jeans for comfort and like to wear them high up. Decided to buy a size 18 from the curve range and they didn't even go above my thighs. Very disappointed, used to love Dorothy Perkins jeans. Won't be buying jeans from them again.”

Posted 2 years ago

“Paid for next delivery. Still waiting and item not arrived. When i track my order says order number not recognised. Thankfully item wasn't expensive which isnt the point. Im going to put it down to experiemce and never order from the theiving fraudsters again”

Posted 2 years ago

“Bohoo Wallis burton Debenhams and Dorothy Perkins I hope you get bank robbed lose your jobs and I will never ever shop from you again , you made millions out off robbing off me and innocent people you should be ashamed off your self for gods ale give me and these people there money back or close down your effin stores”

Posted 2 years ago

“After chasing my refund through Twitter, Facebook AND Trustpilot, i was offered an insufficent refund, then chasing again and threatening to take it further with alot of other customers i was told today i will get my outstanding refund of £11.68 by 2nd Sept, then an hour later i get an email stating my refund of £1.69 is being processed!!! After tweeting DP again - im told 'typo error' No one to email or call so you can only go through twitter to even get a reply - when they bother too and then its always the same reply! No faith in this company now or Bohoo or who ever owns it now. Like others i think will take it further and via the media.”

Posted 2 years ago

“Only given part refund...been chasing for 3 weeks...keep saying check with bank... absolutely disgusting....had to make a dispute with credit card company as they also using delaying tactics...NEVER AGAIN!”

Posted 2 years ago

“This used to be a great site for petite clothing. Ever since the takeover from Boohoo, clothing sizes are awful, photo's and descriptions not accurate and the returns process is a complete headache! Still waiting for my refunds to be processed and customer service not really interested. Will not order from this site again!”

Posted 2 years ago

“Returned an item 3 weeks ago and still haven’t received a refund. All messages to customer service via Facebook Twitter or email have been ignored. Such a shame as it used to always be great service but will never use again.”

Posted 2 years ago

“I returned items over 3 weeks ago to Dorothy Perkins and still not had my refund given back to me. I’ve been chasing them and talking to Various assistants on WhatsApp who keep promising me my full Refund! What liars they all are fobbing me off! There’s no way I’ll Be buying from Dorothy Perkins again. Items are cheap and tacky as is their customer service refund policy. I am completely disgraced and very upset with the way they’re handlng my refund.”

Posted 2 years ago

“They deserve o rating for customer service honestly!!”

Posted 2 years ago

“I would like to give zero stars if I could. On 27 of December I ordered a 70GBP coat which amounted up to 80GBP with shipping. It was said to be delivered on the 9th of January 2021. It never arrived. I corresponded with at least 4 customer service members up to late April who given me various excuses for the "delay" i.e. COVID, the shipment came back to their warehouse etc. In the end I asked for a refund, asked multiple times since they're keen on not delivering anything. They never refunded me. Essentially, they are happy to steal your money. Do not order anything from this brand. Alas it is now winter again, and I'd like to warn everyone who are shopping for coats or any apparel from this brand to just find another company to buy from.”

Posted 2 years ago

“Am still waiting on a refund from items purchased online 6 weeks ago. Returned a month ago - no returns label enclosed so due to my printer not working had to make a trip to library and then post office. Have chased several times. Will never buy again.”

Posted 2 years ago

“Ordered a T-shirt which was exactly the same as the one I had previously bought in store. Really disappointed as it was not white but an off white/cream colour. Also although I had ordered a size 10, the one received, was bigger than the one I had previously! Won't be buying again.”

Posted 2 years ago

“Items not delivered. No delivery attempt or tracking information. Straight refund to my account without any attempt to contact. Time waster.”

Posted 2 years ago

“Please read all my previous review on Dorothy Perkins. After endless tracking of courier companies by myself, and over 30 emails to their customer team, I finally got an answer that the parcel IS missed. Until today, I am still waiting for a refund.... I was promised again for a 10 day waiting period, so I was being very patient and gave them more than 15 days. Can someone refund me today?! and yes, I have checked my junk mail box, and there won't be any issues of me not receiving Dorothy Perkins emails in my inbox. Plus I have already gave you all the bank details re my refund, don't ask me to provide any info again. Waiting for your refund in a timely manner. It has been months. Ann Thank you, I have now requested your refund, please allow up to 10 days for this to be processed by our finance team and once issued this will hit your account within 3-5 business days. Have a lovely evening and stay safe! Dorothy Perkins Customer Services”

Posted 2 years ago

“Terrible delivery service from Hermes which Dorothy Perkins uses to send their parcels. Hermes have on all three separate occasions put incorrect delivery addresses and I’ve had to collect one parcel from another address in my road where luckily the person was honest. The Hermes divert option does not work and Dorothy Perkins have not responded to my delivery enquiries via their customer services emails. Hermes have not delivered parcel by next day delivery on two of the three occasions.”

Posted 2 years ago

“Don't buy from them. I had my parcel stuck with Customs for months, and nobody in DP customs service cares to chase up for me. I doubted whether they have paid for the local courier or not. Still chasing them everyday! Annoyed by this experience.”

Posted 2 years ago

“Made my order 2 months ago, still havent received anything. Had to literally chase up the order myself and tried to contact them. Unfortunately, they cut off all the phone lines, and all the email responses will ask you to look at their FAQ website. They even asked me to change my account password, so that the order info totally disappeared from their system. What a shocking experience!”

Dorothy Perkins 1 star review on 11th May 2021

Posted 2 years ago

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Dorothy Perkins is rated 2.4 based on 257 reviews