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Dorothy Perkins Reviews

2.4 Rating 257 Reviews

34 %

of reviewers recommend Dorothy Perkins

Company Reviews

2.4

Based on 257 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Dorothy Perkins Reviews

About Dorothy Perkins:

At Dorothy Perkins you can buy Womens Clothing, Womens Fashion: Dresses, Maternity Clothes and Womens Shoes to buy online. The largest womenswear retailer in the UK, with over 600 stores nationwide, Dorothy Perkins has traded since 1919 and has been online with dorothyperkins.com since 1999.It offers gorgeous, up-to-the-minute fashion and the essential items of the season at affordable prices.

Visit Website

Phone:

0844 984 0261

Email:

customer.services@dorothyperkins.com

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Dorothy Perkins 1 star review on 11th May 2021

Dorothy Perkins 5 star review on 18th February 2021

Dorothy Perkins 1 star review on 15th February 2021

Dorothy Perkins 1 star review on 17th September 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned items over 3 weeks ago to Dorothy Perkins and still not had my refund given back to me. I’ve been chasing them and talking to Various assistants on WhatsApp who keep promising me my full Refund! What liars they all are fobbing me off! There’s no way I’ll Be buying from Dorothy Perkins again. Items are cheap and tacky as is their customer service refund policy. I am completely disgraced and very upset with the way they’re handlng my refund.”

Posted 2 years ago

“They deserve o rating for customer service honestly!!”

Posted 2 years ago

“I would like to give zero stars if I could. On 27 of December I ordered a 70GBP coat which amounted up to 80GBP with shipping. It was said to be delivered on the 9th of January 2021. It never arrived. I corresponded with at least 4 customer service members up to late April who given me various excuses for the "delay" i.e. COVID, the shipment came back to their warehouse etc. In the end I asked for a refund, asked multiple times since they're keen on not delivering anything. They never refunded me. Essentially, they are happy to steal your money. Do not order anything from this brand. Alas it is now winter again, and I'd like to warn everyone who are shopping for coats or any apparel from this brand to just find another company to buy from.”

Posted 2 years ago

“Am still waiting on a refund from items purchased online 6 weeks ago. Returned a month ago - no returns label enclosed so due to my printer not working had to make a trip to library and then post office. Have chased several times. Will never buy again.”

Posted 2 years ago

“Items not delivered. No delivery attempt or tracking information. Straight refund to my account without any attempt to contact. Time waster.”

Posted 2 years ago

“Please read all my previous review on Dorothy Perkins. After endless tracking of courier companies by myself, and over 30 emails to their customer team, I finally got an answer that the parcel IS missed. Until today, I am still waiting for a refund.... I was promised again for a 10 day waiting period, so I was being very patient and gave them more than 15 days. Can someone refund me today?! and yes, I have checked my junk mail box, and there won't be any issues of me not receiving Dorothy Perkins emails in my inbox. Plus I have already gave you all the bank details re my refund, don't ask me to provide any info again. Waiting for your refund in a timely manner. It has been months. Ann Thank you, I have now requested your refund, please allow up to 10 days for this to be processed by our finance team and once issued this will hit your account within 3-5 business days. Have a lovely evening and stay safe! Dorothy Perkins Customer Services”

Posted 2 years ago

“Terrible delivery service from Hermes which Dorothy Perkins uses to send their parcels. Hermes have on all three separate occasions put incorrect delivery addresses and I’ve had to collect one parcel from another address in my road where luckily the person was honest. The Hermes divert option does not work and Dorothy Perkins have not responded to my delivery enquiries via their customer services emails. Hermes have not delivered parcel by next day delivery on two of the three occasions.”

Posted 2 years ago

“Don't buy from them. I had my parcel stuck with Customs for months, and nobody in DP customs service cares to chase up for me. I doubted whether they have paid for the local courier or not. Still chasing them everyday! Annoyed by this experience.”

Posted 2 years ago

“Made my order 2 months ago, still havent received anything. Had to literally chase up the order myself and tried to contact them. Unfortunately, they cut off all the phone lines, and all the email responses will ask you to look at their FAQ website. They even asked me to change my account password, so that the order info totally disappeared from their system. What a shocking experience!”

Dorothy Perkins 1 star review on 11th May 2021

Posted 2 years ago

“Unfortunately I can leave a nil star review. Where to start ordered loads of stuff from Dorothy Perkins from March through to end of April. Initially the returns and refunds process was ok. Then Boohoo took over and since then I have persistently emailed, DM on FB…… to get refunds. My last resort to get resolver involved. I have copied and pasted a messagei received last night I. Response to several emails. One email gave me a promise the items worn £56 had been refunded and would be in my account on 6/5 of course it didn’t appear. So I have opened another Resolver case because I was getting emails telling me I’d have to wait until 23/5 for Do to investigate despite the fact I send the returns documents every time. But it was this reply which has angered me so much because I am a pensioner on a limited income and this billionaire company dosent care I’ve been forced to borrow money to feed my animals……. Because DP have taken an exorbitantly long time to resolve any issues so here is the reply: Due to the takeover and us having the new systems etc, the refund will work a little differently on this occasion. I can offer a refund 1 of 3 ways listed below: -If you’d like to receive a voucher credit, rounded up to the next £5 you’ll be able to use that to shop with us again on site straight away. -Alternatively, we have the option to refund you via your PayPal account. If you’re happy for us to refund via PayPal, please provide us with your PayPal email address and we’ll get that requested with Finance. -If you’re unable to accept your refund via PayPal, please come back to us with your *bic/iban/account/sort code* info and we’ll pass that over to our finance team to be processed. Please note that this option may mean your refund takes longer than usual. Account refunds are usually processed within 10 working days plus 3-5 working days depending on your bank Megan Dorothy Perkins Customer Services ****************************** So I reply saying no voucher cos I will never buy again , yes I’d do PayPal if DP would pay the fees …….. but you can see I am being blackmailed into accepting terms and conditions which must go against Trading Standards. My advice to all is don’t use this Micky Mouse company who take your money and then refuse to refund. Buy from a reputable retailer one who will care about your repeat business. My mission is to tell as many people as possible about my treatment at the hands of this business …. Cos how would you feel it it was your Mum, Gran, Sister, Aunt being treated so disgracefully. REGARDS Caitlin Mallon”

Posted 2 years ago

“Refund. Returned two orders and proof of postage and delivery to DP and still no refund, I have sent several emails and a couple of replies but only to ask the same question which I had already replied to and sent relevant information . It is totally unacceptable and I see there are lots of your customers waiting for refunds and which we are getting totally ignored. I realised Dp has been taken over by Boohoo but this should not stop people’s rights to receive a refund, as stated on web sites”

Posted 2 years ago

“Their updated website is a disappointment, and not as good and appealing when compared to the previous better version (website, functionality and design, amazing deals, prices and product variations) of the website. Very upset as will have to find a new clothing retailer and a new favorite now...”

Posted 2 years ago

“Disgusting customer service, returned an item in March, no acknowledgement of return even though Hermes state item is with the retailer. I've sent 3 emails with no reply to them either. Will never order online with Dorothy Perkins again.”

Posted 3 years ago

“Ordered 3 jumpers size 16 as this is what I've always ordered. They are like tents! No shape at all and very thin. Since Boohoo have taken over the quality has become shocking. I'm tall so rely on DP tall range for my clothing. I shopped directly with Boohoo once and never again. Same bad quality.”

Posted 3 years ago

“I was ordered 3 items and received only two. Dorothy perkins charged for me 3 items and send only two very bad experience no help line working and no emails working.i was trying to contact with dorothy perkins but I was failed”

Posted 3 years ago

“Returned a pair of boots value of£40 2 weeks ago I used clearpay so I have to still pay for the boots even though they have been returned first time ordering a will be my last the reviews for dp are shocking and rightly so”

Posted 3 years ago

“Truly appalling! I still have not received my refund for an item that was returned well over a month ago. I've contacted customer service multiple times with no solution. Their cs team is useless. I also can no longer use my gift card either. Stay away from this company!”

Posted 3 years ago

“I got a jumpsuit with securing clip! I sent jumpsuit back,I had to pay for the shipment back,I should get a full refund,I did not get. very bad customer service!!!”

Dorothy Perkins 1 star review on 15th February 2021

Posted 3 years ago

“Terrible quality..so surprised...it has always been a good company...wont order again”

Posted 3 years ago

“Paid for next day delivery but my jeans didn’t come until 3 days later. Sent 2 emails to Dorothy Perkins still waiting a reply, very disappointed!”

Posted 3 years ago

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Dorothy Perkins is rated 2.4 based on 257 reviews