Dorothy Perkins have a Customer Happiness Grade of F. Customers are happy with their prices but are unhappy with their delivery, customer service, returns process and refunds.
“
This is the first time I have shopped at dp and I now know I will be a loyal customer! I got ankle boots and I love them! Excellent quality, excellent design and amazing price! They are the most comfortable boots I have ever worn I would recommend it to everyone! If you are wondering about the quality or not sure if you should buy from dp have no doubts! ;)
”
- Kamila
“
Fab service ease of use price competitive great quality
”
- Frances Austin
“
Good quality clothes, at a good price too.
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- Miss Zara Haq
“
Paid for one years delivery and free returns. Ordered trousers, very thin material so had to return. I was charged for delivery and the return. I have emailed 5 times to date no reply. They have no telephone number.
I am a good customer so very disappointed.
”
- Joan Kennedy
“
Would give 0 stars if possible! This company is a disgrace! Next day delivery means 2 weeks delivery or no delivery at all! Customer service are rude and incompetent! Wrong items being sent out, not offering a replacement but being patronised by being told my local asda is 24 hours (which it isn’t !) and I can return anytime! Closing my account with this unprofessional company! Shame how these retailers don’t seem to understand that they are only in business due to customers, without us there would be no DP!
”
- Anonymous
“
I was really annoyed at delivery and refunds pricing. 3.99 delivery and 1.99 return. I lost nearly 6 pound on an item that wasn't suitable. To me that is a lot of money for nothing. I will not be ordering from Dorothy Perkins again
”
- Troodles
“
Paid for one years delivery and free returns. Ordered trousers, very thin material so had to return. I was charged for delivery and the return. I have emailed 5 times to date no reply. They have no telephone number.
I am a good customer so very disappointed.
”
- Joan Kennedy
“
Dorothy Perkins I would never order from you again.
Poor quality £3.99 delivery
Returns fee you charged £1.99
Ripoff company.
”
- Anonymous
“
This used to be a great site for petite clothing. Ever since the takeover from Boohoo, clothing sizes are awful, photo's and descriptions not accurate and the returns process is a complete headache! Still waiting for my refunds to be processed and customer service not really interested. Will not order from this site again!
”
- Theresa Johnson
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Declined my return request as they said it’s over 28 days now and according to the refund policy they can’t do it for me.
”
- Anonymous
“
I will be returning it for a full refund and will ensure everyone i know is aware of the appalling service I received.
”
- Marta WIlliams
“
please do not order from this site. i wish I had read the reviews but just presumed it was the same Dorothy Perkins I had always shopped at. There is no one to contact regarding your order. You do not receive your refund. A very costly lesson learnt. Judging by all the reviews with similar complaints I have little faith of a refund.
”
- Trudi
“
DP customer service team Zyra, Florelyn M.
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- Anonymous
“
I will be returning it for a full refund and will ensure everyone i know is aware of the appalling service I received.
”
- Marta WIlliams
“
Would give 0 stars if possible! This company is a disgrace! Next day delivery means 2 weeks delivery or no delivery at all! Customer service are rude and incompetent! Wrong items being sent out, not offering a replacement but being patronised by being told my local asda is 24 hours (which it isn’t !) and I can return anytime! Closing my account with this unprofessional company! Shame how these retailers don’t seem to understand that they are only in business due to customers, without us there would be no DP!
”
- Anonymous
