“Hey so you guys are usually amazing but someone made a mistake and sent me caramel not my normal vanilla. So I'm pretty fussy and am not keen on the caramel. I haven't opened it but I would like my standard vanilla I get. Can send a photo when I'm at home.”
“I ordered with Dose and Co when they had their promotion to receive a free product. I selected the caramel collagen creamer during the purchasing process and somehow it didn’t show on my order. I had two other friends at the time who ordered within an hour of me and both received their gifts. I emailed them to discuss this and if it was a time issue and while I got one reply, when I questioned why I missed out they stopped replying .. the product alone is 5* but will not purchase from the website again when it is more affordable in stores”
“Item took over a week from ordering to being received. Other items ordered after this from different suppliers arrived before this one. Took me following up for the item to start moving.”
“It’s really frustrating that the 350g unfavoured marine collagen powder is used to get on subscription has been out of stock since last year. I can’t understand why you only have the smaller size and why has your stock not been updated?”
“There is still a distinct taste to the marine collagen despite advertising/reviews. I wish I’d had purchased flavored one as I am no longer drinking coffee and the unflavored one does not taste nice in water.”
“I swapped over to this as my all time favourite creamer (coconut) was deleted from the range. Safe to say it doesn't rate as highly as that one in my opinion. It produces a less creamy milk and the flavour is a mix of enhanced vanilla with a coconut milk aftertaste.
I am undecided whether I will continue buying this, change to another dairy free Dose & Co creamer or stop purchasing altogether. Such a shame the Coconut creamer was deleted, i'd enjoyed it monthly for almost three years.”
“Very disappointed that I just noticed the collagen I received was manufactured 6 months before my order therefore when I received it had less than 6 months shelf-life remaining. As a scientist working in rare diseases, this is poor supply management.”
“I have signed up for a subscription for the 350grams marine collagen. When I was due to receive my next delivery and my credit card got debited, i received an email a few days later that the size has been discontinued even though I received an email that the product has been shipped! Disappointing that you were not proactive about letting me know as I ended up running out of collagen. I was also not even offered a refund and I had to ask for it. Last time that you ran out of stock I received a 2x 200 grams instead but this time I didn’t which makes your approach inconsistent as well. I should’ve been compensated in this instance for the inconvenience. Disappointed as I had been a loyal customer.”
