“I got the wrong product delivered,I understand human error. But it took days to get a reply, I still don’t have my correct product I ordered . Very disappointed and not a great customer experience”
“I am really not very happy to be honest, I have sent a message as for some reason I changed my order to the protein and collagen powder and have received 2 x deliveries within one week of each other!! So now have enough for the next 2.5 months!!! This happened to me once before and so that was acceptable and can understand mistakes happen but this is twice now and I have already asked for a refund for the second delivery. Your product is very good and I love it but am really getting frustrated with the whole website and ordering fiasco. Please look into as I look forward to hearing back from you. Thanks Penny”
“Hi
Mine hasnt been received after 3 weeks:( stuck at somewhere! Still waiting. That is why cannot say about quality of the product but can rate quality of delivery as low:(
Asli”
“I bought the sample pack and really wanted to love it, but didnt unfortunately! I was really surprised by the amount of sugar in the creamers and protein powders. And also didnt particularly love that it was whey protein. Wont be repurchasing unfortunately”
“I have never had an issue with Dose & Co until recently.
I placed an order and when it arrived, one of the tins was passed its best before date and the other expired in less than a month after.
I have tried multiple times to get help but no one responds or even acknowledges my messages.”
“I received only half of my monthly order and this hasn’t been put right. And now no one is responding to my emails. Hoping for better in the near future”
“Scammed me into subscribing me for multiple orders without my knowledge. Never answered any of my emails asking why or how this happened. Very unhappy.”
“I have bought this product numerous times and have always enjoyed it. But not this time. It does not blend well and does not taste pleasant. Unfortunately due to this experience I will not purchase again.”
“Ordered product on 17 th March, nothing arrive in post even though tracking number is allocated. Emailed to advise and they told me it’s discontinued- and order went through before .. why on earth have you waited 2 weeks to tell me this ??
Shocking service”
“I purchased this 2 weeks ago, thinking this would be a fast delivery to the South Island… it still hasn’t arrived and hasn’t been picked up. I think next time I’m just going to purchase it from the supermarket.”
“I love the product, but the customer service is seriously lacking.
I was meant to receive a water bottle and never did.
Also the product I had on subscription was discontinued and I was told 5 days after a payment had processed and it too another 10 days to be resolved before it was shipped after the next subscription order was paid for . So definitely pays to keep tabs on your orders make sure you're receiving them all if on subscription.”
“I placed an order and two days later got a shipping notification, great! Fast forward two weeks and the parcel hasn't moved from being allocated a ticket.
I contact costumer service to be told the product is sold out..... I wonder how long they would have left me with no product having taken my money had I not contact them myself.
Not ideal”
