“I signed up for auto ship 15 days ago. Still haven’t received my first item and I can not get anyone in customer service to help me. I’ve emailed at least twice and there is no phone number to be able to speak to someone! Now I’m getting charged for another shipment with no way to cancel or get info on my first order that has not been received! I am not a happy customer!”
“I love this product but the problem is that it is the second time that I buy this collagen, the first time they sent me the bottles that expired in 3 months but this time they sent me bottles that expire in 1 month and they ask me? How do you want me to use 3 cans in 1 month ?????”
“Poor communication especially when product is not available and my subscription did not arrive, yet funds were taken.
I had to make contact to ask where my product was only to be told that it was sold out.”
“Never received my last shipment since I moved to a new address and Dose & Co wouldn’t assist me. I decided to cancel my subscription after the horrible customer service experience.”
“No communication after my auto order didn’t ship due to no stock, has been going down hill for the last year or so from the great small NZ company it was. Now looking at other sources for my pea protein powder.”
“The order took 3 days to process and shipping was a nightmare. I’ve received this email and still have not received my dose and co. 17 days after placing an order. Very disappointed as in the past I’ve had great service and overnight delivery.”
“Hey guys, I haven’t received my order yet. Disappointing as I often order my Dose and Co online and haven’t had issues in the past.
Initially I put the delay down to Auckland being in Lockdown and delays with deliveries but I have received a number of other online orders purchased around the same time that have come out of Auckland…”
