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DPDgroup UK Reviews

1.9 Rating 22 Reviews

23 %

of reviewers recommend DPDgroup UK

Company Reviews

1.9

Based on 22 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone

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DPDgroup UK 1 star review on 16th December 2023

DPDgroup UK 1 star review on 5th December 2023

DPDgroup UK 1 star review on 5th December 2023

DPDgroup UK 1 star review on 23rd July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not ever use their services, just don't or you'll have a lot of trouble by requesting your insurance. Lost 80 pounds because of their incompetence... I took international delivery, but the item was delivered broken, and they made a ton of excuses why they don't want to compensate it. First, they said that it was limited by 21 day, when i could request it (while customer was not speaking English and it took some time for me to request a photos and etc), then they said i haven't done package image so they can't pay me an insurance. But it's obviously seen by the image i've sent. So, they did not delivered properly and they don't want to pay insurance after. Never had similar with Royal Mail or other services... Trash company, do not recommend it.”

Posted 19 hours ago

“These lazy idiots left my parcel 18 doors away with the previous customer because they were too lazy to walk down the street and deliver it to me Scum of the earth”

DPDgroup UK 1 star review on 16th December 2023

Posted 4 months ago

“Absolutely ridiculous service. I actually stood by my window and watched as DPD vans drove up and down the street that I live on. Not one of them stopped to deliver my parcel yet they took a picture of the parcel ( no front door just the parcel.....how stupid ) and sent it to my phone at 17.25 saying they had tried to deliver. The parcel was due to be delivered between 13.49 and 14.49. A text message was later received saying the driver was running late. How deceitful and dishonest is DPD. My ring doorbell works well all the time but for some reason it must of had a malfunction just as the delivery man came. Today the same thing again. No parcel. Picture of a random street!”

DPDgroup UK 1 star review on 5th December 2023

DPDgroup UK 1 star review on 5th December 2023

Posted 4 months ago

“I am extremely disappointed with the DPD delivery service. I ordered a pixel 7 along with earbuds from Google store which was delivered by DPD. The delivery man named "Shahin" didnt even came to my flat. I was waiting outside the flat tracking the parcel jn the DPD app. Suddenly I got a message saying the driver came to the doorstep but couldn't find anyone so he is delivering that to local store "Leons pricewise". The next day I collected it from the store in which my expensive phone was missing. Only the earbuds which came free with the phone were only there in the parcel. The parcel was opened from one side. It costs me 599 pounds , all of my savings. I contacted DPD several times but they cant do anything from their side. I contacted Google store, they did investigation from their side and reported it was not missed from their side. I am depressed about this stolen parcel I got from DPD. I dont know whom I need to contact further.”

Posted 1 year ago

“Parcel left on door step at 10.05 should have been delivered to neighbour. When arrived home at 13.00 parcel gone. Almost impossible to contact chat line useless, phone to customer service always a queue you are 20 in line Won’t be using this service again”

DPDgroup UK 1 star review on 23rd July 2022

Posted 1 year ago

“Parcel never delivered... Parcel never delivered... I was allocated one hour time slot and at last minute recived message from DPD that I was not at home, driver did not came to my address and message contained pick up shop 3 miles away. I called DPD and explaind situation and also offered CCTV footage of my house to prove fact drive is lying but no action taken and I was given referece number 59676374 without any reasonble explanation”

Posted 2 years ago

“Returning goods to DpD from my supplier they lost the parcel and sent somebody else parcel to my supply who returned it and it was delivered to me tried to contact numerous times eventually got through and they arrange to collect driver turned up but at first refused to take the parcel took 15 minutes and requested he phoned his office he took parcel contacted CEO received a reply from another senior executive who blamed everyone but DPD and said they do notcompensate requested refund for all my telephone calls and after numerous e mails still refused because DPD did not give me the numbers I rang Discus ting company”

Posted 2 years ago

“I have been very impressed with the speed, efficiency and polite service provided by DPD recently. Of all the couriers I have used, they stand out as the best by some margin. They have always delivered on time, always found my address (Which does not appear on most Sat Nav systems) and always take care to put my parcels in a safe place when I am out. Excellent service !”

Posted 2 years ago

“nice people in general ( oldbury transport office ) easy work, no pressure at all. money are average for full time employees ,so minimum 4 stars :)”

Posted 2 years ago

“Fortnum mason delivery left on doorstep didn’t knock door I know they didn’t I have three dogs I expect they didn’t want to wait because it was raining quite hard 😒😒”

Posted 3 years ago

“Good service, smart polite drivers, they were still waiting at the door when I opened it. Delivered on time as well.”

Posted 3 years ago

“All ways deliver on time with a smile and professional”

Posted 3 years ago

“Ho scritto lamentando il fatto che a distanza di quasi 10 giorni dalla consegna non sono ancora intervenuti per ritirare un pacco arrivatomi con la merce danneggiata, nonostante abbia aperto una regolare pratica di reclamo.”

Posted 3 years ago

“DPD are using unregistered subcontractors with only a white van & not signed written. The courier had no i-d or reference for the item. He picked up a Technics 1200 deck in an original box and he can’t remember with depo he has taken it to. The Technics deck is now missing and DPD say they will not refund £350 which is at cost with the original box. Don’t ever use DPD because if anything goes wrong you won’t get any compensation from them.”

Posted 4 years ago

“Absolute rubbish. First delivery attempt they went to the wrong address, as proven by the driver's photo, and said I wasn't in. Second time I saw them come to the car entrance to the estate, and stop right by the sign giving directions for the other entrance for large vehicles, not to read it but to take another photo and say nobody was in. They then left the package at a pickup point that would have meant me doing over an hour's drive to get it. This was despite them having detailed directions supplied by me through their app, and after the first non delivery assurances by their call centre that the driver would phone if he couldn't find the place.”

Posted 4 years ago

“Awful service. Left alternative delivery instructions via their app; (safe place to leave parcel, neighbors to leave parcel with, local drop off shop to use) but driver just took parcel away. I tried to re-book delivery but was automatically sent to a completely different drop off shop 2 miles away. When I tried to change/complain I was basically told "tough luck" then cut off the chat. They might be OK when delivery goes smoothly but totally rubbish at sorting out any problems”

Posted 4 years ago

“Returned a parcel to Belgium and been stuck in transit abroad and not moved for 4 weeks .... obviously lost or stolen. This was being returned for a refund so that I could buy another Xmas present. I am of pocket due to dpd incompetence. They say the are still trying to find misplaced parcel but I think they should pay me the value of the goods £74.99. Only used dpd twice, last time they say they delivered a parcel to my house and sent a photo of my porch. The photo was of a porch in a different street.??? Needles to say I never want to use them again.”

Posted 4 years ago

“worst experience ever, got my parcel delivered not when it was scheduled, i had to re-arrange work. got the parcel totally wracked , box was falling apart. The feedback i got from them - they are not responsible if fragile articles were included in the package. According to them it was all fine. Absolutely ruthless customer service”

Posted 4 years ago

“More like yodel now rubbish no notification damaged goods no help on phone”

Posted 4 years ago

“Hi, Dpd is a (unregulated) blackmailer and lying courier company. Dpd has lost my parcel and has been constantly telling 3 different people. 3 different lies, First one told that the label is not printed, second one told that its in enfield and third one one said ignore the first 2 they can't locate the parcel. THEY WILL NEVER GOING TO ACCEPT THAT THE PARCEL HAS BEEN LISTED. SINCE I WAS EMAILING THERE CEOs (Dwain mcdonald and other board members) they first threatened me to blacklist my email address because i was constantly chasing them as I was running short of time and I knew that they have lost my parcel which they never confirmed. I can't accept that not printing the label could be an excuse for not delivering because one day prior i was on 37 minutes and the lady confirmed(recd email confirmation) that your parcel will be arriving on 12th June. At 11 am after no updates i called them and then there lies and threats started. At 12.45 someone from executive threatening and blackmailing team called and asked to stop chasing them for your parcel and she will look into it and will get back to me in 30 minutes. Which again I didn't rwceive any reapone unless I started chasing the Ceo again. Ad then she told me that they couldn't locate the depot which few minutes ago their another colleague Scott confirmed that my parcel is in Enfield. They knew that I was at work because I disclosed them they made this thing up and since I couldn't speak to depot there wasn't any ways to confirm before I leave. So i started chasing them to find any updates apart from hearing that they are looking in which they have been looking last 2. 5 hrs. And at 4.30 they called me to say that my address has been black listed but the true story is they spent the whole day in "locating my parcel" and they couldn't find it. I was supposed to be handing over that parcel to some going back home my father's day present and they have messed up everything and instead of delivering the parcel they will black list your address if you will ask them. I am not sure just dpd is unregulated so they can think they can take consider customer as a joke. I am going to ombudsman and consumer advic3 beaurau to remind them they operate in Uk and not tnazania where there is dictatorship and you cannot ask for your property which you have lost/stolen and the customer has to pay for it. They don't care whether your courier is a fathers day present or for any other ocassion once they have lost it they will apply blackmailing and blacklisting techniques due to which you can't purchase from the seller again. Even if i purchased the tablet for my old man again from samsung I wouldn't be able to present him on his birthday and just becuase they know they will threat and black mail customers rather than accepting responsibility. Had they accepted my parcel is lost i could have taken action but after 4.30 I couldn't do anything. It was a simple transaction. I ordered a product Nd they were supposed to deliver and they have made an absolute mess of this simple transaction. I would urge people not to use dpd at all these guys are scammers and liars and please email there CEO mark dwain to let him know about all the malpractices and scam that they are running. Also you guys can find dispute on resolver to take action against dpd. I am also contacting newspaper publishers to make them aware of all these bad reviews (52% of 30,000) which mean 15000 customers have been victim just on Uk Trust pilot and below are other links where customers have been charged extra, delayed delivery, lost parcel, blackmailed or haven't received agreed services. On Reviews.io out 1,743 93.86% gave them bad reviews. On complaints department . co . uk they have 130 complaints where the customers were over charged, delivery delaye, parcel lost. Here are the links of all the kind of complaints: https://uk.trustpilot.com/submitted/review?correlationid=3bf57d50-6d9e-4444-b135-88fc9784fc9a https://www.complaintsdepartment.co.uk/dpd-uk/ Never ever have I witnessed this kind of delivery service from any other company in UK. Absolutely pathetic. Muhammad”

Posted 4 years ago

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DPDgroup UK is rated 1.9 based on 22 reviews