“I needed to send Christmas presents to France as the dreaded virus put a stop to seeing my Daughter and her and my French grand children and their partners ! l went on line DPD had good reviews, they were also the cheapest! They said they would picked my parcel on Monday and they did, they said it would arrive on Wednesday and it did. Full Marks as it was just 2 weeks before Christmas That's a 10 all day long HO HO HO”
“We are a local family locksmith company and we use DPD all the time. We have a very happy, friendly, accommodating Louis who is the main man. Always smiley, very happy, and very professional.
Highly recommend DPD and Louis”
“For the second time this week their driver Richard didn't fancy dropping off my parcel at my address. The first time he clearly saw the road works outside our address so decided to deliver to a random address god knows where, that parcel has never been seen again and is presently being "investigated".
Today it's raining, still road works, poor little Richard clearly doesn't like putting any effort into his work. Apparently, like last time, the parcel will be taken to a drop off point miles from my house. Except last time the parcel wasn't "the right type" of parcel to leave at a drop off point. You can't make this stuff up!!!
Avoid at all costs if you actually want to see your parcels......”
“I get it - someone else's bad review of a company is like "yeah yeah, it won't happen to me". But here's what you should know about DPD.
They failed to collect from a shop FOUR DAYS in a row, meaning I had to retrieve my parcel from the shop and use another courier. In trying to get the payment refunded, I discovered how obfuscated DPD's customer service is arranged. To talk to a human, you have to 141 your call (or else it will just feed tracking blurb linked to your phone number, regardless of how irrelevant to your issue). Then wait forever. If you're not cut off, you're then told that they can't help you - you need to call DPD local. They are just as impossible to get through to. They will then tell you to use DPD local's website chat facility. Which doesn't exist. Eventually you find it exists on DPDs website. Then you get ignorant responses that don't read your actual words. Overall it took about two hours of time to get a paltry refund. The company clearly doesn't care about customer service and is arranged to make it as hard as possible to use THEIR time - you will instead waste plenty of yours.”
“If I could give minus stars I would.
DPD - What a complete waste of time and effort.
we have had many causes to complain. we are a platinum customer and yet they never reply to emails, they charge you for a failed collection even though the driver came in and said I haven't got room in the van for them.
Correct me if I'm wrong but when you book a collection you have to put how many parcels are to be collected.
1) Why send a driver that has not got room in his van.
2) The drivers get paid per collection or failed collection.
3) We get charged ÂŁ12.00 for a failed collection.
4) As long as the drivers GPS clocks he is outside the building they don't even have to get out the van.
5) He wanted to scan them and not take them, (not on your nelly sonny Jim, we got caught out by that scam before)
Can anyone recommend a decent courier as DPD are far from that.”
“Rude & very aggressive driving from one of your local DPD drivers in High Wycombe! Driving just right up my A**E, beeping his horn, flashing his lights, swearing at me. I AM driving at the speed limit.
UPDATE: we no reply from DPD I have now cancelled my contract with them for my business.”
“Absolutely awful company , it took these people 6 attempts to try and collect our package and failed every time , couldn’t find us , we were not in (lie) went to wrong address , didn’t show up OMG these people are so bad ! Dont use this company if you don’t want to lose customers and money . They just don’t care 🤷🏽‍♂️”
“I saw DPD van passing by my flat, didn't even stopped to deliver my parcel! Now I have to collect it in shop which is half hour way from my home!!! Horrible service! Called there three times and of course, they can't do anything with this! And they can't reach driver.
DO NOT USE THIS SERVICE!!”
“Normally I've not had a problem with DPD but this experience has been so awful I'll never send anything by DPD again, for the love of god read the reviews and do not use this company
No one will lift a finger to help you
They have lost both of my parcels
I dropped off 2 parcels at my local drop off and got the slips as proof like normal. A few days later the recipient tells me nothing had come so I check the tracking and its still showing as "waiting sender to drop off" which I did days ago so I check the live chat and I'll get an update the following day... as you might have guessed no one got back to me. In my own time I even went to the drop off and they told me all their DPD parcels had been picked up. So I go through the live chat process again but this time no one even enters the chat, you go through the steps "await an agent" and then 10 minutes of nothing then the chat self ends
I called ever single DPD number I could find on Google and every single one of them said "Oh that's DPD Local you have to go through the live chat" over and over again I said to them the live chat isn't working how do I contact DPD local and no one had any clue
So I guess that's just it? They can just turn off their service and get to keep your parcel and money
I can't even start the returns process being the parcel are showing as not dropped off yet
Absolute joke
-1000/10”
“As usual with DPD Local - poor delivery service, poor customer service, filled with dishonesty. A simple delivery, just a couple of boxes - first day didn't turn up. Second day lied about attempting delivery. No one that I can speak to. This is the reason that I ditched this company for my own business”
“Deception and fraud!!
I paid for the delivery of the parcel, but it was not picked up and not delivered! It is impossible to contact the specified contacts. I regret that I didn't think to look at the reviews first ( I will complain to the Consumer Rights Society. This service should not be!”