Dreams Reviews

1.7 Rating 319 Reviews
16 %
of reviewers recommend Dreams
1.7
Based on 319 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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Email:

customerservices@dreamsbeds.co.uk

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Dreams 1 star review on 30th November 2022
Anonymous
Dreams 1 star review on 30th November 2022
Anonymous
Dreams 1 star review on 30th November 2022
Anonymous
Dreams 1 star review on 29th November 2022
Anonymous
Dreams 1 star review on 29th November 2022
Anonymous
Dreams 1 star review on 29th November 2022
Anonymous
Dreams 1 star review on 11th November 2022
D Hodgson
4
Anonymous
Anonymous  // 01/01/2019
After reading all the negative reviews, thought I'd add mine, my last dreams bed lasted 15 years! When it finally started to break, I have just received another bed from dreams and I love it! I only received this month so can't comment on longlivity as of yet but it is super comfy and delivery and assembly was second to non! I will be buying 2 more beds for my kids at the end of the year.
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Posted 1 month ago
Had a nice experience at Dreams in Aylesbury today, sales man Zachary was very helpful when it came to choosing our new bed and we came away very satisfied.
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Posted 2 months ago
Went to Beckton store to get Bed for our daughter who has special needs we were interested in a small double 4 as she is quite short We were approached by Aleef in store and he could not have been more helpful took an interest in us and gave us his full attention...not hard sell offered lots of different options and tried to help with discount and any delivery issues.He was a pleasant young man very professional and courteous and a credit to the company...we ended up getting a mattress small double divan with headboard and he threw in a mattress protector and pillows...happy Customer
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Posted 2 months ago
We had friendly service from start to finish of zoe at the gateshead branch, nothing was too much trouble. Highly reccomend.
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Posted 8 months ago
Exceptional customer service from their shops through to their head office support! Probably not the easiest customers my wife and I as both had different needs but we got our dream mattress after a lot of coming and going. The dreams customer support were magnificent all the way through, advising, exchanging and even refunding the difference when the mattress we bought was reduced in price - wow! A real lesson for those companies who fail in customer service - thanks so much to all at Dreams, we’re delighted with our new mattress.
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Posted 9 months ago
We went to Dreams bedshop in Doncaster and had such a wonderful experience on a cold, wet day. They went the extra, extra mile for us, made us soo welcome, I felt like crying tears of joy....they gave us a cup of tea, then asked if we wanted another cup of tea! They were so generous and the sofa bed that we bought is stunning and of very high quality material. We are sooo glad we found this beautiful shop and I can't get them out of my mind. They booked us a taxi as well. Thank you Dreams....you are truly the best out there and you deserve the best! You work so hard...I thank Kirsty and Dave and the other man at Doncaster Dreams..You are so special...!
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Posted 11 months ago
Kaz & Kieran delivered my super king bed and mattress in this lovely but treacherous snowy weather ❄️ They assembled my bed, no complaints just got on with the job👍 They did a fantastic quick job and left everything tidy👌 Honestly the best customer service from delivery drivers I have ever experienced!! Lovely guys deserve a raise🙏
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Posted 1 year ago
i can only give a resounding big shout out for the care taken of me by Nick and Michael at the Cambridge store and their professional but friendly service. No question too silly , great sense of humour and no pushy sales blurb- i bought a mattress to fit my budget after trying the special machine that works to fit you with the most suitable purchase. had a hot drink provided by the store and was not rushed . Give them a try and make your own mind up! credit where it’s due ! faultless service - thank you guys !
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Posted 1 year ago
Great service from Andrew so helpful he made our visit an enjoyable experience great at his job
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Posted 1 year ago
We bought an item before christmas. Sadly it did develop a fault, so we returned with it after christmas. By the time we got home to Connahs Quay our phone was rining - a replacement item would be delivered all free of charge, no quibbles, within 4 days. Fantastic staff and fantastic serevice. Highly recommend Dreams in Chester .Hilary
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Posted 1 year ago
We have recently purchased a new mattress . The sales person at Finchley Store named Howran has gone above and beyond to meet our needs and she helped us in getting the right mattress for us .fantastic customer service from her very knowledgeable and friendly. :)
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Posted 2 years ago
The website was easy to use and can be filtered to what you want which narrows down the choices. We chose a 2 week quick delivery slot and were able to pick a date suitable for us, which was only about 10 days from ordering. A few days beforehand we received further details of a time slot. Excellent service, we were kept up to date throughout the process and they were able to deliver despite national lockdown rules coming into force the evening before delivery. The Head of Customer Service (or perhaps his PA/automated system) emailed at 23:00 that evening to confirm delivery ongoing. The driver phoned in the morning to confirm that a doorstep delivery was suitable for me. The drivers were very polite and happy to carry it to the front door and when I asked for them to bump it up onto the step so I could pull it in they were happy to do it. I would recommend using Dreams over other large bed retailers who we have had a bad experience with. Obviously we have only received the mattress today so we don't have a full review on the mattress but is what we wanted, good quality and comes in a recyclable "plastic" bag.
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Posted 3 years ago
Fantastic store visit in October. Lovely staff at Birstall especially Linda who was very knowledgeable and patient with my husband and I. No quick sell and rushing. Bed delivered today by two smashing lads. Efficient clean and tidy. All rubbish removed. Well worth the £60 installation. Happy to recommend to anyone
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Posted 3 years ago
We ordered and adjustable double bed. It was delivered on time and dreams kept us up-to-date with our order. The Currier who delivered it was very friendly and professional
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Posted 4 years ago
We got a bed delivered from Dreams and just wanted to say the delivery men were brilliant. So friendly, efficient with putting the bed together and really helpful attitude and very prompt delivery. Really great service would recommend
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Posted 4 years ago
Ordered a new mattress and they delivered, took off their shoes as new carpet laid the day before. Didn’t even have to ask them. Took the matte to the room and took off the packaging and laid the mattress. Removed the packaging. Very kind and professional. Well done dreams
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Posted 4 years ago
I've visited my local store a few times;trying out different mattresses regarding firmness-comfort preference. I haven't experienced unpleasant sales approaches,just knowlagable staff that have assisted with my enquiries. That professionalism & ability to try the product has led me to buy my new mattress from this store (Maidstone) .Thankyou Cliff,Zac,& other staff-team.
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Posted 4 years ago
Very good service and very knowledgeable about our needs in Maidstone store. We were purchasers and were served by Cliff
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Posted 4 years ago
Queen sized mattress delivered to a very awkwardly located flat on the third floor with a narrow staircase and the delivery chap (Scott) handled it like a CHAMP. Really lovely guy, mattress was received with zero problems and I'm really happy that not only did I get an email and a text notifying me of my delivery slot, Dreams also rang me. Only had the mattress a couple of hours but it's already ten times better than my old one. Thanks, Dreams and Scott!
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Posted 4 years ago
We had a double bed base and headboard delivered this morning. Lee and Craig the delivery men were so helpful and friendly. They even took their shoes off! Can't praise them enough! Thank you guys 😁 Mrs Mills, Oldbury
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Posted 4 years ago
Dreams is rated 1.7 based on 319 reviews