Drench UK Reviews

Name: Drench UK
Rating: 1.27

1.3 Rating 11 Reviews

0 %

of reviewers recommend Drench UK

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1.3

Based on 11 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made our order through the website after about 3-4 weeks of hard research. Pro forma sent through and extras on it that were not required and items that should have been on it, were not. Queried and rectified. No movement on discount offered but upgraded delivery from 3 days to 2 days. Who are you trying to kid?!! Delivery arrived and handed over by really helpful driver. No damage or dents to any boxes. Must check all the goods and report any discrepancies or damage within 48 hours. Opened all items. Both vanity units must have been put together by a child. Screw heads totally knackered. One edge at the bottom - in view - badly damaged. Scratches over the door fronts, minor chips (approx 7) on door fronts, WC vanity unity misaligned, poorest and cheapest possible hinges included - certainly won’t last - which we will have to upgrade. Contacted ‘online chat’ Totally unhelpful person and immediately offered ‘we can arrange a refund for you’. No apologies, no offer of replacements and couldn’t care less. We had to ask about replacements and all she said was ‘but it will be the same quality and finish’ the damage must have happened in transit. There is NO WAY the damage was done in transit and she offered ‘goods are checked for quality before being packed’. I suggested the controller be sacked for being incompetent in their job if they let goods out in that state! We then asked about discount if we kept the goods - an unacceptable offer was made and replacements ordered delaying our project. Sent in an email of complaint - no phone lines (wonder why!?!?!). Response received within a couple of hours addressing me with an insulting name. Not only do they not check the quality of their goods correctly, their communication to their ‘valued customers’ go unchecked too!! We have no faith in the quality of goods received and even less faith in Drench if an issue arises a bit further down the line. Our advice is, give your money to a company that really does appreciate and respect its customers.”

Helpful Report

Posted 2 years ago

“Very disappointing. They delivered the wrong bathroom unit and refused to take responsibility. The unit delivered was far cheaper than the one we ordered and paid for. Apparently it was all our fault that they shipped the wrong item and were totally unhelpful and unsympathetic even when we wanted to continue to do business with them if they could meet us half way. No chance, they just don't care. Certainly won't use them ever again”

Helpful Report

Posted 4 years ago

“This company is very difficult to communicate with when something goes wrong, only interested in online chats which you have to wait for a very long period, telephone numbers supplied with the invoice just suggest Emailing or live chat!! If they don’t want to talk to the customers they shouldn’t be selling. Once you get through to live chat they offered to have somebody ring you back, This doesn’t appear to happen. Wouldn’t order from this company again, good product and prices but very difficult to contact.”

Helpful Report

Posted 3 years ago

“Absolutely nightmare dealing with them Absolutely nightmare dealing with them, in 3 separate orders I received a faulty item, broken shower tray, and wrong colour shower panel. It is impossible to get anything correctly done through them. As I am typing this feedback I have an email from them saying that there is a problem with the returned item while I have not sent anything back yet and the item which supposed to be sent back is still with me! so I have no clue what they are talking about!!!! i.e an email from Lewis Beckingham: "We have been advised by our returns department that there is a problem with the return; [EXPLAIN PROBLEM]. As detailed in our returns terms, all items need to be returned in their original packaging and in a suitable condition for reselling. You'll receive a separate e-mail in a short while with attached images of how the return was received. You may want to use these images to raise a claim with the courier that you used. We are more than happy to get this item back to you, if you are happy for us to do so. Alternatively, please let us know how you would like to proceed. Please accept our sincerest apologies for any inconvenience caused in regards to this issue. We look forward to hearing back from you."”

Helpful Report

Posted 3 years ago

“Ordered just under £900 of bathroom products from Drench and they were all delivered on time apart from the shower tray. It was delivered just about Covid lockdown time and we had to keep to govt guidelines on delivery etc, one man put it in our garage we did not sign for it. We checked through the wrapping and could see no damage to the tray base or the corners. It remained where it was left until this week when the plumber started work. He noticed a hairline crack by the waste area so I called Drench. They said tough you didn’t report this in the 2 day window so no refund. It was obviously damaged but hidden under the polystyrene packaging and so was damaged before we got it. That’s just under £300 wasted so I would never buy from them again.”

Helpful Report

Posted 3 years ago

“We were not sure whether the vanity unit would arrive on time, so the bathroom-fitter started tiling etc. The unit did arrive and the fitter signed for it 'unchecked' as it would not be needed for at least a week. When it WAS opened (apparently, should have been done straightaway - but we did not expect damage on an expensive unit),the corner of the washbasin (goes on top of unit), wash badly chipped in front, right-hand and very visiable corner. As the OUTER cover of the box was not damaged AT ALL, we sent emails and photos and received the following reply from them, (acknowledging that it was damaged in transit - therefore, NOT by our fitter) and yet REFUSING to replace the washbasin or give a refunbd (the vanity is very good): " Unfortunately, due to the type of damage in relation to the images received, this has clearly happened during transit to your location which means we would be unable to source a replacement from the supplier............. " If you would like us to arrange a replacement for you then on this just ask that you cover our cost price of the replacement + delivery. " We were ALL, us, builder, installer, etc - INCREDULOUS at their reply!!!! THEY JUST REFUSED TO DO A THING, in other words. I knew I should have followed my instincts and NOT buy from them - but the vanity unit just looked so attractive. BE WARNED - if you have a problem with DRENCH, you will get nowhere. They are only interested in sales - not after-service. I am following up, however, with Trading Standards - on principle.”

Helpful Report

Posted 4 years ago

“Only sent half the order and refused to give me a refund or send me the missing item. I was rudely told that they had no responsibility once the parcel was signed for.”

Helpful Report

Posted 4 years ago

Drench UK is rated 1.3 based on 11 reviews