“I wish to read all these reviews below before to deal with this company. Many people with the same issue. WHAT A SHAME!
I made a purchase which suppose to be in Canada Dec. 7 to Dec 13 as
they indicate in their web site and still as today Jan. 12 waiting for delivery.
I have send several email to their customer service and the excuse it is: covid and covid delays.... They do not know where it is or if it is lost! I AM NOT SURE IF EVEN THEY SEND THE ITEM TO MY COUNTRY??? Even they refuse to give me my money back! It is a not responsible company to deal with.. I wish I knew....
Order number: 27056860
Date of order: 2021-11-30”
“I ordered the item on November 25, 2021 and supposed to deliver by Postnl but still have not received it. It was a month ago and tried to Gmail them but nobody replying my questions. If I had read the website earlier than I would not buy it. I will not recommended people order things from this site.”
“order 26376315, which was paid on 10/31/21, was never sent to me. There are always standard answers to my 10 requests: the goods are delayed, wait, etc. Once the operator in a letter confirmed that they would send on 12/13/21, but of course, they did not send anything.
The bottom line: the store is scammers who use your money without interest. They trade in air. It is surprising that the Spanish law enforcement did not pay attention to him.
I canceled the order, waiting for more than 2 months to receive the order is too much. Moreover, I am sure that they will never send it.
Now a bot representative will come in the comment and reply with a standard phrase that we are very sorry, write to us in support, we will check the information, etc.
If the deadline for the return of funds is delayed, you will have to get worn out and contact the supervisory authorities of Spain and Russia (Russian law applies to international stores aimed at working with a Russian audience).
Don't order anything here))”
“THE Return Label Does not work!!!!!
THE Return Label Does not work!!!!!! Can not contact customer service!! What is wrong with this company!!! Got wrong shoes, got customs duties to pay for the incorrect order and even can not able to return back the shoes!!!!”
“Do not buy from Dressinn!!!!
I have been in contact with them multiple times in regards of the item arriving damaged because the hat came in a bag instead of a box. I find their answer absolutely not appropriate as I got told that it will adjust itself with time…. I collect hats and first I never received a hat in a bag and second it doesn’t adjust itself.
I’ve asked for a prepaid label for a return as it’s damaged for a full refund and got told it will be at my own expense!! This isn’t acceptable as it’s damaged and it’s their fault and considering that they also advertise 100% garantire satisfied!!! This is so frustrating and false advertising to not talk about its been over a week dealing with this and their bad customer service.”
“The worst customer service, I had a hat delivered in a bad and arrived damaged and they are refusing to give me a prepaid label for a return and full refund. DO NOT BUY FROM THEM!!!”
“I hesitantly placed an order over 2 months ago on August 17, 2021 (website looked dodgy to me but I couldn't find these shoes anywhere else ... should have been a sign) and daily observed "My Orders" page as the delivery status move out from a short time to longer and longer periods with the latest delivery date showing early November. Today I received an email (first communication since ordering) to "... inform you about a delay or a change in the availability of the product(s) purchased." It's changed alright - now it's showing "Might be out of stock". What the hell does that mean? They've had 2 months to figure this out (all the while showing "in transit") and now they magically know they can't get it?
Never again, sucked in once”
“It’s now been nearly 3 months and still have not received my order I don’t care if the order is coming form the UK to Australia it’s unacceptable”
“I bought a Dolce & Gabbana derby shoes on March 2021 with order number 2244259 and even bought a route insurance. April 2020 the shoes was at custom as per the tracking info. After 3 weeks I called custom in my country trying to find out the whereabout of my order and I was told to be patient as there is a backlog due to Covid. Two weeks later up to about four months later it was the same response. Eventually I think in July, I got a response from Custom in my country that my order was never received. I then informed Dressing and and I was told the parcel is still transit.
A month later I checked with Custom yet again and the response was they never received my parcel yet again. I informed Dressinn and I was told to take the matter up with Route. I filed a claim with route and was told the item is in transit. This September I filed yet another claim with Route and was told to they cannot service me, citing the 30 days policy and told me to go back to Dressinn for them to help me.
I furthermore wrote to Dressinn several times and never received any assistance anymore. This time around I receice an extremely poor service as they just ignore my messages and wish people can know about this to be careful with Dressinn. Can you imagine how much a Dolce and Gabbana shoes is worth? Extremely angry with Dressinn...”