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Getaround UK Reviews

4.1 Rating 126 Reviews

77 %

of reviewers recommend Getaround UK

Company Reviews

4.1

Based on 126 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

cs-reviews_uk@getaround.com

Location:

35 rue Greneta
Paris
75002

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Getaround UK 1 star review on 27th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service. Getaround seem to enjoy wasting your time and will fail to compensate you for THEIR mistakes. Their cars don’t unlock - happened to me twice in 1 day due to their devices having a FLAT battery. Joke of a company that enjoy wasting your time. Do not use.”

Posted 4 years ago

Hello Travis, Thank you for taking the time to let us know about your experience. I'm really sorry to hear that you experienced issues with your rentals, as Getaround does not actually own the vehicles listed on our platform, we, unfortunately, cannot control issues like flat batteries, however I do appreciate that this is very frustrating and inconvenient and we will take this feedback on board to make sure we can try and avoid these situations in the future. If there is anything else that I can help with please let me know. Laura

Posted 4 years ago

“I had a lovely experience in France! The car I rented was more than good for me. The owner was lovely and very friendly person.”

Posted 4 years ago

“Great App, really convenient.”

Posted 4 years ago

“-Modern Life Adapted- app”

Posted 4 years ago

“Excellent and reliable service”

Posted 4 years ago

“A quick easy method of car hire when and where you want it.”

Posted 4 years ago

“Great app. Easy to use, very intuitive. The features of the app allow to take photos of the car as well as describe any issues so all the parties have clear picture of the state of the car at the beginning of the rental and at the end. This is very important as no one would like to be made liable for the damage they have not done.”

Posted 4 years ago

“very good and easy service”

Posted 4 years ago

“Sehr gut, einfach, schnell und problemlos”

Posted 4 years ago

“I am been very pleased with both my bookings with Getaround. It is very convenient and found in many locations . Both vehicles were in a good condition for both my bookings. No membership fee required made Getaround my top choice of all the other car sharing scheme in London.”

Posted 4 years ago

“Good and easy to get”

Posted 4 years ago

“Wooooowww!!! Woooow!!!”

Posted 4 years ago

“Incorrectly charged twice for 'missing fuel' despite filling up the tank on both occasions for returning the vehicle. Took several emails to resolve and get refunds.”

Posted 4 years ago

Hello Eve, Thank you for taking the time to give us your feedback, I'm really sorry to hear that there have been issues with the fuel recordings on your rentals and delays in getting refunded. We will certainly take this feedback on board so that we can look at where improvements can be made! Many thanks, Laura

Posted 4 years ago

“Car was fine (nice to drive) the only issue was a burn mark on front passenger seat.”

Posted 4 years ago

“Very easy to set up and use. Loved that the car was nearby and that I did not have to travel to big hire company. Easily extended and all was clearly documented.”

Posted 4 years ago

“Very satisfied with the app, so easy to use and very good communication whenever I needed any help or an answer.”

Posted 4 years ago

“Best app ever”

Posted 4 years ago

“Nice and easy car rental”

Posted 4 years ago

“Getaround is super!!!”

Posted 4 years ago

“good alternative than rental car companies”

Posted 4 years ago

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Getaround UK is rated 4.1 based on 126 reviews