Getaround UK Reviews

4.1 Rating 126 Reviews
77 %
of reviewers recommend Getaround UK
4.1
Based on 126 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Getaround UK Reviews
Visit Website

Email:

cs-reviews_uk@getaround.com

Location:

35 rue Greneta
Paris
75002

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Easy to use and friendly, with precise instructions to follow, will recommend for all. I will always use Getaround.
Helpful Report
Posted 4 years ago
Very convenient and professional
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Posted 4 years ago
I got drenched taking pictures of the vehicle on collection and at drop off. The car needed a vacuum. The car itself was okay but the messing around with an app to take pictures and answer questions about the condition of the car, not good.
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Posted 4 years ago
Hello Clive, Thank you for taking the time to let us know about your experience and provide us with your feedback. I'm sorry to hear that overall the experience was not very satisfactory for you, and we are looking into ways that we can make the check-in and check-out process more user-friendly so that you can spend less time on the app and more time enjoying your journey! Have a great day, Laura
Posted 4 years ago
Very lovely app
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Posted 4 years ago
very simple and quality service.   easy to use.   I recommend to everyone.
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Posted 4 years ago
If I could leave less than 1 star I would. Car wouldn't open due to fault with the system. Moving cars took an hour and only much more expensive cars available. 40 mins phone call to attempt to resolve. Constantly told by phone agent they couldn't hear on multiple calls so poor service offered. Had to rebook another car which then charged excess again so nearly 600£ held on my card. Refunds take 7 days for excess held and failed rental cost. Moving to second car was ridiculous; missed the half hour slot for booking by 2 mins. Unable to move booking without paying for this half hour. Took twenty mins to Call and alter booking meaning I lost half an hour to get into car 5 mins early. Entire service seems like a scam
Helpful Report
Posted 4 years ago
Hello William, Thank you for taking the time to let us know about your experience. I'm really sorry to hear about the issues that you encountered in your rental and I would like the opportunity to look into this further for you, please can you reach out to contact@drivy.co.uk FAO Laura with your rental number so that I can have a look at what went wrong here? Many thanks, Laura
Posted 4 years ago
Really enjoying using the app! It's a great service, and helps us when we need a car to get around/out of London. Really easy to use.
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Posted 4 years ago
Easy to use and reliable
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Posted 4 years ago
Actually, I have one suggestion and one question. 1.it would be good for drivers to know the distance they ride. 2. this deposit is a little bit annoying because it takes really long to transfer back.
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Posted 4 years ago
Cheaper than my train journey back to my family! Will continue to use
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Posted 4 years ago
Excellent app
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Posted 4 years ago
Very nice experience
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Posted 4 years ago
Very fast registration and confirmation. Plus I had the chance for a great car in excellent conditions
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Posted 4 years ago
Reliable, easy, great selection of cars near me. I will never have to buy a car in London! Thank you!
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Posted 4 years ago
Brilliant service, extremely convenient.
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Posted 4 years ago
Great and fast app.
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Posted 4 years ago
Super helpful
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Posted 4 years ago
I was happy with drivy before but I receive a penalty fare they charge my card I ask for explanation and they never reply to me . I m going to take another application to rent a car now
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Posted 4 years ago
Hello Chloe, Thank you for taking the time to let us know your feedback, I'm really sorry to hear that you did not get a reply to your request. If you can please reach out to contact@drivy.co.uk FAO Laura and I will be happy to send you the information that you have requested. Many thanks, Laura
Posted 4 years ago
Great concept and well executed by Drivy
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Posted 4 years ago
Overall very good .
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Posted 4 years ago
Getaround UK is rated 4.1 based on 126 reviews