Dr Storm Reviews

Name: Dr Storm
Address: 665 Lisburn Rd, Belfast, Antrim
Rating: 4.86

4.9 Rating 308 Reviews

96 %

of reviewers recommend Dr Storm

4.9

Based on 308 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Dr Storm 5 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff at clinic excellent I had BBL which l found excruciating.I have had Morpheus before and while it was uncomfortable It was bearable ..I'm now reconsidering going for my second session because of pain .Also l have heard both procedures can result in fat loss As a mature lady this is totally something l would not be after .I use Dr Storm products and prescriptions tretition and very happy with those but wanted to move up a stage..Very confused.”

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Posted 7 months ago

“Got absolutely hammered with emails after buying this. Cream is grand, etc, the wife is happy.”

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Posted 9 months ago

“As time when on after my 2 weeks botox. I still had movement on my forward which I wasn't happy with. But it wouldn't put me off going back.”

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Posted 10 months ago

“Product itself is great but getting it is a nightmare. Significant delays on my two orders having to follow up querying it both times. Hoped this would be better not have an EU base but unfortunately not. Contacted Dr storm team two days ago and still no reply”

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Posted 1 year ago

Hi Eileen, Thank you so much for taking the time to leave us a review. I am so sorry that you were experiencing difficulty receiving your product, we have taken steps to eradicate customs charges for ROI patients however unfortunately this has led to slightly longer delivery times which we are working hard to improve. We truly appreciate your feedback and custom. Kind regards, Dr Jude and Team

Posted 8 months ago

“I haven’t received any follow up call since I’ve started the treatment”

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Posted 1 year ago

Hi, Thank you so much for taking the time to contact us regarding this. There is ALWAYS the option to speak to us regarding your repeat order and we have made this super efficient for our patients as all they need to do is simply select "yes" to a consultation call through the repeat order link and we will give them a call before putting this through. If you select "no" to this then we will place your repeat order without calling you as per the patients request. We love to speak with our patients regarding their repeat orders, if you have been unable to locate or are unsure of how to use our repeat order system in order to ensure a call then please do get in touch at team@drstorm.co.uk or if you ever wish to speak to a member of the team in between repeat ordering then please get in touch as we will call you at any time. We hope to speak to you soon. Warm regards, Team Dr Storm

Posted 1 year ago

“I have used all of my tret and don’t see any difference I realise it will take longer but I’m not sure if I am going to continue. I didn’t apply to the eye area however my eyes got extremely dry. I did like the daily moisturiser and quite like the night time one they are affordable. The cleanser is lovely to use but it did not remove my eyeliner and mascara very well.”

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Posted 2 years ago

Hi Ciara, thanks for your feedback. It takes 3-6 months to see any noticeable difference in your skin using tretinoin. We are working on a separate product to take off eye make up as this complaint has been noted. Thanks for your time.

Posted 2 years ago

“I didn’t have an appointment so I think this is a mistake - I’ve just given a middle of the road review as it’s not relevant”

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Posted 2 years ago

“Cream was good but took reaction & had to stop still using moisturer & cleanser which I love.thank u for ur help xx”

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Posted 2 years ago

Sorry to hear this Kerry. We are always here to advise about reactions to products.

Posted 2 years ago

“Hi Jude. I got tretinoin and that’s what I wanted having followed you on Instagram for approx 6 months. I suppose I’m quite disappointed by the consultation I had. The nurse who phoned was perfectly polite and I’m sure knowledgable but showed little interest in my skin. How can you prescribe without seeing even a photo of my skin? As I said I got what I wanted. She suggested putting hydrocortisone in my script. I said I didn’t want to apply this daily to my skin. Instead of investigating my concerns she immediately said she wouldn’t do it either having worked in Dermatology. When asking about my previous skincare she told me she didn’t like it (Environ), didn’t explore why I was stoping it or thinking of changing. So ultimately I feel I prescribed my own skincare. As a fellow Dr I do this every day so it’s no big drama but your team don’t even know that because they didn’t ask. Just a little feedback for you that’s all. Don’t particularly want to rate Dr Storm but have to tick the box. I can’t comment on Dr Storm, just my initial consultation.”

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Posted 2 years ago

Hi Claire, I'm so sorry to hear this and apologies in the delay in responding to this comment. You should have been asked to send photos of your skin as part of the consultation. I will be investigating this. There is no evidence the small amounts of hydrocortisone we add to our creams to treat pigmentation damages the skin in any way and the reason we add it helps with the depigmenting action of the cream and to minimise irritation. I would love to have a chat with you about this and will try to call you to discuss. Dr Jude

Posted 2 years ago

“I booked an appointment which I thought was through Teams which is similar to a zoom meeting. Instead I got a phone call. I thought the nurse was wanting to view my skin while online but I was wrong. She explained clearly how and when I should use Tretinoin cream and explained that it would take 7 - 10 days to be delivered. The appointment was on a Friday morning so I was surprised when it arrived on the Tuesday. She also stated that there would be a use by date on the tube of cream, which was 14th June 2023 but I was to ignore this. I was so relieved she did because I thought it wouldn’t stay in date before I had finished using it. The nurse was very informative with great knowledge of the product and very professional.”

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Posted 2 years ago

Hi, Thank you for taking the time to leave a review. We are so glad to hear that you found your phone consultation with your Nurse so informative. Delivery times are just an estimate. All creams are made bespoke for you following your call. Sometimes they can arrive later (between 7-10 days) and other times they arrive sooner, we are delighted that yours arrived to you sooner than expected. We do mention in your booking confirmation email that you will receive a phonecall from us from the number provided but are sorry about the confusion around this and appreciate the feedback. Thank you for your order. Kind regards, Dr Jude

Posted 2 years ago

“To soon to comment on skin product as I’ve been only using for 1 week. Great service, speedy delivery and would definitely refer friends and family.”

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Posted 2 years ago

Thank you so much for the feedback, we hope you have now had some results with our products. Jude x

Posted 2 years ago

Dr Storm is rated 4.9 based on 308 reviews