“First time ordering and I paid for 3 day shipping ($26). Order was placed early Friday morning so I would have expected product by Wednesday or Thursday absolute latest. Product wasn't shipped 3 day (shipped ups ground I believe) and am still waiting on product. I sent an email to Rosa Fabian with no reply. I order this product monthly but will most likely not order again....”
“Understanding what unit will work for the application is very important due to the low moisture levels we're measuring. I Was impressed to get a call from a tech support person to ensure I had ordered the correct unit for our application. Appreciate knowing there will be someone there to help if I need it once we begin using the moisture analyzer.”
“Our orders are received by polite people the make sure the order is correct before hanging up the phone. Orders are shipped promptly. We are pleased to received discount e-mails that save us money.”
“Orders go through without a hitch.
Only 3 stars because of what makes me unhappy, which are these unsolicited advertising emails I get. I designate them as junk, but the company sending these out changes their sending email each time, so I can't block them. It is very annoying.”
“I wasn't sure about how to purchase a scale and the persons from the support department answered all my questions and in a very short time and now i have my new scale in a short period of time even that the model that i was requiring was out of stock.”
