“I have ordered the products in November, the 17th; at the moment is "on route" with China post...but now is the 12th of January. There was Christmas gifts...I hope that will arrive for Easter ;-)
Very bad company...it was the first and it will be the last time that I will buy some articles from them.
I hope at least that what I've bought will arrive intact...if it will arrive...hope is last to die!!!”
“DO NOT ORDER FROM THIS COMPANY! I ORDERED HOLIDAY GIFTS ON NOV 23 AND THEY DIDN'T ARRIVE UNTIL JAN 8! PRODUCTS CAME FROM CHINA IN A SOFT BAG, NOT A BOX AND WERE DAMAGED IN TRANSIT. WHEN I ASKED FOR A REFUND THEY EXPLAINED I HAD TO PAY FOR SHIPPING BACK TO CHINA, AND THEY WERE NOT RESPONSIBLE IF THEY WERE LOST IN TRANSIT.”
“Would give this company a -0- is possible. I orders 2 items on November 10th for Christmas gifts. Hadn't received they by December 20th so I tried to contact them several time. Their emails bounced back to me saying the email was full. After trying to contact them for a week I tried to call them. Not sure there is a real person working for this company. I disputed the purchase through paypal. They then were able to give paypal a tracking number. The products arrived after Christmas, USED and DAMAGED. I finally ordered the products off of Amazon to get the gifts for my niece and nephew. I then contacted Dudes Gadget again by email. I was told "You can send the package back, (me paying for shipping) and they could send me a replacement.”
“I ordered the race track on 12/23/17. It was supposed to ship within 3 days. It is now 1/10/18 and it still hasn't shipped. I have asked repeatedly for a refund, but other than a token response, nothing has happened. I am going to contact my bank and report this as a scam. These guys are nothing but a rip off. They took my money right away but can't produce the product. I will warn all my family and friends to avoid this company.”
“3 flying pixies ordered took forever to arrive, all damaged two will not fly at all, one sort of flys but not as advertised, they have a 100% guarantee but do not seem to want to follow it”
“Well one star is a star too much, their goods are not what they advertise and I have been months trying to get answers , and still waiting. The goods are rubbish they don't even match the leaflet in the boxes . No one to talk to and wait months for a reply that just says we've passed on to " the correct dept ". Do NOT BUY FROM THEM”
“Ordered early October, we are now 9th Jan still have not received my order. Hopeless customer service, do not get involved with this company.
They now refuse to refund my money, If there was a minus that's the rating they would get from me.”
“Ordered an item Nov. 3rd and it was delivered Dec. 28. Kids missed their gifts, but I kept inquiring by e mail as to the status. I finally found the package still in China. Customer service is non existent. They are very unethical people and I hope they go bankrupt”
“Item took 33 days to pack and send internationally and a further 3+ months down the track (over 4 months from date of purchase) this item has still not arrived. Surface shipping to New Zealand usually takes 2-3 weeks and a maximum of 4-6 weeks over Christmas. International Tracking from China (the item was shipped from China), states the item has been shipped. Tracking from my own country tells me the item is still in transit. The item has clearly gone astray and so I have requested a refund to my credit card. After the exchanging of multiple emails, this company appears to believe that its responsibility to its customers stops at the item being shipped. It appears to take no responsibility for poor business practices that uses a shipping company that takes 33 days to pack and ship an item. I am certain that the person meeting the standard "reasonable person" test would believe the purchased goods had gone astray in transit and it a perfectly reasonable request for the purchase cost (inclusive of any shipping costs) to be refunded in full. While the company, as stated above, has responded to my emails, they refuse to address the crux of the matter and to act in good faith towards me. They were happy to take my money and use it for the 32 days it took to pack the item, but not prepared to step up and act in good faith when the responsible thing to do, when 4 months after purchase the item had still not reached its destination, was to refund my credit card.
This company appears not to be phased by negative reviews of their product, which seemingly indicates that they really have no interest in providing good customer service.
I personally would not use this company again and would NEVER recommend it to anyone I know.”
“Do not buy from this website. They are a scam
I bought an "anti theft" rack sack which was very expensive but discounted to roughly £50. The description was absolutely fantastic and I thought the quality would reflect that.
Unfortunately this was not the case and the product I received had a broken zip and the quality was a joke.
The product is not fit to purpose and I contacted the customer service to get a full refund of the item.
Customer services were very unhelpful and told me that I would have to ship the item back to China (!) with a recorded delivery as the don't pay or refund shipping costs (!).
Shipping to China from the UK with a recorded delivery is not going to cost mess than £25 which means that in the best case scenario I will only recover £20 for a defective item not fit to purpose.
This is outrageous!”
“Do not buy from this website. They are a scam
I bought an "anti theft" rack sack which was very expensive but discounted to roughly £50. The description was absolutely fantastic and I thought the quality would reflect that.
Unfortunately this was not the case and the product I received had a broken zip and the quality was a joke.
The product is not fit to purpose and I contacted the customer service to get a full refund of the item.
Customer services were very unhelpful and told me that I would have to ship the item back to China (!) with a recorded delivery as the don't pay or refund shipping costs (!).
Shipping to China from the UK with a recorded delivery is not going to cost mess than £25 which means that in the best case scenario I will only recover £20 for a defective item not fit to purpose.
This is outrageous!”
“Received a backpack months after ordering and then found it had a broken zipper. When I asked about refund and replacement was told they wouldn’t refund as I shouldn’t have broken it!! Absolutely terrible customer service, don’t reply to emails and behave fraudulently. Avoid this company or lose your money!!”
“I am filing a complaint with my state consumer protection for fraud. They sent counterfeit items identified as the #1 toy of the year arrived months later in a plastic garbage bad badly damaged then told me it MUST be returned with tracking # cost usps $73.+ or UPS $130+. Original charge $99.95. Plus they will subtract their shipping cost from refund. Cost more to return. Also Am Ex tells me since I recvd the items I have to pay or be reported to credit companies”
“Like so many others on here, many emails sent and it took forever to get a response. Ordered magic tracks on nov 17th and finally got it jan 2nd way after christmas. Told them to cancel my order before it shipped but they didnt get back to me until afterwards. Do not order from these people!!”
“Absolutely disgusting service. I have been ripped off like many others. Ordered 6th September this was my email reply.
"Dudes Gadget
ORDER #100--------
Your order is on the way
Your order is on the way to you. Track your shipment to see the delivery status.
View your order
or Visit our store"
Then after my next email I got the response
This was their response
James Smith (Dudes Gadget)
Hey Deborah,
Thanks for reaching out to us.
I am sorry for the delay. Your shipment was delayed due to a stock issue. They have now been restocked and will be due to shipped out by tomorrow. Thank you so much for your patience.
Should you have any other concern, feel free to let me know.
Cheers,
James Smith
Customer Support Advocate
www.dudesgadget.com
Excuses after excuses please beware not to buy from these people.”
“Very annoyed and disappointed. I ordered the product 8 weeks ago. Received it today in the mail. Item was already opened, box ripped, looked second hand and pieces broken. Will be returning product today and requesting for a full refund.”
“Need a zero for rating. Ordered magic track on Dec 9th. Have been told numerous times the order is confirmed and has veen shipped. It is now Jan 2nd and have still not received merchandise. Do not order from this place!!!”
“Magic Track ordered in Oct 2017 in time for Christmas. Given 3 different despatch dates. Finally arrived Jan 2 2018. Very poor customer service DO NOT TOUCH THIS COMPANY.”
