“I am filing a complaint with my state consumer protection for fraud. They sent counterfeit items identified as the #1 toy of the year arrived months later in a plastic garbage bad badly damaged then told me it MUST be returned with tracking # cost usps $73.+ or UPS $130+. Original charge $99.95. Plus they will subtract their shipping cost from refund. Cost more to return. Also Am Ex tells me since I recvd the items I have to pay or be reported to credit companies”
“Like so many others on here, many emails sent and it took forever to get a response. Ordered magic tracks on nov 17th and finally got it jan 2nd way after christmas. Told them to cancel my order before it shipped but they didnt get back to me until afterwards. Do not order from these people!!”
“Absolutely disgusting service. I have been ripped off like many others. Ordered 6th September this was my email reply.
"Dudes Gadget
ORDER #100--------
Your order is on the way
Your order is on the way to you. Track your shipment to see the delivery status.
View your order
or Visit our store"
Then after my next email I got the response
This was their response
James Smith (Dudes Gadget)
Hey Deborah,
Thanks for reaching out to us.
I am sorry for the delay. Your shipment was delayed due to a stock issue. They have now been restocked and will be due to shipped out by tomorrow. Thank you so much for your patience.
Should you have any other concern, feel free to let me know.
Cheers,
James Smith
Customer Support Advocate
www.dudesgadget.com
Excuses after excuses please beware not to buy from these people.”
“Very annoyed and disappointed. I ordered the product 8 weeks ago. Received it today in the mail. Item was already opened, box ripped, looked second hand and pieces broken. Will be returning product today and requesting for a full refund.”
“Need a zero for rating. Ordered magic track on Dec 9th. Have been told numerous times the order is confirmed and has veen shipped. It is now Jan 2nd and have still not received merchandise. Do not order from this place!!!”
“Magic Track ordered in Oct 2017 in time for Christmas. Given 3 different despatch dates. Finally arrived Jan 2 2018. Very poor customer service DO NOT TOUCH THIS COMPANY.”
“We ordered FingerMonkeys for our kids: They clearly are FRAUDS!!!
The packaging was not original to the item, there were no instructions,
and the monkeys were dead on arrival!
Returning the item has been a hassle, as they want me to ship to China to get a refund.”
“After ordering over two months ago and many emails from them saying item is on its way every time I contact them, still no order!!
They are scams and take your money.
I have no idea how to get my money back but something needs to be done to shut this place down!!!!!
😡😡😡😡😡”
“I ordered 2 fingerlings from their ad on fb on 10/22. I still haven't received anything. I emailed them twice, they haven't responded. I sure wish I would have done my homework on Dudes Gadgets before I bought something then I would have known they STEAL your money!!! The ONLY good thing is I paid through PayPal so they don't have my personal information. I hope something can be done to SHUT THESE THIEVES DOWN!!! I'm going to see what I can do!”
“I ordered presents for my grandchildren on the 4th November for Christmas it is now 27th December and have heard nothing I did get in touch with customer service and they said it could take 4-6 weeks it doesn’t state that before you buy. So I have two little boys without a present from their granny 😡”
“WARNING!!!This company is not to be trusted. The items they sell are not genuine and when faulty the customer is told they have to pay the shipping costs themselves to return the items for a refund.”
“Not only do they give you no idea that it’ll take forever to get it, they also send tracking numbers that are invalid. Never. Buying. From. Them. Again.”
“Ordered an item on Nov 21 for a Christmas present, got an email on Dec 26 that my item has shipped :P I keep sending emails saying cancel my order, but they are ignored. Used PayPal to purchase, filed a dispute through them.”
“Scam! I purchased a toy on Nov 8 planning to have it in more than enough time for Christmas. It is Christmas Day and I still have not received my package. When asked where it is -I recvd an email saying I don’t know. I will now be canceling the credit card used (Hong Kong charge) Not sure if it is safe. I now do not need the toy and understand that returning it will be on my dime!”
“Not only did it take a month from payment for them to actually post my items but when they finally arrived another 4 weeks later the boxes were smashed and unable to be given to our son as the Christmas present they were supppsed to be.
They also supplied only generic replies to emails that did not answer any questions or concerns.
BUYERS BEWARE, this company does not deliver what they promise”
“I ordered a back pack from them Aug 31 and it took over 8 weeks to arrive. when it came it had a rip in the lining. i contacted Dudes gadget right away and sent a picture. They still have not resolved my problem. they will not tell me where to send it to get a refund they will not send me a new one and now have accused me of causing the damage. I DID NOT. it has take 4 months already and all i have received is the run around from them. they do not care about customer service at all”
“Don't even think about ordering from this company. I did not realize that they are based in (and ship their goods from) China until my credit card said that I had an international charge on my card. They charged my card the day I placed my order. When two weeks went by without my getting a notice of shipment I emailed them to ask why. I was assured my order would ship the next day. When several days later it still had not shipped I tried to email again only to get a notice that their mailbox was full! I finally received the items yesterday, 4 1/2 weeks after I placed my order, and both boxes were tattered and torn - I can only hope that the toys work when my grandsons open these gifts. Unfortunately I did not do my homework before ordering from Dude Gadgets and I later discovered that the items I ordered are readily available locally for about 30% less that I paid. You can be sure I won't make that mistake again! Worst customer service EVER!!!”
“Omg! This place is a rip off! Need to get them out of business! I first saw them in Facebook and will be blasting them moving forward so no one else becomes a victim! My toys were ordered before thanksgiving it is now Christmas and excuse after excuse no shipment. I WANT my money back!!!”
