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Dunster House Ltd Reviews

4.0 Rating 306 Reviews

74 %

of reviewers recommend Dunster House Ltd

Company Reviews

4.0

Based on 306 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Dunster House Ltd 5 star review on 3rd February 2024

David Cullen-Smith

Dunster House Ltd 5 star review on 3rd February 2024

David Cullen-Smith

Dunster House Ltd 5 star review on 31st October 2023

Dunster House Ltd 5 star review on 31st October 2023

Dunster House Ltd 5 star review on 31st October 2023

Dunster House Ltd 5 star review on 4th October 2023

Dunster House Ltd 5 star review on 16th September 2023

Shirley Nottingham

207

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the ordering process to delivery everything went really well, great help and advice from the staff, delivery guys were really helpful, very pleased with the final build, very clear instructions and the quality of the final product was really great”

Dunster House Ltd 5 star review on 21st August 2023

Dunster House Ltd 5 star review on 21st August 2023

Dunster House Ltd 5 star review on 21st August 2023

Dunster House Ltd 5 star review on 21st August 2023

Posted 7 months ago

“Excellent service from start to finish, well made product and looks well, can highly recommend”

Dunster House Ltd 5 star review on 21st August 2023

Posted 7 months ago

“Great Summerhouse, with fantastic quality, and good communication. A pleasure to deal with. See the results in the pictures they speak for themselves.”

Dunster House Ltd 5 star review on 15th August 2023

Dunster House Ltd 5 star review on 15th August 2023

Dunster House Ltd 5 star review on 15th August 2023

Dunster House Ltd 5 star review on 15th August 2023

Posted 8 months ago

“Excellent product and great service.I highly Recommend This Gazibo.”

Posted 8 months ago

“Brilliantl product, easy to follow instructions, definitely need at least 2 people though, maybe 3 at some points. Good communication from Dunster House.”

Posted 8 months ago

“Easy web site, helpful customer service, friendly staff, good driver but mainly great product & great price.”

Posted 8 months ago

“Excellent customer service and products - faultless!”

Posted 8 months ago

“Very easy company to deal with from ordering to the delivery. The communication was very good & product of a very good quality. The gazebo looks very robust & has definitely been a great addition to the garden.”

Dunster House Ltd 5 star review on 31st July 2023

Posted 8 months ago

“Excellent product excellent service....delivery men very polite and respectful of my age...”

Posted 8 months ago

“We are very pleased with our purchase and we will recommend. Decent price and good quality”

Dunster House Ltd 5 star review on 26th July 2023

Dunster House Ltd 5 star review on 26th July 2023

Dunster House Ltd 5 star review on 26th July 2023

Posted 8 months ago

“Very pleased, the gazebo has given us such a lovely space to be in. It is a great quality.”

Dunster House Ltd 5 star review on 24th July 2023

Dunster House Ltd 5 star review on 24th July 2023

Posted 8 months ago

“Kept informed from order to delivery. Good price too.”

Dunster House Ltd 5 star review on 17th July 2023

Posted 9 months ago

“We love the pergola. Good quality wood and it's a lovely addition to our yarden. We're now decorating it with lights. Looks fab. Highly recommended as far as we're concerned.”

Posted 9 months ago

“EXCELLENT PRODUCT, VERY GOOD SERVICE”

Posted 9 months ago

“I contacted DH about 3 years ago, about replacement doors for my log cabin. Boy, did I dither! Long story short, DH sent me a reminder email on occasion and after a recent phone call I agreed and paid for replacement doors. The young man on the phone answered all my questions, mainly about the hinges. He arranged Delivery for me and a week or so later they were delivered. I spent a week or more treating them with varnish and they now look great on my 8 year old Log Cabin. What a great service.”

Dunster House Ltd 5 star review on 28th June 2023

Posted 9 months ago

“From ordering to delivery excellent service pergola excellent everything fitted like a glove”

Posted 9 months ago

“Recently had the seated arbour erected, very pleased with the arbour though it was tricky to assemble due to lack of instructions but going by the picture helped even though I did have a few pieces of wood left over I could not see where they could be placed. The bench front slat has a jagged-edged splinter which will have to be sorted or someone could scrape their leg. Saying all this, worth the money, good sturdy treated wood and good value for the money and I would purchase from Dunster House Ltd again”

Posted 9 months ago

“What a fantastic and sturdy pergola”

Posted 10 months ago

“Ordered a terminator grand xl log cabin from the company. Was worried at first reading reviews as you do before buying most things nowadays, but there was no need for the worry. From ordering to delivery and me building it on my own everything went fine and now I have my lovely log cabin. The delivery had to be done on two loads which actually made it easier for me to organise myself with such a lot of timber, the drivers were great and took pictures of a few pieces that were slightly damaged and warped but nothing serious, they said if you have problems they would sort it out, but no need. Quick build time several days on my own and I had it done, roof took the longest. I bought my own roof and floor insulation as I get good discount being a builder come handyman come gardener. I dealt with Samson at dunster house and he needs a medal, lovely chap helped me out a lot with dimensions as I was building a timber base prior to having it delivered and with his help I got it spot on to the ‘mm’. So if your looking for a log cabin you won’t go wrong with Dunster House. Don’t be put off by the bad reviews as I’ve read them all and my experience was all good.”

Dunster House Ltd 5 star review on 12th June 2023

Posted 10 months ago

“Very smooth process in ordering, customer services answered all our questions and concerns. Delivery was a smooth process, especially as the delivery men was so friendly and helpful. Overall our purchase of a garden room has surpassed our expectations as we have gained so much additional space for a very competitive price. Highly recommended.”

Dunster House Ltd 5 star review on 12th June 2023

Dunster House Ltd 5 star review on 12th June 2023

Dunster House Ltd 5 star review on 12th June 2023

Dunster House Ltd 5 star review on 12th June 2023

Dunster House Ltd 5 star review on 12th June 2023

Posted 10 months ago

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Dunster House Ltd is rated 4.0 based on 306 reviews