“I cannot rate below 1 star but they deserve less. I have never experienced a furniture company in all my time staging properties that is as disorganised and lack transparency like Dusk. My order that should have taken a maximum of 10 working is now at day 24 and yet no delivery. Needless to say it past the point where I urgently needed them. I have not been able to get a response from their “write to us” department nor will they ever answer their customer service line. I have day in and day out called them multiple times to only have the call drop every single time. The now hold nearly £1000 of my money and no site of ever getting this back.
They give you no information up front as to when it will be delivered. No tracking and zero updates while they figure themselves out.
This doesn’t come close to the service provided by other companies and therefore I would stay as far away from this company as possible. Especially if you have a need for your items urgently.”
“I made an order for a bedspread and cushion covers, plus 2 pillowslips. The pillowslips arrived pretty quickly but the bedspread and cushion covers have never arrived. No updates, nothing on account etc. I have written emails and apart from the first one which said they were out of stock, there has been no other reply. No phone number etc.
Looking at these terrible reviews, it looks like “dusk” is defrauding customers and clearly have no intention of sending these poor customers including myself any products that they have paid for in full.”
“I wish I had found this website before ordering from Dusk. Half of the order was fulfilled but still haven't delivered the sofa and impossible to reach through the phone (conveniently only to be found through their Instagram page) and over email. Awful customer service.”
“It appears there is only an automated email and answer machine working for Dusk!
Ordered and paid for a bed on 8th March with estimated delivery date of 17-21st April. It is now 22nd April and i still have no bed!
Tried several times to contact both by phone and email but have yet to actually connect with a human being.
Will be reporting as a scam.”
“Avoid!! Ordered a bed mid March, no dispatch, no bed, no reply to my 5 emails. I would like a refund dusk.com asap you are a scam website. I work for BBC and will be notifying watchdog, I’m sure some of the below buyers will also be happy to participate.”
“I would give no stars if possible. Have been waiting for my order for more than 2 months now. Have tried to contact customer services, to no avail. Looks like it's just another company hyped up by TikTok influencers and creators. So disappointing because their products look so aesthetic. Have now filed a complaint through PayPal to try and get my money back, hopefully I can get a refund.”
“Ordered a chair on the 23rd March, currently still waiting a month later. I have sent 16 emails and just get sent generic email saying give it 10 days. It is a long time when you have spent a significant amount of money. And you can't not get hold of anyone at all for a month. Currently still waiting. I will give it one more week before I report as a scam and get my money back from the bank. Will not be spending money with them ever again. Amd definitely do not recommend at all!!”
“On March 24th, I placed an order with DUSK, excited to furnish my home with new beds and bedroom furniture. Despite assurances of a dispatch within 5 working days, it’s been nearly a month, and I’m still without my order. I’ve reached out multiple times via emails and calls, only to be met with silence. The lack of communication and respect for my time and situation is profoundly disappointing. I’ve spent a considerable amount, only to be left sleeping on mattresses on the floor. This is no way to treat a customer.”
“I ordered an all season duvet in December 2023 and over a month later I received the 9 tog part and it’s now 19 April 2024 and I still haven’t received it. The customer service team don’t even read my emails properly and send me a reply about something else completely. I’ve just emailed again and asked for the complaints department but they replied asking me to allow time for delivery as there is a backlog in the ports?! What a 5 month delay! I ordered from them because a friend told me the quality is good but I’ll never ever order from them again. Shocking customer service and delivery!”
“Terrible customer service, ordered a footstool that arrived faulty, stitching coming undone and staples showing , emailed them straight away as can't find a number to call & have had NO reply. On the website it states not to return any faulty items until you heard back from them but I have had NO reply !!!! I want to return the faulty item & get my money back so that I can purchase elsewhere, I will.continue to try to get a response , would NOT recommend following this experience”
“I ordered my bed frame on 28th March. I just get an automated response from them saying contact them after 10 working days it’s well overdue.
It is very wrong to take money and nor provide goods - I’m so disappointed and upset with Dusk for delivering my order”
“Terrible service , so much confusion ! Delivered one of the beds that I didn’t even order ! Having to sleep on the floor now ! Not responding to emails ! Thinking of popping up to Leeds now .
Never again 👎🏻”
“Placed an order for my son (he was moving house )- ordered sheets duvets, pillows - over 2 weeks ago . Delivery with EVRi - nightmare experience they tried to deliver it to somewhere in Somerset (have no idea why) instead of East Sussex. Have contacted the customer service people on numerous occasions and they seem to think the onus is on us the customer to sort it out with EVRI ( that's impossible dont' know why companies use this delivery company?) I have sort advice and it is up to Dusk to sort it out with every - it is not our resposibility. Now Dusk have stopped communicating and are just ignoring the problem - my son is using a sleeping bag. BUYER BE WARE”
“Absolutely horrible. Thieves. They never answer the phone and their emails are generic and insensitive. I want to cancel my orders but there is no way to do so because I cannot get a hold of them.”
“I genuinely never leave reviews, but I cannot believe just how bad the customer service is. It feels like I have been robbed.
I ordered a bed with the promise of a 5 working day dispatch time. It has now been 8 working days. The reason I am in a rush is because I moved house 5 days ago and I have no bed to sleep on.
I have sent two emails, no reply to either. I have called, it puts me on hold and says the wait time is 11 mins - I then sit there for 40 mins, and forces me to then 'request a call back'. It forces me to do this because when I press the number to wait for an advisor to become available, it keeps going round in circles.
I want to cancel my order, but I am worried as to how long it will take to get my money back. Like most people, I can't afford to have several hundred pounds go missing for several weeks, especially having just moved into my first place.
I genuinely feel like an idiot for purchasing from this company.”
