Welsh Water Reviews

3.7 Rating 12 Reviews
67 %
of reviewers recommend Welsh Water

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Anonymous
Anonymous  // 01/01/2019
Engineer was excellent after stopcock burst on 21/1/24 water everywhere! he made sure we were safe and explained everything in detail before leaving our property . Fantastic service thank you . Margaret & Martin Poole
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Posted 2 months ago
Just like to thank Welsh Water for their prompt and professional service following our mains stopcock failure, first class customer service
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Posted 8 months ago
Great Customer service with an issue of no mains water.
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Posted 1 year ago
I deal with Welsh water regularly being a property manager and I have to say, they are my favourite company to deal with. I usually always use live chat and they are never obstructive and just get things sorted without any drama. They are always super friendly and efficient. Also when we have had blockage issues and numerous properties, they have always investigated quickly and communication fantastic. I cannot sing their praises enough!
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Posted 1 year ago
One of the worst companies to deal with. Real time wasters. Left a mother with 3 young children with blocked drains with sewerage coming out. will not attend despite the blockage being on a shared sewerage system with two other properties. Thank you welsh water Swansea.
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Posted 2 years ago
DO NOT ANSWER PHONE USELESS SERVICE
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Posted 3 years ago
Called them out today for a blocked sewer the blockage was in nextdoor drain but Scot the operator sorted out the problem easily and quickly was very polite and professional. Thanks again for your help 👍
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Posted 3 years ago
We had a rather stinky problem with ours Drains Welsh water from the first contact were very professional and thorough They solved our problem very quickly. Then later came back to check all was still well Excellent service in these trying times
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Posted 3 years ago
Awful company, their TV ad's say they're not for profit but for the people of Wales. They should be ashamed of themselves! I have had repeated bad service from them, their monoploy should be stopped, I would move away immediately!
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Posted 4 years ago
Had Water Meter fitted Yesterday, Excellent service, very friendly, whole job done quickly and efficiently. Recommend the service. SA65 9LP Fishguard.
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Posted 5 years ago
I'm a landlord. The tenant didn't pay his water bill. Even thought I had told Welsh Water that he lived there and that his lease made him responsible for the water bills, I got a demand from Welsh Water's debt collectors saying that I had to pay the bill! When I complained to Welsh Water, who hadn't got in touch with me at all, they denied that I had told them the tenant lived there and said that under these circumstances the landlord was responsible for paying the tenant's bills!!! Unfortunately Welsh Water have a monopoly, so I can't move to a different provider. This company is rubbish!
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Posted 5 years ago
Welsh Water have been my provider for six years and when I moved house, well you know how stressful that can be... but no problems with Welsh Water, Sorcha talked me through changing from old address to new in such a calm and positive way. All done and I can carry on at my new address, still a happy customer.
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Posted 5 years ago
Welsh Water is rated 3.7 based on 12 reviews