DX Reviews

1.2 Rating 1,460 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,460 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
83
Anonymous
Anonymous  // 01/01/2019
I disrespectful fake ass company. I only ordered a table. How hard is it to deliver on the right day? I would not recommend. Noobs work here
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Posted 3 months ago
Do not use this company, you are just letting yourself in for a load of grief
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Posted 4 months ago
Awful service. 3 parcels undelivered after weeks waiting for first one. No one update you what's going on. Just sends out times to sit at home and wait Waste of time and money. AVOID. Look at the reviews... same issue every time.
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Posted 4 months ago
4 false attempts to deliver important documents and still not received. Absolute joke! Never use DX couriers - worse in UK.
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Posted 4 months ago
Absolute joke of a company never using there service again twice they said nobody was home when in fact they were the ones who did not come this company is a joke and needs to be shut down been over a week and no sign of my parcels.
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Posted 4 months ago
Always ordering via Amazon, first time that DX were the company. Failed to deliver up to 3 times now and yet other companies are getting through at the same time. Chat is useless and dont bother phoning its all automated.
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Posted 4 months ago
Unreal they dont answer calls and automated system is usless and the live chat is always busy
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Posted 4 months ago
Parcel meant to be delivered last Thursday still no sign
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Posted 4 months ago
Yep yet again a delivery service that cant keep there word been waiting in all day and the parcel never turned up, delivery slot was standard all day
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Posted 4 months ago
....Sorry to hear that you had a bad experience with DX, What went wrong?..... Honestly do they really need to ask that, they know themselves the service run! Supposed to arrive yesterday , never showed up ! Phoned the next day to ask where it was, was informed that we would get it sometime next week! I asked if it was supposed to be out and delivered yesterday why isn't it back out today as a priority ! Best they can do is sometime next week ! Honestly ... What went wrong ?? Well how about the company which chose DX to deliver my item.
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Posted 4 months ago
God help anyone expecting a parcel from these idiots
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Posted 4 months ago
Now 5-days late, never answer their phone and nobody available on the online chat - complete joke of an outfit. With all the shocking reviews along the same lines, why does anybody at all use them?
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Posted 4 months ago
Once more my delivery didn't arrive on the said day and I took time off work. The tracking stopped with no explanation. Another wasted day. At least this time I didn't get any lies saying delivery was attempted. If I knew DX Express were the carriers I wouldn't have bought the item.
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Posted 4 months ago
Supposedly tried to deliver Wednesday at 7.13 am,we were at home and nobody showed up on ring cam.The delivery was actually changed to Friday as other plans for that day .On going out that day I found one of the 2 expected parcels dumped in the entrance to our block of 20 maisonettes,just left there for anyone to take,parcel damaged and things spilled out on the ground.E mail sent to us from supplier saying they were unable to deliver!! Today expected delivery time 8 .38 - 10.38 ,nobody came so checked entrance to building and again dumped there.Disgusting service
DX 1 star review on 24th November 2023 DX 1 star review on 24th November 2023 DX 1 star review on 24th November 2023
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Posted 4 months ago
Delivery was due any time between 8am to 6pm, so had to take the whole day off work. It didn't turn up!! I'm a single parent, I can't take another day off work because you didn't bother to turn up!
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Posted 5 months ago
This courier can’t find an easy address with a post code, telephone number, explicit instructions and a landmark (a hotel right next to the sea). 3 dates have been given with a time to be delivered then “sorry we missed you”. When I was at home - waiting for the parcel. Tried to speak to the online live chat just to be cut off! I asked another courier yesterday when he was delivering and he said it was one of the easiest addresses to find as it’s a small estate next to the sea with one road in and one road out. Heaven help anyone with a slightly unusual address!
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Posted 6 months ago
If I could you would get zero stars. This is day 3 of not turning up and to top it off they said tried to deliver but couldn't get access. A complete lie and left a card at the house ,total fabrication, telling the truth ,would go a long way, to lie your way through your job is ludicrous, shocking delivery company, we would NEVER order if DX were the carrier in future.
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Posted 7 months ago
Same story as most of you, ordered a basic pine interior door thought ide get it delivered as i have to move house within 2 weeks so would save me time, 1st time the 3 days nothing then sat in Liverpool and scannes twice there to then be resheduled, rang b and q they sorry refunded the delivery cost and sent another its been about a week now, waiting for BandQ manager to ring past few days, and dx just dont answer theyve only answerd once and it was vicky pollard put us straight on hold and left us there till it cut off at 5pm, live chat is bs noone ever opens it up to respond, apparently happened for years so how and why are they being allowed to do this to everyone
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Posted 11 months ago
No communication whatsoever, do not answer the phone, do not answer emails, do not answer ‘live chat’. The worst delivery company I have ever had the misfortune of dealing with.
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Posted 11 months ago
Hilariously bad. Didn’t even attempt delivery for two days when the item was on the van and then just continually rebooked the delivery until the company I’d bought the item from intervened. They actually had to send another, local courier to the DX depot, collect my item and deliver it to me on the same day. The company I dealt with were excellent and are now reconsidering their choice of courier. One star is one star too many.
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Posted 11 months ago
DX is rated 1.2 based on 1,460 reviews