DX Reviews

1.2 Rating 1,409 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,409 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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DX 1 star review on 28th March 2024
Thomas Merry
DX 1 star review on 27th March 2024
Louise Noble
DX 1 star review on 13th March 2024
Dave
DX 1 star review on 13th March 2024
Dave
DX 1 star review on 21st December 2023
Anonymous
DX 1 star review on 16th December 2023
Anonymous
DX 1 star review on 24th November 2023
Anonymous
69
Anonymous
Anonymous  // 01/01/2019
Had to wait in 4 times for my parcel, after complaining alot to dx delivery, got them,guy left parcel over my fence!!
Helpful Report
Posted 2 weeks ago
I had my parcels delivered to the wrong address but DX insisted they had been signed for (they were left in someone elses garden 5 streets away) i had to take to social media and post the picture of they had taken of the persons door. Luckily they saw the post and contacted me so i could pick the items up. I have tried to contact DX with 'chat' and there is never an actual person available. I suffer from stress and anxiety so do not want to speak to a person directly. The email doesnt work either and apparently they do not have a complaints department. I have had no attempt to contact myself by them with an apology and will never use there service again.
Helpful Report
Posted 2 weeks ago
I had a message that I will get my parcel delivered today so I was waiting for the parcel whole day in my home but finally I got the message that they unable to delivered, and want me to rebook. It is an emergency travel document from indian government, but they running this business like a joke and playing in someone's life.
Helpful Report
Posted 2 weeks ago
Dumped package at roadside for signed for, unprofessional, non-communicative, didn't turn up, lost 1 of 2 packages. Literally just threw package out of van by the look of it- and it was a signed for delivery that missed the allotted day from their own email to be homechocka, no update and then package discovered by chance looking outside. Rain would have destroyed packaging even more than damage by courier. Phone numbers to track keep you on hold forever. The WORST courier ever but used by supplier.
DX 1 star review on 13th March 2024 DX 1 star review on 13th March 2024
Helpful Report
Posted 2 weeks ago
DX is refusing to deliver my parcel. Three times they said it was no possible tp deliver when we are a very long fronted shop on Pimlico Road with opening hours from 9AM to 6PM and 12 people in the shop at all times. I no longer want the product as I purchased it from another source return it to the vendor
Helpful Report
Posted 2 weeks ago
I was supposed to have a parcel picked up this morning, was advised pickup was between 08.00 and 09.00. At 08.58 I received 2 text messages and 2 emails from DX stating that they called to pick up the parcel but I wasn't in!!! I was in,because I was waiting for a delivery from IKEA. I tried to contact DX but they don't have any customer service contact number, only automated service, I phoned the local depot number and asked for a call back. I am still waiting. I phoned the company that the parcel was being returned to and they told me that this happens with DX!!!! I will never buy anything from a company that uses DX.
Helpful Report
Posted 2 weeks ago
First and last time I'm using this company. Waiting time on the call which never ends no help online either. What a wast
Helpful Report
Posted 2 weeks ago
Untrustworthy service, wasted my time waiting for my delivery and never attended for 3 days. Ended to cancel my order with the supplier and asked for full refund.
Helpful Report
Posted 2 weeks ago
HORRIBLE, STAY AWAY. NEVER SEEN ANYTHING LIKE THIS. My partner had to take two days off waiting for her passport to be delivered and still have not been delivered. Even contacted the chat they have and they said it will for sure be delivered today but nothing. And they don’t even have a phone number to call and the number they have is automated and you speak to a Robot. I will be complaining from them if it does not get delivered.
Helpful Report
Posted 2 weeks ago
I having an incredibly frustrating experience with DX Delivery that is compelling me to share my disappointment. Despite paying extra for one-day delivery and making arrangements to be available at the office, my delivery was repeatedly missed for 2 days, causing significant inconvenience and disruption to my schedule. The issue escalated when one of their drivers, consistently refused to deliver my package, despite multiple attempts to resolve the situation. Despite assurances from the depot that a redelivery would be arranged, this commitment was not honoured. This level of unprofessionalism and disregard for customer satisfaction is unacceptable. It reflects poorly on DX Delivery as a courier service provider and has left me feeling frustrated and dissatisfied. I urge others to reconsider using DX Delivery for their courier needs, as my experience highlights their unreliability and lack of accountability. It's disappointing to see a company prioritize profit over customer service, and I hope DX Delivery takes immediate action to address these issues and improve its service quality. My experience with DX Delivery is nothing short of disappointing, and I would caution others against relying on them for timely and professional delivery services.
Helpful Report
Posted 2 weeks ago
Driver knocked and put card through before driving off waited in all morning and did not have time to get to door and I have no mobility issues would not use again
Helpful Report
Posted 2 weeks ago
'Delivered exactly..whenever the he*l they like!' Worse courier company known to man!
Helpful Report
Posted 3 weeks ago
Parcel was a day late being delivered Then a card posted no one knocked as i was sat in my living room by the front door! Rang the swansea branch who ever answered a male had a disgusting attitude no customer service even put the phone down on me Hes totally in the wrong job disgusting!
Helpful Report
Posted 3 weeks ago
Awful they don't respect their own timelines and you just waste time god forbidden you get in touch with customer service - they are just useless and waste more of your time massive NO from me. I wasted 2 days of work waiting for the package to be delivered. and didn't make it to my son's school pickup! AVOID
Helpful Report
Posted 1 month ago
There is a scammer posing as your company as DX deliveryusa. They have all the your information and invoices even fake tracking number that work on DX deliveryusa. Please put something in your website about this scammer, it makes the rest of the company look really bad. If you can’t keep your company’s website and official documents secure.
Helpful Report
Posted 1 month ago
I waited in all morning for a tracked delivery. The driver did not attempt to deliver to me , but delivered to a farm up the road, then logged it as delivering to my neighbour next door. When I tried to contact DX they did nothing. Avoid this company if you want your goods to arrive at your address.
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Posted 1 month ago
lied about my delivery, it is not delivered
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Posted 1 month ago
No show again ,second time in a year I've had a delivery from bq trade point via dx ,second let down no show , yet another complaint to bq ,hopefully they will find another courier as this lot don't deliver as promised useless company
Helpful Report
Posted 1 month ago
Shocking. Says it’s been delivered and took picture of house where was delivered but no body has received anything and didn’t even attempt to deliver to our property as we have a ring door bell cam and nothing was seen. It arrived somewhere within 5 day but not our house.
Helpful Report
Posted 1 month ago
Send txt parcel arrive 31/01/2024 next txt driver can`t enter property so call office. Next excuse road closed, then new excuse the gate is to small for the van. I live in a street in a village but there is no gate at the end of the street. Next day the driver shows up and explain that self employed drivers are paid a very low price so they don`t come for 1 parcel to a village and make up lie to the office. Thanks Richard for the explaining.
Helpful Report
Posted 1 month ago
DX is rated 1.2 based on 1,409 reviews