DX Reviews

1.2 Rating 1,458 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,458 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 8th April 2024
Aparecida
DX 1 star review on 8th April 2024
Aparecida
81
Anonymous
Anonymous  // 01/01/2019
Please pass our sincere thanks to our delivery man from DX. He was a delightful man. Very helpful and informative. With the advent of increased online buying and delivery, he was the epitome of quality service and good manners. A refreshing change. Comprehensive delivery itinerary from DX.
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Posted 3 years ago
Faultless collection. On time and reliable.
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Posted 3 years ago
I have just had a parcel delivered and i must say i am at odds with the previous reviews.The weather was snowy+wet and yet it was delivered only a few minutes outside the delivery slot advised,text notifications+great tracking. Well done DX!
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Posted 3 years ago
really good it was on point really great :D
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Posted 3 years ago
Our delivery girl Victoria who covers portland in Dorset is THE best. She’s always prompt, polite and literally the most pleasant delivery driver we’ve ever had.
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Posted 3 years ago
I ordered a sofa bed from John Lewis, which was delivered to Skye on 30th November. The delivery drivers were very friendly, cheerful and helpful. I was very happy with the sofabed and with the delivery service.
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Posted 3 years ago
Arranged to pick up a return today with shop but received a phone call from Watford office saying it wasn’t so. After telling the lady I was promised a collection she said she would do what she could. After looking at the reviews I didn’t hold out much hope, but surprisingly a van turned up. Well done DX!!,
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Posted 3 years ago
Excellent
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Posted 3 years ago
ordered an expensive item from a jewelers Saturday 7th November. The next day Sunday 8th we got word from the jeweller that the item had been posted and our courier would be DX and our item would arrive the next day Monday 9th.. Having never heard of DX couriers i went on line to see what they were all about.. wish i hadn't as 99% of reviews were bad.. We needn't have been concerned!! Monday morning DX got in touch and gave us a 2 hour delivery spot, not only that but they allowed us to track the delivery van and all his drops right up to our door.. Bang on time the DX driver appeared at our door.. Perfect, Thank you DX
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Posted 3 years ago
Bought carpet online, company used DXdelivery. After reading all these reviews I was worried there would be problems, they received my package on the Wednesday evening and it was delivered Friday morning by a very helpful man. Cannot fault them!
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Posted 3 years ago
Delivered my parcel on time and I was able to track my delivery, driver was very professional
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Posted 3 years ago
Can I just say Nikki from dx has been a absolute star nothing to much trouble in sorting out some delivery issues very impressed by DX
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Posted 3 years ago
My wife was in urgent need of a wheelchair. DX stated they would deliver today between 7 am and 7pm. When no sign by 3pm I checked here for reviews and my heart sank. An hour later the chair was delivered in good condition and on time.
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Posted 3 years ago
After reading some of the reviews I was wondering whether my delivery would arrive at its destination. I was waiting on a full staircase being picked up from the factory in London. I received an email with a tracking number and sure enough the delivery arrived on time and no damage (3 separate items) so I am am happy with the service from DX Courier Edinburgh depot.
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Posted 3 years ago
Can’t lie, after reading these reviews my expectations were not high. My package was a uk-uk overnight delivery. Sent yesterday afternoon, the tracking site told me it was on the road this morning, and it arrived at 1445 today in good order. The courier was efficient and cheerful, and “handed” it over (appropriate social distancing) with a smile. I can’t ask any more of a courier company, and they deserve this 5-star review.
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Posted 3 years ago
Great punctual service. Live tracking great service. Delivery men very courteous! Well done DX. Would defo use again!
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Posted 3 years ago
After reading some poor reviews was a bit worried that I would have issues with the garden furniture I had brought How wrong I was to worry.They gave me a delivery date I accepted and they kept me informed right up to the day of delivery,which again was great can not fault the service
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Posted 3 years ago
Have had two orders from an Amazon third party seller delivered by DX...They both arrived at least two days early to a small town in the middle of Wales!!! Have had nightmares with some of the other courier companies, but speak as I find this has been great!!! Even more so considering all the pandemic problems!!!
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Posted 3 years ago
Lovely email from this company to tell me my delivery was on its way, followed by delivery one day earlier than expected, can’t get better than that. Excellent service. I rate this company 5stars, but couldn’t get this accepted at the end of the survey. Thanks for everything, highly recommended.
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Posted 3 years ago
Well I'm actually impressed. Although my delivery was delayed a day I received a number of phone calls explaining the reason for the delay and when it would be expected to arrive. The delay, although I was disappointed, the reason was justified. The lady who's name I can't remember was very friendly, professional and it was the same person who rang me 3 times. My roof box arrived late afternoon in Brighton after traveling down from Kendal. It was undamaged. The driver although flustered due to a load of deliveries still left to do was polite and professional. We are living in testing times. Lock down for the last 10 weeks due to covid19. Thank you the DX team. I'm a happy chappie with my new roof box.
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Posted 3 years ago
DX is rated 1.2 based on 1,458 reviews