Easirent Reviews

1.3 Rating 1,024 Reviews
6 %
of reviewers recommend Easirent
1.3
Based on 1,024 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Easirent 1 star review on 21st January 2022
Anonymous
Easirent 1 star review on 27th October 2021
Anonymous
Easirent 1 star review on 8th August 2021
Ben McF
Easirent 1 star review on 16th July 2021
Anonymous
Easirent 1 star review on 22nd May 2021
Scott Gibson
Easirent 1 star review on 11th October 2020
KO
Easirent 1 star review on 11th October 2020
KO
15
Anonymous
Anonymous  // 01/01/2019
Worst car rental experience ever. We rented a car in Las Vegas location. The price is low but you pay in other ways. We got to the rental location and waited on a ramp outside. Thinking the line was not that bad but we waited over 2 hours just to have the chance to talk to an employee. With three employees working , one scanning documents , the line barely moved. It was no more than 15 people in line. Why would it take 2 hours. Only blessing it was nice weather and not raining standing in line outside. So many people walked away from their rental which I think they wanted us all too. Found out they hardly accept most insurance companies so had to pay extra. If you wanted to leave the state it was $150 extra. Everything was extra. Don’t waste your time and spend more money at another car rental place. Awful experience. The wait for over 2 hours made us change our plans for the day. Not worth it.
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Posted 1 week ago
If there was lower than 1 star Easirent would get it! Dear Customer Care Team… My rental experience with your company was nothing short of THE WORST CAR RENTAL EXPERIENCE I HAVE EVER HAD! I sent an email to customer care 2 weeks ago with no response, so thanks for finally responding. I had rented the car through Expedia, I was running late to pick up, I called to advise. I sat on hold for over 40 mins which put me over pick up time. By the time I got through they said it was a no show and the reservation was nonrefundable. I explained I was on my way and would be there within 15 mins. Juan, who I spoke to would not call the location, the whole experience was very sketchy. I have rented cars my entire career and I have never experienced anything like dealing with your organization. I showed up, 11 people in line , most with an issue and the counter staff for some reason either wanting to charge them more, take ridiculous deposits on credit cars while two employees on the far counter were swearing and using the F word constantly. 3 people in front of me walked out and away from their deposits, which I am beginning to think is your business model. It is interesting that as my rental is non refundable the car should be mine for the entire reservation... it is paid for and if I chose to rent a car and leave it in your lot for two days...my choice. What is this "non refundable no show" there is no policy on Expedia and nothing on your site. Pure money grab and questionable business practice. I have left a Google review; I will never rent from your company again. I will do my utmost to ensure no one I know will book through you and will take every opportunity to tell anyone not to book with your company. Your business practices are abhorrent, and your service levels are below any I have experienced. It is also interesting that there are 4 different business names used to rent a car at your location… Tampa is an international airport, and I am saddened that many international travellers first experience is with your organization. May the rest of their trips be far more positive.
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Posted 4 weeks ago
We have a pending authorization of $500 that has been pending for 20 days now. We booked this car 6 months in advance and when we arrived they told us they had no cars available except for a convertible mustang. We had 5 large suitcases and had no where to put them! They did not take us out to our car or do anything else to accommodate us in way shape or form. The sold us a $15 toll pass that we DID NOT NEED! We had the car for less than 8 hours and only drove it to our hotel room and back . It took them an hour to pick us up from the airport and rudely loaded the people that showed up after us before us and took care of them at the desk before us---and they took over an hour because they had not credit card or insurance!!! positively the worst car rental company in the world!!!!!!!!!!!!!!!!!
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Posted 1 month ago
Reserved a car for a week out of Houston Bush Airport. Did not receive en email confirmation within 15 minutes as stated on website, tried calling both reservations and customer service numbers and was hung up on 6 times. Tried website option “manage my reservation” and cancel button didn’t work. Emailed and did online chat to cancel and finally had AMEX reverse the payment. Would rate “zero” stars if possible for this scam if a rental car company.
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Posted 1 month ago
The rental agency is NOT located at the airport. We waited 45 minutes for the shuttle to pick us up from the airport and take us to the car rental place. The staff was pleasant but if you didn’t have physical proof of your own car insurance they added an additional $400 to the rental price. I left my sunglasses in the armrest and called them at least 20 times to no avail. I was only able to speak with a live person three times and each time they told me that they would check the lost & found and the car. Did not receive any information or call back from Easirent. I rented the car through Booking.com and did not know what car rental company was selected. Never ever again. Complete lack of customer service.
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Posted 1 month ago
Fraud company, address of marriot hotel instead of car rental company. Worst customer service experience ever.
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Posted 1 month ago
Worst rental experience I’ve ever had. Extremely long wait for a shuttle to car lot. After arriving at 7:00am to return the car, we discovered the office wasn’t open until 8 (no notice). Had to pay another company to take us to the airport. Awful customer service. We will NEVER use this company again.
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Posted 1 month ago
Hey I had a good time with this company. I specifically worked with the representative, Tracy, out of the EasiRent DFW office. Tracy was professional and straightforward. I felt that she (and the company) were honest. I didn't feel that I was slapped with hidden fees of any sort. One thing I think that Easirent could improve upon is the shuttle pick up at the DFW Airport. I was standing by the area where I thought the shuttle was supposed to pick me up because the sign indicated that it was where I needed to wait. But the shuttle came in another parking lot. This needs to be improved upon.
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Posted 1 month ago
Autin- This star is for the kind woman who helped us make the best of this terrible situation. The shuttle never picked us up, and we waited for 30 minutes. Then we had to buy insurance for close to twice the amount it was advertised for: $26 and it was $45. We also waited close to an hour for a car. Pay the extra money and go to another rental company. It will be worth it every time.
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Posted 1 month ago
This company is horrible! They will try to get over on you and make up things stating something is wrong with the vehicle when you return it. I would not advise anyone to rent a vehicle from this company especially the ones in Orlando!
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Posted 2 months ago
Easirent is atrocious. They didn't have the car I reserved - didn't have any car at all - so my family and I were stuck at the airport with no transportation. And easirent did exactly nothing to help resolve the situation or offer any assistance. What's the point of even making a reservation if this is how it goes? DO NOT be tempted to check it out for yourself - you'll regret it
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Posted 2 months ago
When I arrived at the office, they had no cars to rent. The people behind the counter was arguing with each other. Then I was told that there was a late fee because I arrived a little late, the day I was there they charged everyone late fees unless you brought some of there add On's, then I found out that the counter was only open from 8 to 6 and I had an early filght out of Houston and was told that I had to get a ride to the airport on my own. This is the first time I have ev er had to pay a late fee that was more than the car rental itself.
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Posted 2 months ago
t's a fraudulent company that double charges customers, and no customer service to find out what happened. I have been trying to contact them to complain about their charge, but it has been impossible. I rented a car at Easirent Miami Airport, where I got a good service, but when I tried to find out why they charged me twice, I hit a wall. I accessed the company website, called every number they have, but calls go directly to a full voicemail, or nobody picks up the phone. I tried the email, but it returns an error message. I strongly recommend to avoid this company.
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Posted 3 months ago
Easirent at DDW is a joke!! Waited at the rental car center after taking the shuttle from DFW and no one showed up. Had a nephew playing in the Division 2 National Football Championship at McKinney. Had to get to the game!! Called the shuttle Pickup number - no answer. Picked the choice to talk to the Easirent location - no answer. Called several times and no answer. Finally went to the Hertz desk and had car in a few minutes. NEVER AGAIN!!!!!!!!
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Posted 3 months ago
I reserved an economy car. I called twice to go over my reservation and to make sure the price I was quoted was accurate. When I got there, they had no economy cars available and could only rent me something that was more than double what I was quoted!! I was super upset that happened to me. Especially where I thought I was doing my due diligence by calling twice to go over my reservation. "Easirent" more like "Easily fooled if you rent".
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Posted 3 months ago
This place reminds me of a business that is one of Saul Goodman's ideas for money laundering. It is seriously the most unprofessional, shadiest car rental places I have ever encountered. I selected it by going with the lowest price on Expedia. I ended up in some off site trailer. I had to get a shuttle to the car renter place, and then another shuttle to this shady trailer. The workers had no uniforms. Most looked like they were involved in some sort of criminal activity. The other customers all seemed to have challenged paying for their cars. When I returned mine the guy waiting seemed drunk and was burping continuously. I witnessed a fight between employees. When I got to the trailer I had to wait over an hour and half. It takes them forever to get people their cars booked and have them out. The car was dirty and not even cleaned. They have hidden fees and insurance they make you buy that is way over the Expedia price. You are probably better off taking a bus or an uber.
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Posted 3 months ago
Wow I still think I’m in a bizzarro bs dream. This is the worst run organization possible. This had to be a joke.
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Posted 3 months ago
Lots of silly add ons- do not believe the published price! Go with a more established company. This place is a disaster!
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Posted 3 months ago
I paid for a car rental, $232, I was charged over $300 in liability insurance, they would not accept my own insurance. I felt robbed, they didn't even give me the insurance documents and after I had signed they told me I had to bring the car clean or I'd be charged $250 for cleaning fees. AVOID this company, they use many names one switch, routes etc..
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Posted 4 months ago
Was not located where stated, off-site and off-site return. 1st car, the cigarette smoke was severely strong; I'm highly allergic, so I requested another car (the counter person was very rude (but the manager was fine). 2nd car was very dirty, and on the second day of rental, the temp tag in the window ran out of date; when called, they stated don't worry about it. The website is very misleading about the "policies" that they have in place and where the business is located. If I had known that there would be no shuttle to take us back to the airport, I would have booked from another company. I would not want anyone to have this experience, horrible customer service and cars are very dirty inside and out. I was not the only one not happy in the building, 3 other customers, with 1 walking out.
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Posted 4 months ago
Easirent is rated 1.3 based on 1,024 reviews