“We went to the Telford store and was greeted by Matthew who was friendly and very helpful in guiding us to make sure we made the correct choice. He guided us around the store to make sure we were happy with our decision.
Gave us a quote with no pressure to order.
He was very quick to help us get a replacement panel for the toilet unit.
We certainly would ensure we would see him again in the future for any further purchases.”
“Visited one of their stores in Leeds. I must say really impressed with the showroom and staff gave some great advice stuff I'd not thought of. My new bathroom is all installed and it looks amazing! so much so they've asked for my photos to use on their insta. I definitely recommend using easy bathrooms.”
“so pleased that we dealt with Easy bathrooms in Farnborough instead of one of the online bathroom companies.
From the minute i walked into the showroom, I was dealt with in a professional manner, given plenty of advice before I made my decision to purchase everything for our new bathroom with Burlington. Ordering was straight forward, delivery took place and everything was as ordered, excellent service throughout.
The bathroom is top quality and looks beautiful.
My thanks to Matthew and Choloe for all their help and wonderful customer service.”
“In a country where good customer service is practically non existent it was a pleasant surprise to receive such excellent support from the representatives at your Havant branch. Jess and Ian were well versed in the Easy Bathroom product and were really helpful when issues arose. In fact on occasion I felt sorry for them as the various suppliers that Easy Bathrooms use let them down badly with no regard to the customer. Ian and Jess then had to apologise for the dismal customer service of the suppliers and address the issues accordingly.
However despite poor supply support my bathroom components were all delivered eventually with the Havant teams support, and has been successfully installed. I would recommend Easy Bathrooms to others, but recommend that they look at there supply chain to maintain a good service.”
“Delivery driver dropped shower doors and damaged threshold of my back door. Plumber was doing last fix, but found shower door damaged. I contacted easy bathrooms. They had to contact head office. I waited and waited. I have phoned today, only to be told head office are closed for weekend and nothing can be done till Monday. I have a disabled husband, a plumber who can't come back and a complaint at head office that is closed for the weekend. I'm so upset!!!”
“An update to an earlier review - customer services stepped up and sorted our issue - happy to recommend now but it’s important to understand their policy in any returns you need to make”
“I just had a walk in shower installed by Easy Bath and I was pretty happy with everything. However, my my contact was Mike and he never called me back when he daid he would, except once. The last time we talked, he said he would call me back the next day because I wasn't happy with the seat that was installed. That was over a week ago and I haven't heard another word from him. Of course he has my $6750 so I guess he feels like he doesn't need to call me back. I was definitely in a hurry to get my new shower because it was getting harder for me to step over the jacuzzi tub. I think anyone who is going to do this should get at least 3 estimates before you decide on who does it. I liked and enjoyed the guys who installed my shower, but tell me you are going to call me back the next day if you aren't going to.”
“Purchased a corner shower ex showroom sold as seen which on inspection appeared to be OK. Had to give 3 days notice for them to take it down when arrived to pick it up they had not taken it down. Then when they did told me it did not come down any further than the whole frame I asked if they were sure. Tried to get in car and of course would not go in took it back into showroom and found we could take it down further... by this time I wad getting very stressed so we loaded 2 cars with purchase and was not apparent that some parts were not there the cover straps and 3 U glass channels missing. After going down to inform them they denied all knowledge and said we must have them. Several phone calls later saying they will get back to be but I ended up calling them. Had to travel back to them again where I wad told there was no profile when purchased. I will not and would not advise using this company. The customer service leaves a lot be desired. Next step contacting their head office”
“We were initially very impressed by the sales team in the Bracknell branch who have been very helpful and professional both times we have been in store. After a couple of visits we purchased tiles online for a family bathroom that was being redesigned for us. We had been let down by a previous company but felt confident that we wouldn’t receive the same disappointment with Easy Bathrooms based on your sales staff as previously mentioned
We had a tight timescale so when we were informed that the tiles we wanted were in stock both by the Bracknell branch and by the online website we ordered them straight away and told our builders that the tiles would be there by the time they needed them to tile the bathroom
On the day before delivery I received an email, not a phone call, just an email saying that there was actually an error and the tiles we wanted weren’t actually in stock and there was a substantial delay in them being back in stock. I hardly ever check my email so it was just by luck that I checked as I would be none the wiser otherwise as no one had bothered to even call me to inform me of this pretty large issue
A lady called Lorraine from the Leeds branch had sent the email and when I called the number on the bottom of the email they were unable to assist me as it was the incorrect department and were unable to transfer me, they just told me to take down another number and call it. Not exactly helping the customer out, when I mentioned that I had no means to take the number down they just told me to look online and get the number from there, all very unhelpful
When I managed to get the number and call customer service, I asked for Lorraine and was told she wasn’t in the office that day but when they asked what it was regarding they managed to transfer me to Lorraine, funny that seeing as she wasn’t in the office…?!
Lorraine was very helpful and helped me chose an alternative tile as waiting for the original tile wasn’t an option due to the fact that my builders weren’t available for another 6 months and I need a bathroom for my family to wash in - a basic amenity I believe!
When the tiles did arrive we had a whole box broken. I spoke to Martin who works with Lorraine and he explained that he couldn’t help and said that he would contact customer services. Jamie from customer services emailed (again no call) to say that the tiles could be resent but they were no longer in stock and we would have to wait a number of weeks to get them, and even then they would be a different batch number, again not very helpful!
We were so frustrated that we called the Bracknell branch and spoke to the salesman who had helped us originally, he said to leave it with him and he would see if he could source us a box from somewhere. Not long after we received another email from Jamie saying that there was a mistake made and that there was some stock of the tiles we needed - very strange when only a couple of hours earlier there was none left in stock?!
The whole experience from ordering has been shambolic and unpleasant, not to mention stressful and frustrating
I have complained in writing but have received no response
Also as the second tiles that we ordered were smaller we were promised a refund for the difference, I am still waiting for this to be paid also”
“My experience of Easy Bathrooms has been a negative one. It has been anything but easy. I understand that customer service can be branch specific, and I was unlucky to select a branch where customer service was poor - to be charitable. Customer service at head office was a bit better, to be fair. But they do not like to admit anything could be wrong with their products. They are also very quick to charge a restocking fee for returned goods. They are not, however, as quick to refund you when your account it's in credit, I found. I did get the refund. It took some time, though.
Regarding the products. They're ok, in the main, but not great. There is nothing that I bought, including bath, showers, toilets, taps etc. that I would buy again. In hindsight, I wish I had sourced the items from known and respected manufacturers. I would have a better en-suite and bathroom if I had. I did discard one of the items, that Easy Bathrooms would not acknowledge had a fault, and bought a replacement from a known manufacturer. It was worth taking the £220 hit for peace of mind and a much better product. In summary, I will not buy anything from Easy Bathrooms again.”
“I have had 3 instances of damaged items a Jacuzzi bath with a dent in it and an electrical box for the bath with 2 cracked connectors and also a white glass sink with a chip out of it too, some very poor QC for expensive items”
“Have gone to easy bathrooms thinking will have good quality... was really wrong...
Just after few months thighs started to fall appart, starting from toilet seats and flushes, shelves fallifg out in of unit that was over 500£, wastes rusting and pealing off, tap very stiff need replacing, shower valve leaking.. The list is endless... contacted Sheffield branch and to start they sorted few things, but it was not long before other things gone wrong again and now I'm just ignored, been promised it will be sortedand nothing is done, im send to Customer serviceand they do nothing too saying its not covered by warranty.
Now another flush broke send email and been told its not in stock and can't be replaced, whent to shop and been advised delivery with in 3 days for price of 56£ for flush, when aksed about the warranty been told will take to long, than said will sort it and again 2 weeks gone and nothing done....
All I want to say this company is a bunch of liers that sell cheap staff..
I had my previous bathroom from a private plumbing company and never had issues for 15 year, now I got 3 bathrooms done from easy bathrooms, and it all needs replacing after 2 years.
AVOID IF YOU DON'T HAVE SPARE CASH AND TIME TO WASTE!!!”
