easyrentcars.com Reviews

1.2 Rating 132 Reviews
4 %
of reviewers recommend easyrentcars.com

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Anonymous
Anonymous  // 01/01/2019
AVOID AT ALL COST! Worst service and exploit on disadvantaged customer. AVOID AT ALL COST. Give zero star if I could. My fiance and I arrived at SLC on Thanksgiving day. It was snowing heavily but Thrifty ran out of AWD for compact SUV. For safety reasons I requested for order cancellation. After 90 mins of negotiation I finally convinced Thrifty to cancel, but Easyrentcars refused saying that I have passed the starting time by 90 mins. I had to talk to ask for multiple escalations but none was helpful.They didn't show any interest in my safety, even threatened me that rental terms are legally binding and I was lucky not being fined or sued. Easyrentcars agents were condescending not only to me, but also Thrifty team, not cooperating by raising absurd requests and shouting at the phone. No resolution at the end but 20 days to wait for cancellation "approvals" that can be declined by anyone. Yes Easyrentcars successfully ruined my favorite holiday. They took away my money and quality time with loved ones. Unethical and dishonest company.
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Posted 4 years ago
Worst rental company. Asks if you want to have price lowered if lower price is available and when it does, they say that it wasn’t activated. We were in a line for over an hour to rent a car at advantage and the computer system was down and they wouldn’t let us switch to a different rental agency because we had prepaid
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Posted 4 years ago
Terrible customer service, was overcharged when I picked up the car and then given an additional charge from the company to my card with no reasoning or receipt a month after returning the car, no follow up when I lodged a complaint with the company about the charges, DO NOT RECOMMEND
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Posted 4 years ago
Worst company ever. Don’t rent with them. They don’t do any customer support and the rentals they use are worst of the worst. You will have a bad time renting with them and will lose your money if you try to cancel.
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Posted 4 years ago
This is a scam ! This company does not guarantee the rent price. You pay to Easy Rent Cars company, believing that is the total cost and at the end you will have to pay additional fees to the rental company. Easy Rent Cars is a lossy broker without any customer support. I had to report them to the Portuguese Local Authorities
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Posted 4 years ago
This is a scam ! This company does not guarantee the rent price. You pay to Easy Rent Cars company, believing that is the total cost and at the end you will have to pay additional fees to the rental company. Easy Rent Cars is a lossy broker without any customer support. I had to report them to the Portuguese Local Authorities.
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Posted 4 years ago
Hidden charges and ambiguous 3rd party involvement in order to escape the written agreement This company should be blacklisted by the authorities
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Posted 4 years ago
Really poor company, I suspect scammers. I was charged an extra £80 after renting a car with them from Portugal for a few days, tried effortlessly to find out why but my enquiries were not responded to, I tried going through the complaints procedure but this was ignored. The company cannot tell me what the charges were for, even though we returned a cleaned undamaged car with a full tank of fuel. I would recommend avoiding this company.
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Posted 4 years ago
I paid a car in advance and when I I arrived they had given it to someone else because the price went up, they are very irresponsible
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Posted 4 years ago
Bad experience with this company as we got robbed off £499.80 from Istanbul and never got our money back. Don't use this company!!
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Posted 4 years ago
Had to come out extra money cuz of some third party stuff
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Posted 4 years ago
Dishonest and Fraudulent 3rd party booking agency. Took a deposit amount from me and would not honour the transaction and has refused to refund the amount, as I ended up having to pay a portion twice for the same rental.
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Posted 4 years ago
Cheap rental at start. When we arrived to collect the car we were offered various ad ons. I asked girl behind desk what she would recommend ( costly error on my part) Taking her advice my bill went from £20.00 to £162.80. I was not advised of cost of ad ons or give a receipt, I assumed they would give me it on return of car. Wrong again as they tried to rush us to our transfer vehicle without giving any invoice. When I received invoice I was shocked at the cost of additions. WILL NEVER USE THEIR SERVICE AGAIN AND CERTAINLY NEVER RECOMMEND THEM. Expensive 2 day hire and a steep learning curve
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Posted 4 years ago
Never use it! they are scammer! I choose a higher insurance plan, but the take out the third party cover! I have not choice at airport, and need to pay 60% more at the rental company!
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Posted 4 years ago
Easy car is a horrible service and awful fuckin app. Don’t ever use them. They are connected to someone no name company called routes car rental and they are even worse. I booked online and got charged additionally at the front desk. When I tried to get a refund, they said “too bad, it’s your fault that you didn’t realise it was a mistake”. They fuckin charged me twice. I WILL HIGHLY RECOMMEND THAT EVERYONE DELETE THE FUCKIN APP AND NEVER USE THIS SERVICE!
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Posted 4 years ago
AVOID like the plague AVOID! Terrible company to deal with. Took my money and sent me confirmed booking but car rental was refused by Thrifty despite providing all necessary documents. Left stranded with family and young child at the remote rental place. 4 months on, I am still trying to get my money back and keep being passed between easyrentcars and thrifty. Have sought to legal claim now. Anything but easy renting, customer service based outside UK and hence a nightmare to deal with.
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Posted 4 years ago
i went for a vacation in Melbourne, during collection of the car, i opt out for the refueling. I returned the car with the tank full however, was later charged for refueling. When i queried, they advise me to send a photo of the receipt which i fill up the tank or the fuel gauge when i returned. There was an attendant during returning of the car and i trusted their company fully so i did not take any photos of it. Because of that i was charged a hefty amount. And the toll was such a pain, we didnt knew that it will cost us so much. Do your research before you rent. i will create awareness so others might not gone through what i had.
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Posted 4 years ago
Be Carefful with easyrent. I booked in june when spending my holiday in UK. They are Liar and not recommended. They charge me more than i should pay in my credit card. When i call n claim, they just make a promise. But never pay me back. Do not give your credit card to them.
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Posted 4 years ago
This organisation is a complete ripoff. Recently I booked a hire car and got the days wrong. About 30 minutes later I found this out when I went to the car outlet and they advised me of the mistake. They said "It happens all the time" due to the design of the website. They told me they would cancel the reservation and EasyRentCars shouldn't charge me. However EasyRentCars then said they would not reverse the charge because of the cancellation policy. This organisation is a complete shame and I would avoid booking with them at all costs.
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Posted 4 years ago
I wish I could give ZERO stars to Easy Rent Cars. They are completely incompetent, they lie, they change pre paid invoices and charge the card you had held the reservation with the additional prices.. I HAD MADE MY RESERVATION THROUGH EXPEDITE/AARP, had prepaid and had a receipt. When we picked the car up in London, they changed the price they said was in "error" and though they were rush right then, they would change the cost when we returned the car. One of the employee offered to sell my son drugs - he is age 37, 6'3" and 250 lbs - and is a Drug Task Force officer in the US. There was drag racing in the terminal with rental cars - very dangerous activity. We ended up being charged more than $1200 than we had agreed to pay before we left on the trip. Easy Rent will not answer our calls. I am contacting everyone I know in the UK that might be able to help me. DO NOT TRUST THESE CRIMINALS!
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Posted 4 years ago
easyrentcars.com is rated 1.2 based on 132 reviews