“I rented from them few times, always the best price, and they do not rent out direct, I had to go through many car rental agencies (budget, fox, Payless ...etc). In all fairness i never faces any issues or problems, last time I had to return the car early to Budget cause of Covid closure, and Budget would not refund me the remaining days. I contacted them and after few emails and couple of weeks, they refunded my insurance money for all the trip which was worth something. I appreciated this and I would always choose them for my next rental.”
“We rented thru this website which was fine. BUT, renting an AVIS car in Pisa, Italy thru this website means you wait AT LEAST an hour to get your car. You get preferred treatment if you are a Preferred member of AVIS loyalty program and rent DIRECT from AVIS. So, while this online site was efficient, the wait after a flight was not.”
“Patrick was very nice and accommodating at first. But after having an issue with our car, Richard and Remy came through and remedied our situation. Customer service is the only reason we might consider using this company again.”
“i went for a vacation in Melbourne, during collection of the car, i opt out for the refueling. I returned the car with the tank full however, was later charged for refueling. When i queried, they advise me to send a photo of the receipt which i fill up the tank or the fuel gauge when i returned. There was an attendant during returning of the car and i trusted their company fully so i did not take any photos of it. Because of that i was charged a hefty amount. And the toll was such a pain, we didnt knew that it will cost us so much. Do your research before you rent. i will create awareness so others might not gone through what i had.”
“Please do not book cars from this company you gonna lose money they are biggest layers
I lost 700£ car price gone up from 300£ to 1000€ for no reason no no no no no”
“Waited over an hour at Manchester airport for the shuttle to get to easyrent, then a good thirty minute wait to get the rental car which had not been cleaned inside or out, very poor service will not use them again”
“Reserved a car in Ft Myers Fl... arrived to pick up the car, and got the Florida resident speak... extra deposit on CC, copy of insurance card with your name on the card (no second persons name) and 150 miles per day. WHAT? The unlimited was for "fly in renters" only. Thanks but no thanks! Was able to rent a car at the airport as I was leaving this site (which was tucked on the side of a Park and Fly building) Guess that should of been a major warning. My advice.... save the headache and go for a reliable car rental company. And Priceline should drop this company!”
“Major issues with everything. They tell you to contact manage my booking, no response even weeks later. customer service does not answer the phone. Do not use this company!!!”
“Tampa, Fl location. First I called upon arrival to the airport I realized that despite advertising on site they are not on site. We waited 30 minutes for the shuttle. Upon arrival we began checking in only to learn they had cancelled my reservation. Now it was an hour later and we didn’t have a car. They were of zero help to me. The woman who looked at my reservation and informed me they cancelled it because I was late handed me my drivers license and walked away. I was left with my two young children trying to find a way to get an hour south to my hotel. This was an awful experience. Never ever rent from this company or be prepared to be in a really difficult spot.”
“I was double charged for insurance and they are refusing a refund. They are the worst company I've ever dealt with! And Priceline should not have them on their website! i wish i had looked up reviews before renting. they have an F rating with the florida BBB: https://www.bbb.org/search?find_country=USA&find_latlng=28.512054%2C-81.196663&find_loc=Orlando%2C%20FL&find_text=easirent&page=1&sort=Relevance”
“Signed the contract for 4 days $164.04 they end up charging me $404.76 I only drove 178 miles.
Very dishonest company, dirty car, damage all over, terrible customer service. Stay away from this company, I did business in Orlando Fl location.”
“horrible experience, they charged 4 x more than the original price, and a super old car with flat tires, poor service, I felt stolen, total garbage in everything”