Review and raise up to £2.00
Online sale in January 2018. I ordered two pairs of shoes.
I got an automated order confirmation and my credit card was charged immediately.
No shoes arrived, and no communication from Ecco.
I phoned them one week later. Said one pair out of stock, one still scheduled, needed to confirm. They credited my credit card for one pair.
A further week passed with no communication.
Still no shoes, still been charged.
They should not charge credit card until order fulfilled, but they charge on order placement.
Their systems appear not fit for purpose.