ECCO Shoes Reviews

2.0 Rating 178 Reviews
22 %
of reviewers recommend ECCO Shoes
2.0
Based on 178 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better

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ECCO Shoes 1 star review on 23rd June 2023
Anonymous
ECCO Shoes 1 star review on 18th March 2023
Liz
ECCO Shoes 1 star review on 15th November 2022
Anonymous
ECCO Shoes 1 star review on 25th September 2022
Rick
ECCO Shoes 1 star review on 25th September 2022
Rick
ECCO Shoes 1 star review on 25th September 2022
Rick
ECCO Shoes 1 star review on 2nd June 2022
Anonymous
30
Anonymous
Anonymous  // 01/01/2019
Ecco shoe soles will disintegrate if left in your closet for an extended time. I recently went to a funeral & left rubber & rubber dust all over the church floor! No help from Ecco except for 20% off next purchase! No thanks! Looked online at this problem & plenty others reporting same issue!
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Posted 22 hours ago
Terrible shoes. Deceptive merchandising. Shoes too wide. No support. Changed their sizing without notice. Will not accept shoes returned. Terrible company. Don't Buy Ecco.
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Posted 6 days ago
I owned two pair of Helsinki mens dress shoes, brown and black, and wore them for their comfort and styling, however after the rubber shoes disintegrated and separated from the uppers I cannot recommend them. The leather uppers remain in great condition but it is completely disappointing and embarrassing when one's shoes fall apart while wearing them.
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Posted 1 week ago
I purchased a shoe from ECCO USA around 9 weeks ago. They charged my credit card and after a few days, I received a UPS tracking number. It indicates that a label was created, and a delivery date be provided ASAP. After waiting more than 2 months, I never received the item. I contacted the ECOO USA customer service. They are not helpful at all. It seems that customers not receiving their packages is pretty normal for their company. And more interestingly they told me that according to their policy, they cannot send the item for me because more than 30 days have passed!!! Do NOT purchase any item from ECOO USA. Here is the reference number of my correspondence with their customer service: [ ref:!00D1r0tNNo.!500QA0CmDsC:ref ]
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Posted 1 week ago
I'm glad I had tried blundstones and uggs before I tried the similarily styled ecco pullon, ankle boot or whatever it's called. Because now I will only shop for ecco. The insole was supportive and they were easy to pull on. The leather is soft enough for my foot bones but thick enough that it's not going to be easily destroyed. Great for walking. And my foot feels supported but not claustrophobic....Not sure why they say left and right on each boot, but maybe that is helpful for some people.
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Posted 3 weeks ago
Awful, awful customer service. They have misleading information on their website and cannot return what I bought to the store they have listed on their own website? this store should be banned. Stay away, people! not worth your money or time. Now I have to pay shipping for 2 pair of shoes that did not fit and need to return by mail. Zero stars if I could.
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Posted 3 weeks ago
ECCO WOMEN'S SOFT 7 SNEAKER Definitely not comfortable and definitely not soft. I returned them in perfect condition over 4 weeks ago and I am still waiting for my credit. I will never shop here again.
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Posted 1 month ago
I've been very impressed with ECCO's customer service and policies. Even when a return went sideways, ECCO did the right thing and issued my return. I'm also very happy with my ECCO shoes, which last a very long time and are more comfortable than any others.
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Posted 1 month ago
Purchased a pair white runners on the recommendation of your staff sale assistant, paid $259.95. The shoe on my right foot gave me a large blister which started to bleed. The other shoe on my left foot was perfect. The shoes purchased in February last year. I had spinal surgery in late March and thought the white sand shoes would help me when walking, for light exercise. I needed to rest (no walking) for eight weeks. I persevered thinking the leather in the heel of the shoe would soften and everything would be fine. It hasn’t and in the meantime I travelled overseas. Took the shoes to the store I purchased them Sydney City spoke to the Manager. Explained my situation showed the shoes informed her I did not want a refund or exchange I would like the heel of the shoe to be repaired as she could see the shoes have not been worn that much and many band aids on the heel of the shoe to prevent further injury. Prof of purchased was on my store history unfortunately because I had worn the shoes she could do nothing for me as the shoes are not faulty my feet are the problem. I have as well as my family have purchased many Ecco shoes both female and male shoes. I have never had a problem before. The manager told me to sent a email to your customer service don’t ring as you will be waiting for a long time. Went home very disappointed as she repeatedly said my feet are the problem and of course I have worn the shoes that is why I have a problem with them. Rang your customer service and again she informed that there is nothing your company can do for me. I feel that is unacceptable $259.95 for a pair of your shoes that I can not wear because they are causing me injury and pain. Most disappointed by your store manager, she was not interested in what I was telling her and insisting my feet are the problem not the shoes. I informed her I would ring customer service as I was not a happy existing customer. Ecco shoes was recommended by my podiatrist many years ago I will inform her about my experience and how unhelpful the staff in store and customer service are.
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Posted 1 month ago
Ecco had been my mother’s go-to shoe… Ecco had been my mother’s go-to shoe for many years until her latest experience with poor quality and non-existent customer service. The latest pair (sandals) had been worn one season and stored over the winter in the original box with the silica gel packets included when purchased. With a purchase price at Nordstrom’s of $169.99, she reasonably expected to wear them again this past summer (2023). To our surprise, the soles were cracked and chunks of sole fallen off in the box. We emailed Ecco in mid-October, 2023, for help with no response. We emailed Ecco again on November 30, 2023, requesting a response but none has come to date (February 11, 2024). There is no customer service number to call and Ecco’s chat feature says it is unavailable. After researching this issue, I have found there are literally hundreds of similar complaints from consumers regarding defective soles and no customer service options. We would NEVER recommend Ecco shoes after this awful experience. Shame on you Ecco for terrible customer service and deteriorating quality!
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Posted 1 month ago
Beware, delivery is very slow, and returns are VERY EXPANSIVE. Never again.
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Posted 1 month ago
My shoes arrived. They were too small, too narrow ugly and when I went to send them back they had no return policy no return label I had to send them back. It cost me $50 to send them back. I would never order from this company ever again worst customer service in the entire world.
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Posted 1 month ago
I had to return a pair of boots that were too big. After contacting Ecco twice, I finally received a refund after 2 months. Never again!
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Posted 1 month ago
Shoe quality is ok on most offerings. Customer service has declined, exchanges are no longer available and agents seems all to happy to quote unhelpful policies and obscure delays in refunds or shipping. They are not alone in the space of declining on-line service but it's disappointing because they used to be pretty good. Brick and mortar are returning to my shopping wheelhouse.
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Posted 1 month ago
Warning prospective ECCO purchasers: i got a pair of black dress boots and wore them less than 50 times. Then the heels and soles (which were not leather but some kind of artificial material) started to disintegrate. I left a trail of black particles when I walked. Since this issue occurred after the one year warranty period, I'm out of luck. Premium brand, ha!
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Posted 1 month ago
Be aware. No customer service. And if your return items you have 4 weeks and the return not proceased. No one help mail ou chats. No phone number. Really dispointed company
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Posted 1 month ago
Ordered shoes on-line. I returned them via their return process. It’s a buggar trying to get the refund deposited into my account . Been 4 weeks and still waiting. I will never shop with this company again. They will try and keep your money as long as possible.
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Posted 1 month ago
My dress shoes have been worn maybe 4-5 times and look brand new. At a funeral yesterday, I noticed chunks of rubber at my feet and realized my shoes were coming apart. The heel came off on the walk out of the church. I was afraid I would be barefoot before I got to the car. For what these cost, they should last a good long time. In contacting Ecco, I was told they were out of warranty. So many people are reporting this issue, the company needs to make good on their product. I certainly won’t invest in this brand again.
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Posted 1 month ago
I have over 15 pairs of Ecco shoes, golf, dress and casual. I have recently has three pairs of my men’s dress shoes have their soles deteriorated and crumble off. These shoes were 4-5 years old but like brand new. As I am retired they were worn very little throughout COVID. When I contacted Ecco they would not stand behind their product and stated it did not fall within their warranty criteria. I am no longer a Ecco customer. This is a common issue with their shoes. Please do your research before buying their dress shoes with a light weight sole. I am truly disappointed with Ecco. Long time, loyal customer. Dave
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Posted 1 month ago
I'm writing for customers to be aware of Ecco's policies. I have been trying to reach someone at Customer Service for weeks and have mainly received generic content emails telling me about their return policies. The email says returns are processed and refunded in 2-4 weeks. A MONTH to see your money back?? Worst of all, 2 of the pairs they sent me were damaged and had some sticky, white stuff all over the sole that was unwashable. I sent everything back pretty promptly and it was received back at Ecco Jan 5. I've been fighting ever since to get an answer or more importantly a refund. This really amounts to fraud at this point when no one is responding at the company so I can't escalate anything. Also they're keeping all the money while not answering so before I get my credit card merchant involved, I truly have no idea if and when they plan on giving customers back their money. Very shady and please save yourself the trouble!
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Posted 1 month ago
ECCO Shoes is rated 2.0 based on 178 reviews