Citymain Administrators Ltd Reviews

2.0 Rating 7 Reviews
29 %
of reviewers recommend Citymain Administrators Ltd

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Anonymous
Anonymous  // 01/01/2019
Purchased the optional gadget cover on Tescos backpacker travel insurance for my son at quite a significant extra fee which is underwritten by Citymain Administrators Ltd. A few months into the trip he lost his Apple watch 7 in the sea when swimming. Hidden well away from the headline benefits of their gadget cover is the usual insurance very small print that states only gadgets bought new and have a receipt can be claimed. First of all not many of us keep receipts and quite a few of us buy from online sites such as eBay when items can be as new, never used and only a few weeks old (as my Apple watch was) from private sellers, in this case it was even registered by us on our Apple account so all above board and genuine. But no, THESE ARE NOT COVERED, even though proof of item purchase, age, serial number and purchase price can be supplied to them. So yet again, buyers beware of insurance small print and their get out of paying small print. I will be raising this as a complaint with them and if that fails, with the Financial Ombudsman Service. Sometimes trying to do the right thing for peace of mind doesn’t work!
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Posted 1 year ago
Please avoid at all costs. You will think you are being covered but likely you aren't. They informed me I didn't have a policy and couldn't claim.
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Posted 3 years ago
Have been under the company for 8months now and have recently broke my phone and they have been absolutely fantastic couldn’t fix, so had a brand new one within 2 weeks.. would 100% recommend absolutely lovely customer service really appreciate it thankyou❤️
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Posted 3 years ago
Do NOT recommend!! Customer service is absolutely shocking. I emailed 3 times to which I had zero response and called 3 times to be told someone would investigate my complaint and get back to me and no one got back to me regarding a payment they failed to take to then receive a shitty email from them advising me if payment was not made they would cancel my policy - this was their error!! I then paid the missed payment over the phone after numerous attempts to find out the problem. The customer service for this company is non existent and now for them to have set up TWO direct debits out of my account. DO NOT USE!!
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Posted 3 years ago
I recently wrote a not so pleasant review with regards to Citymain administration. I have deleted it due to Royal Mail explaining the current situation, the lack of staff and closures resulting in delays in deliveries. Since we weren't made aware of the situation with Royal mail, I would like to apologise for that. Though I understand the situation, I still think the company should have been in contact via emails and calls Royal Mail so that all customers are updated with the situation. My apologies again Samirah
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Posted 3 years ago
Currently awaiting contact AGAIN from this company. Have made a claim over two weeks ago which was approved and have still not received a phone. Every step of the claim has had a “3-5 waiting day” period in order to process so each “step” has delayed the process unnecessarily. Was told that my phone was being repaired and they were awaiting parts only to be informed 5 days later that it has been deemed beyond economical repair and they will be sending a replacement within 3-5 working days. Was then contacted after this time by email to be told they cannot source a replacement device and will offer a replacement to the “market value” of the phone (which was wayyy under value considering the phone was insured as brand new) they offered me a lower value different phone worth £289 when my insured phone was worth £800. I explained I was willing to accept a refurbished or replacement of the same device I have insured but they have stated they cannot source it and are unwilling to purchase a brand new device unless I am willing to pay the difference. These circumstances were not stipulated in the T&C’s of the contract. Note, my policy states they will replace the device with a refurbished device or new if a refurb is not possible. When you take out insurance you expect to be insured for the exact phone you have paid insurance for (even the phone colour) I expected a like for like device but they cannot source it and are refusing to provide a new device..instead offering me phones of a different make or cheaper versions of my original device. I am so annoyed and have raised a complaint but no surprise...this also takes “3-5 working days” to receive a response. Do not waste your money insuring with this company. They do not stand over anything and make up their rules as they go along. Would have give less than one star if possible.
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Posted 3 years ago
Hi there, I made the first contact on 06/01/2019 without success, again I tried to claim on the next day, from here everything started to not work. Unfortunately, it takes one to two days to replay my email, and when they respond they still request more documentation thus making it delay even more. There is no respect for the consumer, and they do not care if the customer needs a cell phone or work with it, the only thing they are worried about is if you are paying for the insurance. I have more than a month waiting for the device and when they sent it, it came fault, so I have to send back again. Now another week waiting without answers and no information on when I will have the cell phone. The worst communication I ever saw. Unfortunately, the customer services informed that they will try to fix the same phone, so when they fixed they will send the same one, REALLY? Does not make any sense make the client wait, why not send another?. How longer still I have to wait? no respect at all.
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Posted 5 years ago
Citymain Administrators Ltd is rated 2.0 based on 7 reviews